33-37 Warehouse Row, 12205, Albany, US
If you LOVE quality furniture and mattresses at fair prices, shop Old Brick Furniture & Mattress Co. for the furniture you'll love at prices you'll love even more. For more than 25 years, our home furnishings store has empowered households like yours to never settle for less than the best. When ordinary furniture bores you or you need to replace worn pieces, you'll find intriguing selections in designs from traditional to modern. We understand that furniture and mattress shopping can be stressful, but our people-centered customer service keeps it hassle-free.
Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offered. Will not use old Brick again ever.
This is the third time I have purchased from here and will keep coming back. All the employees are friendly and helpful but not in the least bit pushy. Delivery was on time and the guys were great even though it was a rather large sofa.
From the sales man to delivery all very pleasant we've been shopping at Old Brick for years always %100 satisfied!!😀
Excellent customer service. I would like them to have a wider delivery service since I live 73 miles from the nearest store.
Great help and perfect ontime delivery! Thank you for making furniture buying so simple.
I have shopped Old Brick Several times over the years and I have always found there staff to be courteous informed and extremely helpful and available but not overbearing. I enjoy the atmosphere in the showroom and mix of available furniture to choose from. I personally found there furniture to be of very good quality with fair pricing. I recommend you give them a walk through and see for yourselves.
Great Prices Excellent Staff Highly Recommend Old Brick Furniture To Anyone Looking For A Bed Or New Living Room Set.Large Selection Of Choices.
good company i highly recommend it
All sales people, and customer service were above and beyond helpful and knowledgeable
Over the past 20 plus years I have purchased furniture at Old Brick numerous times. All the staff is always friendly and professional. The sales staff is very knowledgeable and they are not pushy or overbearing. I am in sales myself so the way the salespeople interact with me is very important. Of course making as many purchases as I have I did have a problem twice with an item. The first time was the cushions in a sofa. They were on back order for a couple of months and the owner took back the sofa and chair and gave me full credit towards another item. This was after I owned the furniture for over a year. I purchased a dinning room set last month after the delivery crew left I noticed a scratch in the table. I called customer service and they setup an appointment for their technician to come out. When he came within 5 min he said it was a factory flaw and they need to replace the table. The customer service team called me about two hours later to setup delivery of the new table. Everyone at the Old Brick understands how important excellent customer service is that is why they have been successful. David P
From the salesman to the delivery guys they were very professional and respectful..i love old brick and will continue to go there in the future. Thank you
I love the couch, the people who delivered the couch were amazing, and I would absolutely shop at Old Brick again. The one thing that I am a little concerned about is that most of the other stores in the area offer free delivery, and I did have to pay for delivery for the couch. However, given the courtesy of the drivers and how much care they took in getting the new couch into the house, I would say it was worth paying the delivery charge. Thank you.
We recently purchased a living room set and are very pleased with the quality. They have decent items if you know what to look for. Upon delivery a cocktail table showed up unannounced. Sure enough it was on the invoice. We discussed in store that it was likely too large. Anyway, we liked it and decided to keep it. Unfortunately, the two arm chairs and ottoman - custom order for fabric change - would just not fit in the space without encroaching on the dining room. We really liked them and wanted them, but they just couldn't fit. They do have a cancellation policy of 30% (actually minimum deposit is 30%- we paid in full) duly noted on the invoice. We shopped on a Saturday, I assume the order was entered on the next Monday, I called on Thursday to cancel. To my astonishment, I was told the chairs were in production already and would likely ship the following week. That was a shock as they make a point to inform you the lead times are running 30-40 days. Were they in production? who knows, I certainly don't. So... not possible to cancel. 30% fee = $500. Lesson learned. It didn't take too much trouble to finish the paperwork for a refund. The gentleman was polite and professional. Still waiting for the credit to be refunded, i don't expect any issues. I was told the chairs were to be delivered to Old Brick anyway as they were unable to cancel. My inquiry asking if we could possibly use one of the chairs, would it be delivered the following week?, was met with a blank stare and no guarantee. Hah, thought so. We just purchased a new home and have two more bedrooms to furnish. I will be thinking long and hard on whether we will be returning to purchase from Old Brick. Bottom line, i felt the lack of compromise (even store credit) to be the main factor in future business.
I truly enjoy the experience of shopping for furniture at Old Brick. The sales representatives are helpful, without being pushy and seem to understand when I explain what I wanted from my purchase - without trying to convince me that I had to purchase something more expensive.
The best service, and quality furniture!
The dining room table I purchased is beautiful. The customer service has been wonderful, from the purchase to the delivery.
Great experience from being in the store, to ordering the furniture on the phone, to getting the furniture delivered. Everyone was great and easy to work with. They work as a team so there's no high-pressure sales tactics when you walk in the store. I researched the furniture I was purchasing online, and Old Brick had the best prices. Highly recommend.
Very honest business you can't go wrong you will be happy with your purchase and service behind it
Very relaxed shopping experience, no pressure. We ordered a chair and it was received as expected. Only slight issue was upholstery work- lined pattern not well done on arms leave waved pattern.
I was sold a used couch. When it arrived the stitching was frayed and the guys delivering it said it was probably a factory defect. After they left I folded down the arm rest and it was filled with crumbs and water stains from drinks. What a joke. They righted there wrong and sent me a new couch and waived the delivery fee, but the fact that happened after spending almost $2000 is unacceptable
