6 Denmark Street, WC2H 8LX, London, GB
Denmark Street can be intimidating for an aspiring guitarist, and I always felt I wasn't good enough (or wealthy enough) to go into No Tom Guitars. In 2016 I finally screwed up my courage and walked inside. I am so glad I did. The staff couldn't have been kinder, more welcoming or more helpful. After some discussion about the music I liked to listen to and what I liked to play, they showed me a Faith Mars drop-shouldered dreadnought guitar. They were so confident that this was the right guitar for me that they only showed me this one instrument. I took a leap of faith and bought it that day, trying not to think about the money! I am writing this in 2021, and for the last 5 years this guitar has been my most treasured possession. I've just had another wonderful, peaceful Sunday afternoon playing guitar and watching the sunlight. I still find the sound of this guitar marvellous, I think it sounds even nicer now than when I bought it. I'm grateful that the staff at No Tom understood what I needed even more than I did, and helped steer me to an instrument that will be a lifelong friend.
Always professional, fair and good to do business with
No Tom stock second hand guitars that can be difficult to get hold of and I was mighty please to see a MINT Gibson ES 355 Custom Shop 'Lucille' (2015) with case posted on their website. As the Denmark St. Workshop is closed due to COVID restrictions, it came straight to me by courier after I had three or four questions answered. It was made in the Memphis factory which has been closed since. The guitar arrived and appeared to have been un-played. The frets showed no wear at all or even any shine. But what was more of a clue was that the top E and B strings were choking out on the first and second frets even with a high action. No problem, the guitar was collected from me in person and taken to No Tom's luthier, Gerald who has a home workshop. He is very responsive to e-mail and we had a discussion about what would be the best solution. He explained that there were two things that needed fixing: the nut slots had been cut too deep and the truss-rod needed slackening off to restore the neck to the right lengthwise 'relief'. In his judgement, there was no need for a replacement nut as it could be built back up with a bone/ resin compound and re-cut. I was able to collect the guitar a few days later, in person. He offered me a chance to look it over but I was confident he had done as promised. I got 'Lucille' home and it is an absolute joy for its tone and playability. The action is set low as I requested and it is clear that Gerald has polished the frets too. Man... I am SO PLEASED. You can buy used Lucilles on Reverb, some cheaper and some more expensive than the £2,995 I paid. But sellers add delivery charges and as most are not based in the UK there are worries associated with damage in transit and no post sale service. This was a no brainer for me. I got a three year parts and labour guarantee and proof that No Tom Guitars is as good as their word. I could not be more pleased. Five Star review for sure. Gibson don't make Lucilles any more and NONE of the current ES series has the wonderful Varitone Circuit so beloved by BB King himself. So I'm off to my music room to find that gorgeous sound that reminds me of Southern whiskey: Both PUs on and the Varitone on Position 3. Bliss....
The guys were always helpful throughout
The guitar arrived as excepted and as described before by the team and website. Great service and communication. By the way, I’m in love with this 1963 ES-120T. Just great. Looking forward to visit the real store. Love. M.
Great selection of guitars. Great service.
I ordered two Tee Shirts online but they didn't have one in the colour I chose, Ron asked me if I would choose another colour or he could give me a refund, I chose another colour which wasn't a problem but as a "Thank You" Ron gave me a free Tote bag. Great shop, Great Owner.
Very helpful and kind! Ordered a shirt from here online and it got to me very quickly!
Outstanding support from Andy & Ron before I even purchased anything! Immediate delivery (within 24 hours of my order being placed). Superb!
An unobtainable custom product, plus fast international couriering... top stuff.
Fantastic old-school person-to-person music shop. So much better than the corporate overkill that’s become the norm. Need more of these !
Thanks for taking excellent care of my Gibson, love her. Wonderful service!
130 euros de frais d'envoi ,taxes non payées..changement de transporteur et pas d'assurance...pas très sérieux
First time I’ve used this dealership and it won’t be the last!! After a delay in postage which wasn’t caused by Tom Guitars I received my Telecaster this morning. Well packed and double boxed I was delighted that the tele was as described, in very good condition. I have, in the past, received guitars from several different dealerships which were also described as excellent conditionally, only to find they were less than described. Reason for dropping one star is that I asked for the Telecaster to be dressed with new strings. Unfortunately this wasn’t done and as the strings on the guitar were noticeably worn I had to order a new set on the internet. I just wish all guitar dealers would set up the guitar properly with new strings before they send the guitar out. It always leaves a bad taste in the mouth with me that after purchasing the guitar you have to spend again to get the instrument sounding it’s best.
The best guitar shop in London to go too! I've bought a couple of guitars from No Toms now and they are always spot on with customer service, lots of guitars and amps, all fantastic quality and the workshop is great too! I don't go anywhere else
After buying the third guitar from them I can only say that you can’t go wrong with buying a guitar from No.Tom. Lovely store, great staff and service, selection of guitars and help. Shipping works flawlessly and secure and immediate help with anything regarding any instrument of your desire! Highly recommend them if you’re looking for another special addition to your collection!
Excellent service during a difficult time. I ordered online, communication was excellent, as was shipping time.
Great guitars, great service, great guys. You cant go wrong here.
Ron at No.Tom sorted me out with a really cool vintage Gibson. Over the moon with it...Awesome communication, answered all my questions etc...Ron knows his stuff!!!
Excellent service. Bought a vintage bass back in January and they ship it overseas at the time I want 3 weeks later with secure packing and tracking. Just that the last mile of the delivery company they use was not up to standard, this is not No.Tom's fault though.
