Company Details

The team are exceptionally friendly and the store has all you need AFRICAN (Nigerian)

After some initial frustration with my order, I was pleased with how Niyis Company handled the situation. I experienced a delay with my express delivery, which turned out to be a system issue, and there was a mix-up with stock availability. At first, I was quite disappointed, but once I reached out, the owner promptly contacted me to sort everything out and quickly processed my refund. It’s clear that she genuinely cares about her business and her customers, and she was very understanding and committed to making things right. I appreciate her efforts to resolve the issue and her dedication to providing good customer service. Mistakes happen, and she handled it well. I’d be happy to shop here again in the future.

I’ve just received my order of root ginger (only ordered a few days ago). I have to say this is really fresh & clean. Not like some I’ve bought from other sources. Thank you Niylis.

The staff were friendly and welcoming, although the scanner had a problem but I was happy with the service there.

A needed company in the area, close to me so convenient,some produce not found in other shops, some produce more expensive than other shops which was surprising.

Amazing store

I had a bad experience buying from Niyi. The management team got in touch, apologised and sent me a refund for the spoilt items I received and also for the missing item. Issue resolved.

This is one of the worst experiences I’ve had ordering online. I paid for express shipping due to the nature of things I ordered, it’s taking ages for my order to arrive, outside of the initial order confirmation, they haven’t sent any shipping details as stated in their mail. Their CE team takes hours to respond and practically left me on read for 3 hours UPDATE The team reached out to me after this and they’ve now resolved my issue. They followed up by providing when my order will actually arrive and issued a part refund as my order didn’t arrive on express shipping.

I had a good experience on my first purchase following recommendations. Delivery was timely, goods were of good quality and making online orders was easy. I would rate Niyis 5 stars after my first interaction with them. This is an update to my initial review which is now edited. I had a better encounter following my complaint and they have promised to replace some items that were already out of order at delivery. For this I have increased my rating to 4 stars. Most importantly that they take seriously my concerns.

One of the best online African supermarkets/stores. Made a large order to them back in late April and they fulfilled every single expectation. Some items they couldn’t add into my order and they immediately sent an email letting me know they would refund me for the items that were out of stock. They have a vast selection of African + Caribbean items and ingredients and the prices are very fair. Will definitely be ordering from Niyi’s again :-)

Infact I had a terrible experience with the food store last week. I ordered online as early as past 7am for a next day delivery. They confirmed payment but did not mention delivery. I took a day off to receive a delivery of £148.83 order which included meat and dry food. Their communication was very poor, I was the one chasing them for delivery update. - they failed to deliver on the next day. - they kept pressurising me to receive it on the Thursday but i emailed i would be at work. - I cancelled my order on the Wednesday. - they prolonged my refund and deducted over £60 and planned to refund over £80 which will take up to 7 days after a week of placing the order so in total refund will take 14 days. - I will definitely not recommend this company to anyone. They are not straightforward at all. -

Great quality products and affordable prices. Customer service was excellent too. I would highly recommend!

Quick shipping. Parcel arrived on time and in good condition

Excellent and fast courier, products delivered in good quality

The order was fulfilled perfectly. All thoroughly wrapped. Quick delivery and great communication with niyis. Very happy. I only wish the website would have an easy overview of all products. I missed some things I wanted, even though I thought I have seen everything. Niyis promised an update soon. Looking forward to it.

Excellent service, fantastic fresh products

Good Customer Service. The delivery man was very polite and professional.

The last star is for the false advertising on discounts. I’m told to provide email and get a discount but when I input the discount code on checkout it’s not valid. Apart from that, everything ordered is always top notch

Arrived on time and quality products.

Excellent service, quick, and of great quality, especially the Uha came fresh and green. Will recommend.