Company Details

I have ordered a number of times from National Lighting. Their customer service is second to none. I have found all the marine grade lights excellent quality and have not been disappointed. Their prices are competitive and they generally deliver the next day if the items are in stock.

Last month an Equinox post failed within 12 months of fitting. I contacted National Lighting and they sent out a replacement free of change. An electrician remove the old post a fitted the replacement today and everything is working great again. Thank you.

We ordered two matching lamps last year for our bedroom. A very nice design and almost half the price of identical ones from the well-known department store that was until recently “never knowingly undersold”. The lamps arrived quickly, looked great and gave off a really nice light. Unfortunately, one developed a fault earlier this week and I emailed the company about this. The following day, a replacement lamp arrived. I think this is excellent service, all accompanied by pleasant and helpful emails. The next time we need lighting, this will be our first stop.

Always good service, and an immediate response to any problems or question.

As per other reviews, items arrived in 24 hours, needed to return part order ( my fault), excellent customer service, kept me up to date. I will be ordering more items soon. I would highly recommend this company.

Great company to deal with. Quick delivery, good product and efficient after care. We bought 5 lights out of which 1 stopped working after few days. The company sent the replacement within 2 days with no further issues. Would strongly recommend.

Fantastic customer service. Original order was received within 24 hrs. Totally my fault, but needed to return the item for a refund. Returns team managed the process so simply and with absolute support the whole way. Kept me up to date with the receipt of the item and sundews refund. Would highly recommend this company and wish all businesses operated the way they do.

Ordered an outside spotlight in Sept 2021 which had a 3 year warranty. Arrived on time and was a great light. However, at the start of this year it failed due to water ingress. It was IP65 rated so should be pretty waterproof. Emailed Customer Services, within 24 hours got a very apologetic reply, and a replacement light arrived the next day! Excellent Customer Service.

What a beautiful floor lamp, really enhances the decor in my room. Also, I had a bit of a problem with the delivery which was quickly and easily rectified by the wonderful Helpdesk Team.

Great service and great products at a very reasonable price. Problem with my order but sorted super quick by Hafsa. Have bought a few times before and will do so again happily.

I shall express my sincere gratitude for their very first class customer care, and for their professionalism in the business that they are doing. Initially, I was not confident to purchase from this website, but when I realised that this brand trades in a numbers of websites as a “small business” (e.g. Amazon), I confidently placed my order in their website. Their communication to update the progress of my purchase, the prompt dispatch and delivery of the items, and the competitive price of their products were spot on. Thanks for providing this excellent service.

I purchased a number of outdoor lights just over a year ago. I am delighted with them but unfortunately the LED in one of them has just failed. I contacted the Helpdesk with a copy of my original invoice and a short video of the flashing LED and they have immediately dispatched a replacement light to me. Unbelievable customer service. Full marks to the company.

An order, placed in error, was quickly and efficiently cancelled. Great service - thank you. So many firms say "It might have been despatched by now" ten minutes after ordering, then follow by "Too late - it has been despatched", hoping you will accept the order on delivery.

I ordered a Soleil Uplighter floor lamp from National Lighting. It arrived the following day, very well packed. The lamp is well made, gives a bright light and looks even better than the on-line image. Very reasonably priced. Altogether an excellent shopping experience.

Excellent service and communication regarding my warranty claim. Everything went smoothly after a few relevant questions needed answering. Would highly recommend doing business with them.

First class service and lovely quality downlights plus LED bulbs. Best price I found online, and delivered the very next morning, brilliant!

Exceptional customer service! I had a LED light that stopped working, customer services replied to my email super quickly and sent me out a new one which arrived the next day without me having to even ask. Thoroughly impressed with their helpfulness and services.

Fantastic service! Item ordered after cut-off time, but the warehouse team still managed to get it dispatched the same day and delivered the next. Customer support were great - prompt and very helpful

Went into the Milton Keynes branch Didn’t have what I wanted but the guy behind the counter went out of his way to tell me where I could buy it from. Great customer service. Defiantly use them again for any lighting needs

Really good service from the company. The PIR outside light failed and the company replaced without any bother at all. Would like to say a big thank you to the customer service team. Really good comunications and prompt attention.