219 Highstreet, Epping, CM16 4BL, Epping, GB
Defined by ten years of industry expertise and refined by a passion for a bespoke and first class service – Luxe Watches is the luxury watch specialist you can trust. Founded in 2011, Luxe Watches supplies beautifully crafted classic and contemporary new and pre-owned timepieces to be cherished for years to come. We were born out of a love for craftsmanship and the desire to provide a personalised service were collectors and enthusiasts alike could buy and sell premium wristwatches. We pride ourselves on the array of illustrious and prestigious watches within our collection, from brands such as Rolex, Piaget, Richard Mille, Patek Philippe and more. Our Core Values Whether you are shopping online, over the phone or visiting us at our Epping boutique, at Luxe Watches we strive to deliver the highest standard of service and customer care. Transparency and honesty lie at the heart of our company and our in- house team of experts have the experience, knowledge and passion to help guide you through the process of choosing your dream timepiece. Authenticity Guaranteed Thanks to Luxe Watches combined years of experience in the industry, we have a trusted relationship with a global network of expert dealers, wholesalers and manufacturers. This alongside our rigorous quality control process means we only ever sell authentic pieces. Our Commitment All Luxe Watches timepieces come with a 24 month comprehensive Luxe Watches warranty, in addition to any remaining warranty from the brand manufacturer. If through no fault of your own your watch stops working as it should, we will repair said piece in a timely manner. Renovation & Repairs At Luxe Watches our talented team of expert in-house watchmakers are on hand to carry out a vast range of unparalleled aftercare services. We are able to undertake almost any repair across all makes and models, from replacing a worn out strap, to repairing a damaged bezel.
Excellent service. Very prompt and responsive. Excellent.
Purchased a watch from luxe watches and from the moment I did, I have experienced nothing but unbelievable customer service. Recently sent it back to these guys for a service and dealt with Anthony. To say Anthony has been amazing would be an understatement. He has kept me updated literally more or less every day, even when there wasn’t an update to give, making me feel really eased and reassured. Nothing has been too much of an ask. He definitely has the patience of a saint dealing with me! Couldn’t thank Anthony enough. Would definitely recommend luxe watches, they are absolutely brilliant!
First time purchasing a watch from Luxe and hopefully not my last. Anthony exceeded all my expectations in finding my dream watch. The service he provided was exceptional from beginning to end, with great communication at all times. A real pleasure dealing with him and highly recommended
spoke to Jamie over phone about my watch valuation, he was very helpful about this and the process was very quick and efficient. would recommend five stars
From start to finish the customer service has been top notch. Nothing is ever too much trouble and you’ll always get a quick and honest answer. Anthony has been top drawer and sorted me out with an absolutely stunning piece. Can’t recommended this place enough!
I went into the Epping Store to have a link removed on my watch, Anthony was very helpful. A very quick and easy process, would definitely recommend.
Brilliant service really helpfull purchased a couple of watches from them for me and my mrs will always go back honest people working there they will allways tell you whats best Anthony is the guy i usually deal with but even when his not around there team allways looks after us.
Very professional and polite, an excellent and quick service taking out some links on a new watch. Would highly recommend.
very efficient, quick and professional
A great experience from the best pre-owned dealer I’ve worked with. Fast and honest communication paired with like new watches made for a superb experience. Will be back I am sure.
it was my first Rolex and first time buying from Luxewatch, I was a bit skeptical when buying a Rolex online but Arif and his team in Luxewatch has been extremely patient and thoroughly. great experience! I will definitely be back again!
What a great experience, Luxe were so helpful from the initial phone call, all the way through to the end. I will be using them again, recommend
Visited Luxe a few days ago to discuss purchasing a watch that I had viewed on line. Fantastic knowledge and customer service provided by Jed and the rest of the team. I will be back to purchase in the next few weeks.
I found Luxe watches online and gave them a call for a valuation. They were very helpful and quick in the service they provided. Jed was extremely helpful and came back to me with a valuation the same day whereas other jewellers were quoting weeks to give this service. Can’t recommend them enough. They are very friendly and know their stuff.
Hidden gem of a luxury watch shop in Epping with decent prices. Staff did their best to serve my needs in difficult circumstances
Quick and informative service. The two members of staff who one conversed with were very knowledgeable, polite and helpful. One would highly recommend their services to both family and friends.
Jed and his customer service. Really friendly and helpful!
Absolute quality service by Jed, can't thank him enough for his help with my purchase. Would 100% recommend to friends and family
Quick to value, helped me with my home insurance!
Perfect and efficient service. Great communication and updates. I will definitely be using again.
