Company Details

Easy to order, delivered on expected date by a lovely delivery man who was very helpful

The cut flowers were excellent and lasted a long time. I had made a mistake with the delivery date but was no problem to change

Ordered an artificial light up tree told it had been sent then on second phone call told it was still in centre then told I could have an ex display at a reduced price. With no box but it would be boxed somehow? What an unprofessional operation. All they had to do was either email or phone to update me I should have not had to keep chasing this matter up. This was a complete waste of my time I had to request a refund and I now have to source another tree for a special occasion.

Great customer service

I was nervous about ordering a fragile, ornamental item from a garden centre for delivery. On reading reviews from on other retailers websites, it was clear that they were easy to damage in transit. The item arrived swiftly and brilliantly packaged. As a result, there was not a chance of any damage occurring. Great to see an online retailer take so much care in the packaging of its goods.

I ordered a gift card at the beginning of December and was able to chose a delivery date. I thought this would be great as the gift card was for my father as I live a long way away from him. Sadly it arrived on the 14th which was really disappointing as he opened it unaware what it was. I was shocked when he rang and told me that he had it already. Longacres did apologies and returned my postage. I just wish it arrived on the date I was able to select. He is looking forward to using the card in the near future.

The service I received from Longacres was great. I had to ring because my order did not arrive and they sorted the problem out immediately with an apology. However, I would not use Longacres again as they use Yodel and I had real problems with the delivery; Yodel said they didn’t recognise my postcode, didn’t deliver when they said and you can only talk to a robot!

The things I bought were Christmas decorations exactly as described packaged really well and delivery was quick very happy would recommend

Beautiful flowers

Good quality arrived on time

The Christmas Red and Gold Festive Floral basket I think this was the best Christmas display I have ordered from you, absolutely stunning. People to the house have commented accordingly.

I e-mailed a question on Saturday afternoon. Received an instant acknowledgement. They sent me a full & helpful response within 3 hours, early Saturday evening ! Not all retailers have their office working at the weekend so this is very impressive. Thanks Longacres.

All arrived as expected, well packaged and good products. 😊

Great communication and product delivered quickly and efficiently.

Fast and professional delivery and it was the only place where I could twinkly lights at a reasonable price.

Beautiful handtied Christmas bouquet I collected from the Shepperton branch, excellent service as always and would always recommend.

Great service and swift delivery

Very helpful excellent service and advice

Excellent quality item, service and whole shopping experience, thankyou.

The product (gardening gloves), were good quality, competitively priced, and delivered in a timely fashion.