15 Bedford Street, WC2E 9HE, London, GB
Get the internet you deserve! Think all internet is the same? Think again. At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team. We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household. Plus, no mid-contract price hikes. Ever! It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly. Get Lit Fibre
My only issue is occasional connection issue to old PC upstairs. Straightforward to resolve and likely due to PC wireless card. Otherwise 18 months consistent service.
Always helpful using the email support. Very quick. Just about to renew another 2 years.
As I write this review I'm stuck at home waiting for an engineer who was supposed to turn up ages ago. No courtesy call to explain they're running late. Just silence. The only reason the engineer is coming is because they installed the wrong router in the first place. My 1000Mbps connection only ever runs at around 920Mbps and that is measured from their own app. In fact the true difference is negligible over my previous ADSL line. And before you wonder. My WiFi and range extenders are all correctly configured. Not impressed to be honest.
Everything
On-time, friendly engineer (Peter), helpful, efficient and no-fuss. Keep it up, Lit. Service is fast and no complaints so far.
Very happy with the service so far. The process from sale to installation ran smoothly. Luke, our installer was friendly, efficient, and helpful.
Very quick and helpful to extend my contract
Peter was awesome! Took the time to explain how the installation would go. Listened to my concerns about hiding unsightly wires along the front of the house. Very neat job and very pleased.
Quick and clean installation. Engineer was polite and answered any questions.
Chris. I. was brilliant in explaining the installation protocol, where things needed to go and after installation, checking if I was satisfied with the procedures and above all, the speed. He is well-skilled, patient and answered all my questions. A good start with Lit fibre. Thanks Chris
Very nice polite young man
Everything leading upto the install was great and then the install continued this by being smooth and professional, I was fully informed all the way through the process. It is clear that the engineers at Lit communicate with each other and it pays off well, excellent teamwork by Lit Fibre. Thanks to Chris R for a job well done.
Chris, the engineer, called 15 mins before he arrived. He was polite, quick doing his work and very good customer service levels. Good work Chris! Shame the equipment he was given to install the new fibre was an older router - but that’s not his fault. More the company for not having what I signed up for!
Good. The internet speed is good, But very rarely network is slow.
Beautiful service, courteous polite man - very informative knew everything about what he was doing and the answers to all my questions. Very funny pleasant to be with honest man, provided great after and during care. 5 stars for the engineer Yusif
Very good experience, fast and efficient.
Called customer services to renew my contract, got through to an advisor within 30 seconds. Contract renewed, no hassle. Very down to earth and honest service. Been with Lit since their launch 2 years ago. Highly recommend!
Very polite and the install was less than a hour
Our installer, Yusif, was a delight. Polite, hardworking, tidy and helpful. Installation went very smoothly and everything is working perfectly. Thank you do much.
Thank you Chris I! Really smooth installation and very helpful with all the queries
