15 Bedford Street, WC2E 9HE, London, GB
Get the internet you deserve! Think all internet is the same? Think again. At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team. We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household. Plus, no mid-contract price hikes. Ever! It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly. Get Lit Fibre
Very poor service & push backs with promises to install the service and after 50 days of waiting, they cancelled when the installation service provider demanded a charge of £120.00 which I was more than happy to cover. They decide to cancel the service...which may be a good thing given how poorly they managed everything. My advise, avoid...don't waste your time
Such a great company to deal with. Staff are very helpful and can’t do enough for you. Shout out to Ross who is extremely helpful today. Thank you, Ross. Great service and great product.
Fabulous service, we’ve had lit fibre for a couple of years, never had any issues, customer services are, as you’d expect, super helpful and so I’ve upgraded my package and signed up for another 24 months. Recommended AAA+++
The customer service agent who dealt with my contract renewal enquiry was very polite and easy to understand. He dealt with my issue professionally and efficiently.
Excellent service through web chat and Iriney was very efficient and responsive. Answered all my questions as a potential customer. I will be coming over and leaving Virgin who are just way too costly and lacking service.
Been a customer of lit fibre for a while now, never had any issues, and customer service excellent
Lit Fibre have been a breath of fresh air compared to some of the major competitors. Their router and mash system is brilliant. Highly reliable, they support team are super easy to get hold of and they are local here in the UK. Touch wood - everything has been very reliable so far and the speed has been very impressive. I would definitely recommend this over any of the other big major brands out there simply because they deliver on what they say they are going to do.
Fast response even on a Sunday afternoon. Immediate fix for quoted problem. Great service!
Always helpful and very quick to respond, service is great and fantastic value for money. Cannot rate them highly enough and encourage people to switch if it’s available!
Very bad service can’t use my internet every day from 12-5am and they expect you to pay for this ???
The speed and reliability is amazing. There’s nothing that compares for the price. Also the customer service team are helpful and answered quickly
Just had a problem - no internet. Technical support were great and it was fixed in less than 10 minutes.
when i have a problem it always gets sorted out very quickly and im very happy with the service you provide i also had a problem with my bill payment that was quickly sorted by Iro thankyou tracey
Fast response and problem solved
Superb speed, great communication and a fantastic local company with fast support for any issues. If I could move them with me, I would!
Vanya was most polite and professional and I have renewed my package with LIT for another 2 years.
About 10 times my Alexa dropped out yesterday and I had to restart the radio because of poor internet. Just to add insult to injury the company reduced my internet speed whilst putting me into a new contract which I did not agree to. The sooner I move house so I don't have to put up with the stress of this company the better.
The internet speed is consistently slower than advertised, and the connection drops out multiple times a day!
Excellent help from Iro. Explained to him my mesh set up and he immediately gave the solution with regards to after scheduled maintenance issues.
Been with Lit Fibre for over 2 years now and had no problems at all. There was an issue a couple of weeks back when some hardware failed somewhere along the line but we were kept informed and the issue was resolved very quickly. Received an email today regarding my contract expiring soon with options to renew. I phoned and spoke with Iro who was very helpful and offered me the best deal he could if I renewed for another 2 years. As the price is fixed with no in contract rises I was happy to renew for a further 24 months. Received a confirmation email from Iro within a few minutes with renewal details. All in all a very easy, pleasant experience and knowing I have a very good deal without the hassle of having to switch supplier.
