15 Bedford Street, WC2E 9HE, London, GB
Get the internet you deserve! Think all internet is the same? Think again. At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team. We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household. Plus, no mid-contract price hikes. Ever! It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly. Get Lit Fibre
I had to call daily, even multiple times a day for technical support. Initial slow to answer, taking more taking 24 hours to have a response. On the last day the replies were much more timely and the problem was solved.
Excellent no wait or hassle prompt customer service and technical support. I have tried other providers and Lit beats them hands down on quality of service and consistently excellent broadband delivery every time
The customer service representative managed to make sense of the problem and dealt with it appropriately.. She had a lot of patience.. I’d like to thank her..
Understood straight away what the problem was and sorted, could not have been more helpful, thank you
I called customer service and spoke with Iro about an issue concerning my contract. Iro was able to quickly and efficiently find a satisfactory solution.
Fast and good service
Excellent customer service. Iro was a star and really helpful in resolving my questions.
Ease of contact and fast response to problems
Iriney H responding to me asking for a deal when my current contract runs out on 22 September.
Apart from the very occasional drop out witch is normally back on in a minute or two. The only thing I could "kinda" moan about is I thought the signal would go further than it does. Apart from that, cracking firm all round 100% on customer service. All round pukka. 5 stars.
Special shout out to Iro who was kind and patient and helpful - got me signed up quickly and double checked all details. I’ve heard from neighbours it’s a great service so looking forward to installation!
Very happy with lit fibre broadband very few drop outs, customer service very good to retain you as a customer
great service
Very quick and friendly assistance
Great service; no queueing, non tech language made the process easy. The operative fixed my problem, and dealt with a second small request.
Very helpful service
I've been with LiT Fibre for 6 months and honestly I cannot fault the service. I have twice needed to contact support, the first time with help to configure a VOIP phone which I was having some difficulty setting up, they were excellent and all was fixed in about 5 minutes. Most recently I had an Android app that just refused to work when connected via LiT. Now, this is very poor app design by the vendor and nothing to do with LiT but even so, I started a chat with Iriney H to see if he could help diagnose the issue. How refreshing to find the first point of contact knows what they're talking about. We talked NAT, DNS, MAC Binding, Firewalls and not once was I "put on hold" (imagine Virgin Media or Sky trying to help with a complex query like this!). In the end we suspected I might have to get a static IP address to get the problem app working. Oh dear, I thought. How long will this take and will it even work? No problem, said Iriney, and it was done there and then and left for me to test. So now my app is working and I have a static IP until such time as the developer learns how to code his app properly. I can't recommend LiT enough, great broadband and even better support. Thanks folks.
staff were really patient as i have an hearing impairment friendly and made the process easy to do
Straightforward chat with Iro, made it clear and easy
One of the best and fastest customer services I have had
