Company Details

ROSALIE 30TH

We are old customers here, and I have never bought a bed from any other company. (I am long in the tooth now! Today, we visited to buy a bed for my elderly, disabled Mum, who is also partially sighted and quite deaf. A gentleman named Michael assisted us. He was instantly helpful, including helping Mum up your 4 steps to view a single bed. He was patient, courteous, and informative. Please thank him on our behalf, I would mention, however, that although I was told you supply a ramp for wheelchairs to navigate the steps, that ramp would be a little too steep for any elderly folk using a wheeler. On this occasion, Michael willingly gave Mum a hand to reach the single bed to try it out. Mum was most impressed! Your service has proved yet again to be first class. Thank you, we shall be back!

I found the website really easy to navigate. Buying was avery simple process and confirmation received immediately. I also contacted them on their Chat line and asked a couple of questions. To my delight I had a reply from a real person not a Chatbot. Charlotte acknowledged receipt of my enquiry andsaidshewould check it out and get back which she did within the hour. She answered my questions clearly. She even offered advice on how to look after the mattress after delivery which was welcome. All in all it was a good positive experience which some of our major utility providers could do well to embrace. Thanks Land of beds and a Special thanks to Charlotte😀🏴󠁧󠁢󠁷󠁬󠁳󠁿

Good range. Julie was very knowledgeable and helpful.

I would give less than 1 star if possible. Ordered a luxury pillow for £60 beginning of Jan and now it is thr 30th of January and item never dispatched. Will never order from this company again. I'm so glad it was not thousands I had spent on furniture. I have requested a cancellation and refund as I no longer want the item and would rather go to a store and buy it in person so at least I have something in my hand when I pay for it. Very unhappy customer never to return.

hi ordered on the 26 and deliverd on the 29th excelant service

The conversation was completely different to when we first placed the order. But when the time come to cancel our order it seems that the tone and the attitude has changed and they started to be a bit uninterested in your request of cancellation

Waiting for a week. Well worth the wait.very pleased .paint in the holes where strews go need unblocking .but fine went well took 2 people to assemble and half hour

Had issues with a mattress so sent photos and glad to say communication has been excellent and a replacement is being arranged without any fuss (Thank you Claire and Lesley). Despite my replacement mattress still to arrive i felt comfortable enough to order another bed and mattress and very grateful for the kind assistance of Charlotte who made me feel like a valued customer. It the kind of personal service that i think many companies neglect. I think think I've found my first stop when looking for beds and mattresses. Highly recommended.

Very wonderful people to deal with and very helpful Much appreciated Rahma

Item took ages to arrive (over 3 weeks) - not great as it was only a pillow. Also, I found out after I'd ordered it I could've got it £10 cheaper direct from 'Emma'. Won't use Land of Beds again I'm afraid.

Request for telephone call back promptly made. Charley helped us decide which bed was most suitable. Charley was pleasant & professional throughout. Perfect.

Spoke to lovely friendly salesperson Julie who was very helpful & patient.

Charlotte was super friendly and dealt with my query very efficiently and I was able to process my order quickly - can't wait for it to arrive!

Great friendly service by Lucy. Ordered on line but only after speaking to Lucy who was very helpful with product knowledge and in her dealings with me. Looking forward to getting due delivery date

1st spoke with Darren who was helpful, but when I made the purchase I spoke with Charlotte. She was super friendly, helpful and informative, fantastic sales experience and would defiantly recommend them both and land of beds!! Cannot comment on my mattress yet as it’s on order, but the service received so far was exceptional.

Do not buy from here!! Purchased a mattress, they did not confirm a delivery slot as stated. Had to call numerous times to ask when it was coming, when they told me the day I had no given time slot, called them again and said they would chase it up, they didn't even get back to me as promised, it still hadn't arrived by 4.30pm so I called them again and they said they would find out and get back to me, they then proceeded to close the office without calling me back or telling me support would not be available. This was a Friday, office shut all weekend, and still no mattress arrived. Called them Monday to find out there was no mattress on order out for delivery, it was all lies. Wasted a day off work. Requested my money back, was told it in writing it was processed and would be in my account in 3-5 days, 10 days have passed and still no money in my account, no emails responded to, had to call them again to find out the refund hadn't even been processed, it was another lie!!! Have been told i have to wait another 5 days for her to process it again....

Great price great quality

Very quick service, good price and support.

Nicola was so helpful and I was so pleased she took our order. I feel confident the any questions or queries we have will be addressed in the most professional manner.