Company Details

Well-priced, quick delivery - no issues.

Returned some light bulbs after contacting customer service explaining I had ordered the wrong product, they said I could return and get a full refund and emailed me the returns details. I sent back the items undamaged and in its original packaging but unfortunately they are refusing to refund me even though they have received the items that I sent via 48hr tracked via parcel force, this is hugely unacceptable and disappointing given how hard working familys are struggling during these difficult times. IF YOU DON'T WANT TO BE OUT OF POCKET AVOID THIS COMPANY AT ALL COSTS.

Unfortunately FedEx couldn't get my order to me in one piece but the customer service provided by Kyle in lampshop customer services was excellent

If in need of a light quickly, I’d advise visiting your local light/electrical store as this company are extremely unreliable. I placed an order for two lights for next next-day delivery (including the next-day delivery fee) and two weeks later the lights have still not arrived. I believe non-delivery is due to issues with FedEx as from looking at other reviews they seem to have a similar experience stating that FedEx attempted delivery however nobody knocked on our door nor attempted to contact me. Lampshoponline were initially responding to my emails however now they haven’t responded to my last two. It shouldn’t have to be up to the customer to have to chase up on couriers/companies as to the whereabouts of items that haven’t been delivered. I hope nobody else has to experience the same as I have. Bad experience and poor customer service. Avoid this company.

I have just purchased a GE 5ft Twin T8 LED Ready Batten Fitting as a sample. The quality of this fitting is shocking. I have submitted a product review to LampShopOnline warning potential customers about this product. LampShopOnline have not published this review. I am an electrical engineer and have installed this type of product for decades. If this is how LampShopOnline do business then customers should beware. This incident has conclusively proven that they take customers money and obtain business by hiding genuine information regarding bad products. A good professional company would not operate like this. I and many of my friends in the trade will not be doing business with this company.

Im a normal person (not a tradie). I ordered about 6 lightbulbs for the house 3 years ago. I wanted high lumens, low power LED lights to replace old flourescent ones. They were about £3/£4 each. Theyve lasted well so I ordered some more recently for other rooms. Again, great customer service, great products. I had 1 of the lighbulbs didnt work, and they displatched a replacement which arrived within 2 days. Very quick customer service. Cannot fault the company. Would recommend to others. I will never buy bulbs from anywhere else. Happy customer.

Paid for next day delivery. 4 Days later still no delivery. No response from company when querying!

Needed some tubes for my kitchen lights under the cupboards but couldn't find the right ones online. Phoned up lampshoponline who told me the product code for the tubes I needed. They arrived in perfect condition the next day. Just great. Thanks!

Despite the LED tubes ordered arriving broken three times on the trot, I cannot fault Lampshop for their fast delivery, communication and eagerness to replace the broken items. The LED tubes were packed extremely well in all three cases and clearly marked "fragile", so I lay the blame firmly with FedEx. Shame on you FedEx! Will definitely use again (Lampshop, not FedEx!)

I purchased 2 Energizer Led tubes but unfortunately one arrived broken. Customer Services pulled put all the stops to issue replacement and kept me well informed. I can highly recommend LampShopOnline based on their Excellent Customer Service team.

Very good service

half the price of my local hardware shop tubes arrived un damaged these chaps now how to protect your lights many thanks gerry

Really good from start to finish. Excellent service.Goods well packed and work really good. Answered my questions very quickly. Definitely recommend you to anyone.

One LED Tube was missing from my order, but LampShopOnline quickly sent a replacement and 2 extra as a goodwill gesture. Great service.

Dilvered quickly and in one piece, as others have pointed out they are a little flimsy so took the advice and supported them in the middle with a cable tie, as these are in the garage this was not a problem, I have seen on line some people having issues not realising they have to modify the fittings which I found easy to do, very bright.

No problem with Lampshop online. The problem was with Fedex. Packaging completely destroyed. Base of box open. Every box inside was flattened. Fortunately nothing damaged but some parts missing presumed fallen out of the base. Fedex didn't deliver on the day requested. Please don't use Fedex. Not the first time I've had issues with them.

Very prompt delivery, ordered early afternoon with the basic delivery option (1-2 days), arrived before 10:00 the following morning. Have now fitted the light, a very simple procedure, very inobtrusive and works beautifully.

Purchased 2 ledvance 20w lights. Delivery was quick. Lights installed easily. First impressions look good quality, very compact size and lightweight. Settings straightforward if a little fiddly. Give excellent light, and with 5 year warranty.

Phoned the company to enquire about a High Bay LED light showing out of stock. Advisor pointed me to an alternative light fitting whch met my requiremenrs excatly. Proceeded to order online - very good

From start to finish ordering was easy .the bulbs I ordered work great and they came the next day which was fantastic will order again from you