Kempson Way, IP32 7AR, Bury Saint Edmunds, GB
John Banks Group: Driving Excellence for Over 50 Years For more than half a century, John Banks Group has stood as a trusted name in the automotive industry, delivering exceptional vehicles and unparalleled customer experiences. Whether you're a car enthusiast, a motorcycle devotee, or simply searching for the perfect vehicle to match your lifestyle, we have the expertise, inventory, and commitment to make your journey extraordinary. A Legacy of Automotive Excellence From our humble beginnings in 1974, John Banks Group has grown into a premier automotive destination, offering a diverse range of vehicles across ten renowned brands and fourteen locations. We proudly serve communities in Essex, Suffolk, and Cambridgeshire, with a mission to provide every customer with a vehicle that fits their unique needs and preferences. Our extensive inventory includes the latest models and high-quality pre-owned vehicles. Whether you're seeking innovative electric vehicles, powerful motorcycles, family-friendly SUVs, or reliable daily drivers, John Banks Group is your one-stop destination. Our People, Our Strength At the heart of our success is our exceptional team of over 180 dedicated professionals. They bring expertise, passion, and a customer-first approach to every interaction. Our staff is well-versed in the latest automotive trends, features, and technologies, ensuring you receive insightful guidance and support every step of the way. Guided by Core Values Our guiding principles—transparency, integrity, and personaliSed service—are the foundation of our business. These values are reflected in everything we do, from straightforward pricing to our commitment to building lasting relationships with our customers. At John Banks Group, you're more than a customer; you're part of our extended family. A Modern and Comprehensive Experience We combine tradition with innovation, offering cutting-edge facilities equipped with state-of-the-art workshops, master technicians, and seamless digital services. From purchasing and financing to servicing and aftersales care, we strive to make every part of your journey smooth and rewarding. Your Automotive Partner Across the Region Conveniently located in Ipswich, Colchester, Bury St Edmunds, and Cambridge, John Banks Group is here to meet your automotive needs. Whether you're exploring the rugged reliability of a Dacia, the advanced technology of a Honda, or the thrilling performance of a Suzuki, you can trust us to deliver excellence. Experience the Difference Today John Banks Group is more than a dealership—it’s a destination where your journey to finding the perfect vehicle is as enjoyable and satisfying as driving it. Discover why generations of customers trust John Banks Group to keep them on the road with confidence. John Banks Group: Driving excellence, building trust, and setting new standards in the automotive industry.
The service we received from John Banks Ipswich,particularly Adrian Carter,was excellent and made up for the total silence received from the manufacturer over what was a serious fault on a new car that had to be replaced. I am delighted with the same model replacement vehicle.
Really friendly helpful. Love the car.
Great car, great service
Smooth transaction with a very friendly salesman. Very pleased with new car which is the third Jazz from John Banks. Would recommend to other friends.
We have had many dealings with different garages over the years as we have moved around the country with my job. In terms of service, professionalism, friendliness, honestly and patience we would have no hesitation in recommending John Banks at Bury St Edmunds as the best in town. We are delighted with our new car and we remain hopeful that the after service will match the brilliant first class experience achieved so far. Well Done, John Banks...Geoff Brook X
Car sold approved used with significant damage to rear bumper.
I had the pleasure to be served by Helena who had plenty of patience to deal with my hundred questions plus her kindness was second to none. Very professional sales team including the manager. I bought a secondhand car that works like a dream and the part exchange was fair with no hassle at all. The whole process was done in a very reasonable short time with all their promises fulfilled to a high standard. It is a shame that I do not live near to get my car service in the same Suzuki branch.
It’s a wonderful car which I am really pleased with. I like the reversing camera and am able to turn in a small space. I also like the quietness of it.
Booked 1st service. Work was done on time, very efficiently, excellent friendly service from sales and service staff. Job completed while I waited. Video from technician showed the bike in workshop, all very transparent. Very happy.
Excellent experience: no pushy sales person…good straightforward, polite, well informed, ‘old school’ professionalism. And they make a very good coffee!! 10/10
paul collins was very helpfull when l purchased my new honda jass
Very good service throughout, when purchasing my vehicle, under very difficult conditions because of the pandemic. Would recommend too anyone thinking of purchasing a vehicle from them, thumbs up all the way. 👍😀
Poor bike had problems the next day spoke to sales man and tried to get my money but they didn't wanna know just kept palming me off since then bike has broken down . Avoid john banks like covid the service is poor even the service department is rude and ignorant what a joke of a service
Appreciated all the help regarding paperwork etc in turning the sale around really quickly. The only downside was handover which seemed a little rushed but only to be expected during lockdown.
Newly purchased Dacia Sandero still under warranty broke down with a starting motor burn out ,John Banks Group. Were very helpful polite and able to solve the problem
Vehicle Jazz EX 6 years old. Rear headrests and load cover had to be replaced as not in the vehicle. Replacements not to spec for that Jazz and rear wiper blade cover replaced as was missing. Part not fitted properly as came off on first time of use. It had been put on with Blu-tack. I have since replaced cover and all good. Like the car but gutless. Just a runabout. Car was cleaned well inside and out. Have replaced all interior floor mats, as the drivers mat badly worn, with rubber ones. Much better. Maybe the next vehicle will be a Honda too. Its called Hettie.
Prompt service despite reduced reception staff level. Garage work completed on time
A smooth transition!
Great from the start to me buying my car
From start to finish when buying my car staff were very friendly and helpful. Aftercare was good too, nothing was too much trouble. Thank you John Banks. Would recommend family and friends.
