Company Details

I found the HPI check very useful, one of the cars I checked still had finance owed on it, also a reg change.

In Vehicle description quoted specifications were at odds with the actual specification of the vehicle. Emailed HPI about this no response after a week. Undermines what was otherwise n acceptable service Thanks for response of 26/11/2013 and follow up response of 27/11/2013 sorry you could not find my original email of 8/11/13which I sent to [email protected] I have forwarded the original email to this address but for information I will paste it into this report: Dear Sir Thanks for the above report, I note on the Vehicle description and the potential issues and queries the gearbox is listed as 5 speed manual whereas it has 6 forward gears, 1 reverse and is manual. I think this is a database error as the manufactures specification gives it as a 6 speed manual box or is their a real problem? Peter D Stickler It is bizarre that this correspondence has to be has to be played out through a third party (?) web site

I was feeling slightly uncomfortable with a potential purchase and thought it best to carry out an HPI check - all seemed ok until the seller advised at the last stage that he was not the registered keeper (despite originally telling me otherwise) and that he couldn’t meet me at his address and suggested I meet his father at another address to complete the cash transaction - I took the advice given on the HPI website not to purchase the car

I wouldn't buy a car without having an HPI check - would rather do it myself too. Gives you peace of mind re what you're buying, particularly with the car buying checklist and tips - great for if you're going to view a car alone as a woman - gave me confidence to ask the right questions and look for the right things.

I decided to use the HPI check service because I had reservations about a car I was considering purchasing. The car looked perfect and seemed in good condition, but the owner was selling it after only owning it for 3 months and claimed that, as it was their second car they couldn't afford to keep it on the road. Though he claimed there was no outstanding finance on it I thought it best to check. The check came back stating that there was an outstanding hire purchase finance agreement on the car and gave me the finance house details. However, it was weekend and I couldn't check this out immediately, and the finance house website made it clear that agreement details could not be discussed with third parties. So, believing I was unable discuss the outstanding finance with the finance house I went back to the seller and informed him that because he hadn't disclosed the outstanding finance I couldn't trust him so would not be buying the car, which was a pity because it seemed a good deal. The owner said he was unaware of any outstanding finance. Two days later the owner sent me an email from the finance house confirming that there was in fact no outstanding finance owed on the car and that their records would be updated to reflect this immediately. It goes to show that one should not rely on the information provided in a HPI check; it may not be correct. Which, for me at least, was annoying because I walked away from a car I wanted because I believed what the HPI check said. It seems to me that if the information can't be relied upon, as the terms and conditions of the HPI check service states, then why pay for what might be unreliable or incorrect information.

excellent and reliable service. a bit expensive at the cost of £ 19.99 but as the only service which will guarantee your peace of mind still worth it.

Never done an HPI check before and although some cheaper options on the market I went for HPI. The car I looked at had just had a plate change which initially meant that it flashed as an issue. Having spoken to customer services they guided me through what i needed to do and the car checked out fine. Fantastic service. Thoroughly recommend.

Easy to follow even for a simpleton like me All the relavent info is there

I used this service to check on a used car I was thinking of buying. After entering both the VIN and VRM numbers the check came back with a big green tick and "GOOD NEWS" next to it. The vehicle was confirmed in the check as being as follows… Police stolenVRM and VIN not currently recorded by the police as stolen Insurance theftVRM and VIN not currently recorded by insurers as a theft. However, after doing some further research found that the car had infact been stolen and was classified by the insurance company as "STOLEN Recovered". The police markers had been removed from the car and thus was free to be sold in this case via an auction house… The car does not have a V5C reg document (which is quite a common thing I am informed) but it does have a hidden history. It was not a Cat A,B,C,D,or F car and there is no reason why this car should not be bought. However the HPI check does not always show up a cars history.

Was a pleasure to deal with, I made a mistake and it was dealt with quickly and without any problems

I'd like to note that I am not an avid user of HPI Check probably because I only purchase a car every 5 years and this is the first one from abroad. i was very disappointed that I got NO more information than was available on the free checks. I submitted an email to [email protected] but didn't get a reply. I actually contributed more information than I received - I expected to get historical Mileage info but I entered my mileage and got nothing in return. It was actually a total waste of £20 in my opinion. Not in the habit of negative reviews but did send an email to which I got no reply and also felt that service was a waste of money for me.

It's good policy to ensure the car one is trying to purchase is as advertised and free of accidents etc.

Excellent service, nice friendly people. The postal code is a problem for Irish customers when it comes to payment!! You don't accept Laser or Maestro cards?

Sadly there was no details held on the car as it had just had a recent number plate change so no details provided but still got charged!

Purchased an HPI Check for a Vehicle that I soon found out I couldn't have imported to Australia. Paid AUD34.60 to have this check completed. Having emailed this business several times letting them know that the check was ultimately of no use to me, they are constantly sending me emails with a massive number of excuses, when all I'm interested in is getting my money back for a service that's been of no use to me whatsoever. I am utterly shocked and dissatisfied with their level of customer service. Customers are entitled to a refund by law, if not satisfied with a service and especially, when a purchase is made online. This company's customer service representative, [Name], is utterly disgraceful and exceptionally stubborn when it comes to dealing with customers. Sorry, but I'm going to have to spread the word about your company to other customers !

I thought id make sure everything was kosher.so checked through hpi,well worth it.

It was quick and easy to supply all the required information with helpfully interaction and clear reporting, however please ensure Northern Ireland customers are aware they are getting a reduced service for the same fee. I would probably still have used your service, but I wouldn't have taken the dearer option as it was also infected by this reduced service policy. As far as I'm aware there was no indication of this anywhere before purchase.

I am now Secure with the hpi and I bought my car with no worry.

I have used HPI in the past but this time I had a short timescale and simply wanted to get the paperwork to confirm what I already knew through my own research. The car I wanted to buy had outstanding finance which had been cleared (confirmed this with the finance company) so I simply needed to get the paperwork to cover myself if anything did go wrong. I contacted HPI on the Saturday, understanding that it would not get processed whilst Monday at the latest. Monday came around and still no confirmation so I delayed the purchase until Tuesday to give them time to make the phone call to the finance company. Tuesday came around and still not cleared so I contacted the company used by the Seller (reputable company) and received a clear HPI check with protection within 5 minutes. The HPI clearance came the next day to be fair but given that a 5 minute phone call was all that was required I could have lost out on a genuine car. Obviously its better to lose a car than end up losing your money but in this case there was nothing to suggest the car was anything but genuine. I would use again as they are the most recognised HPI check company but if there are any outstanding issues that need updating I do not have faith in this being a quick process.

Many points does not have my car's info. They are asking me to fill the car's very important details like chassis no etc which I was expected to know by pay HPI. Most if the points in report are useless, just populating space and making it look like very thorough. Not value for money. Should be cheaper snd straight forward like if I want financial situation just charge me for that and answer accordingly.