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I emailed customer services yesterday regarding my order for their Wavemaker which I placed on line Monday morning. I finally received a response this morning Wednesday informing me that they are having problems fulfilling my order & it won’t happen until Monday 13th. I explained that I leave UK for 3 months on 15th & could it not be sent next day delivery so I could take it with me. No response again from my email & I’ve tried calling a London number but just automated saying lines busy & when they did answer they can’t help me. What awful service this is!

I bought the great hairdryer from Hershesons a few months ago now I was very hesitant in purchasing as it came with a £295 price tag which was more than I ever thought for a small branded hairdryer compared to GHD, but social media and their website insisted it was a revolutionary product, i must say it was very unique and different which I loved and it was very lightweight which was even better, but unfortunately the hairdryers performance didn’t quite hit the mark, I had serval issues whilst using this hairdryer, No 1 the lowest heat setting was very hot which would actually result in me having to use the cool shot button to cool the dryer down each time I used it, No 2 the heat from the hairdryer would actually burn my hair causing it to smoke and No 3 it would constantly over heat whilst using it and switch off half way through drying my hair even despite regularly cleaning it like the manual suggested, so to be honest I don’t really think this hairdryer is worth the hype especially for the price and the performance.

I purchased the air dry spray after seeing it promoted by Holly Willoughby on television. The box suggested also using the Everything cream in conjunction with this, so I purchased this as well. I used both of these two days ago and my hair felt absolutely disgusting afterwards, like greasy straw. I had to immediately wash it again using my usual shampoo to get it looking normal again. Absolutely dreadful product, and even worse, I am constantly being bombarded with sales emails from this company, which are now blocked and going straight into the spam box.

Dear Hershesons- please review your parcel delivery service provider, and ideally don’t use DPD. DPD misdelivered the £295 Hershesons hairdryer I bought online (it was signed for by a complete stranger and disappeared from where it was left shortly after). Between Hershesons and DPD I am now £295 out of pocket with nothing to show for it. I have battled with them to pursue DPD and after much back and forth have been told I have no further right to reply. DPD are at fault for the chaotic and careless delivery but I also challenge Hershesons to manage their delivery process better and take more responsibility for making it a better process for their customers, especially with high-value items such as these. Safe to say I will never be buying anything from this company again.

I have just received two lots of Hershesons almost anything cream both pumps are not dispensing at all so as far as I can report it is totally useless to me

Bought the Almost everything cream for the first time in June and the container didn't work. I couldn't get the product out of the bottle and had to resort to cutting the top off to get the cream out as I couldn't be bothered to send it back. As for the product itself, it is OK but it's hard to understand the rave reviews.

I was a client of the Hershesons salons since 2019, and liked them for many reasons, I used a range of services from nails to hair and recommended the place to many of my friends. This is why I write this review with a heavy heart. The real test for every salon comes not when the weather is good but when a cloud comes and there is an issue to resolve. Especially when it happens to a loyal, long-term customer with a flawless history of regular appointments. Here is Hershesons Fitzrovia protocol for treating such client: 1) don’t talk to your client, don’t bring a salon manager/director in - no way they should care about the client’s request! 2) make your client write lengthy emails to an anonymous “support” someone. Reply in a soulless robotic manner, don’t even try to be empathetic. Oh, and don’t reply at all if it’s summer holiday time! Management holidays are way more important than clients! 3) use the most misleading and not user-friendly cancellation system. Don’t let your client know if there is an issue with cancelling an appointment. Just charge them in full. But do not notify them they are being charged. Do not give them options to reschedule an appointment even if your client is sick or has an emergency. Who cares, it’s business after all! This is so disappointing and very much not in line with the service other high-end salons provide in London. Even out local middle-range kids hairdresser is better in managing client relationships.

How do you get it to work ? Pumped the container but nothing comes out . In Greece so not a cold climate . Is there a magic trick?

The one star review is not for the product itself but the customer service! I received my second Almost Everything cream some weeks ago and the applicator pump was not working. I emailed the support team at the email address numerous times but got no response. I even tried to email the PR team to find out if there was another way of getting in contact. I then returned it but had to pay £3 postage, which h for a £12 product was annoying. I recommended the product to my neighbour who has had the same problem with two orders. I see there is a review on here citing the same issue. Come on guys, great product but it is no use to anyone if it doesn't work and we cannot get hold of anyone to discuss it!

Received the AEC but I couldn't get the pump dispenser to work. Emailed customer service and received guidance how to sort this (it worked) but they also very kindly sent an urgent replacement. I call that excellent customer service! Thank you Hershesons 😊

Purchased 3 items - all defective and i couldnt get the product out. Then ensued emails back and forth - i wanted a refund - they told me to warm product up!!!! Eventually after continually asking for a refund they sent a label - i even had to pay for return postage. They agreed to refund me in full for cost of items and all postage charges. Returned via courier signed for. When i had proof it had been returned i emailed them asking for my refund - i included the proof of delivery. Said they were looking for my return amd asked for the delivery photo. I sent that. They sent me a hair clip as an apology which i didnt ask for or want. I wanted my refund. Order was 8th June - i have received a partial refund but now they wont refund the rest - almost another £14 - they say as per their policy to issue refunds 14 days after return of product. It was returned on 28th June. Still no refund. Fob you off constantly even when products are faulty. Worst customer services and experience i have ever had anywhere !!!!!

I find your written response to my review fascinating & not totally accurate. I have been refunded the postage for sending my defective product back to you. I have not received a replacement product yet. This morning I telephoned your Head Office & spoke to a very charming & efficient Employee. I informed her that I had not received a replacement product. She said that she would follow it up & would telephone me on Monday. At 20.00 hours this evening I received an Email telling me a replacement product had been sent out. I should receive it on Monday.

Fantastic customer service and brilliant products I would highly recommend

What rubbish! Can't get any product out of the damn dispenser. Very poor. Will be telling my friends to avoid. Utter waste of money

I paid the £6.50 for next day delivery online, and this didn't materialise. I've sent multiple emails to their support address and received no responses. Daylight robbery! I would NOT recommend buying online. There is clearly NO customer service.

Went to Selfridges store for a blow dry, on arrival at concession, the ladies looked bored and uninterested, what a shame when you decide to indulge yourself in a treat. The only thing they were interested was getting my card details onto their system, it’s policy, was repeated several times…I said I will pay now before the service, they took my card details but still didn’t charge, I find this odd. I then had to go to another desk to pay. Would be happy to talk to someone about this as I don’t feel comfortable having my card details left on system. Blow dry was fine, but a rather traumatic experience. When spending £40 on a blow dry I would expect a little pampering, maybe even a glass of water! Come on Hershesons I think you can do better!

I'm only leaving a review because I have emailed Customer Support 3 times in the last 10 days and haven't received any response. I ordered an e-voucher on the 21st of May and it still hasn't arrived. I see comments on here saying it could take up to 5 days, but it's been 10 and I can't find anyway to get hold of any kind of cusomter support. Tried to raise a refund request and it said my order number wasn't valid! It's such a shame I do rate Hershesons but would only go into a salon in future, I wouldn't bother buying anything online. If someone from customer support could please contact me that would be appreciated - I'd love my £100 back! Edit: the customer support team responded to me today and have resolved the problem and offered compensation.

First things first, the hairdryer is amazing and so insanely innovative (I’m a salon owner who religiously used Dyson dryers and needed an alternative as my Dyson wasnt the greatest and didn’t stand the test of time). Hershesons seemed like a perfect alternative and whilst I’ve been using the dryer I couldn’t fault it. After two months I’d say it was the best on the market My dryer is not working and now has lights flashing. There is no troubleshoot page on the website and no number to call. They advise on here to message on social media or email… Two issues I’ve had: 1. I sent an Instagram message 2 months ago and they’re yet to look at the message. They also don’t have customer service. Now the dryer has stopped working and I run a busy column and very skeptical on if I will hear back from them (which would mean a waste of £300 for a dryer I only bought a couple of months ago) 2. They do not have an Afro comb attachment for the dryer. I emailed about this on the 21st March (with the email that the phone lines gave me) and I’m still waiting on a response. This hairdryer is a fairly recent release so take what you want about their lack of response with this. Ultimately, I would advise anybody to be conscious about giving this company their money. Dyson are a horrific dryer, however they at least have a customer service centre to deal with your issues. Hershesons dryer is the best on the market currently, but is it worth it if no one is there to help when you have issues? 5.6.21 - they have got in touch about the hairdryer not working in the US stating the hairdryer is not dual voltage. It shows this on the ‘techy bit’ on the website but as a consumer I wouldn’t know that dual voltage is required to use your hairdryer in certain areas. I am still yet to hear back regarding an afro comb attachment from my email on 21st March. As stated before, great hairdryer, however we will no longer be buying further dryers for our salon team as initially anticipated due to the poor customer care

I ordered one of their packages that included the hairdryer, a total spend of around £300. I was temporarily staying at a friends and asked for the delivery to be made to the temporary address. Towards the end of my stay I realised that the order would not be received before I had to vacate the property, so I contacted the customer services email address to ask that the order be cancelled and I be refunded. The order was cancelled within a day or so and the DPD consignment returned to the depot. However, I am still waiting for my refund over a week later. I understand that these things take time to process, but none of this is helped by the almost complete lack of customer service responses and information about deliveries. Once my order was returned to the depot I could see that the order had been picked and despatched on time for me to receive it, and had I had access to that information I would not have had the need to cancel the order, but the info just wasn't available. The first I heard about the order being despatched was the DPD notification. It would have been good to know that my order was being processed, the information was clearly being captured. As it stands, the package was returned to the depot last weekend and I am still awaiting a refund. I have emailed the customer service address twice to chase and also messaged via the Messenger app. All to no avail, and complete lack of response. Hersehesons really need to invest in a better customer service function, as is demonstrated by all of these negative reviews. I am ready to re-order the item and send to my permanent address, but as no one has contacted me and I cannot discuss this with anyone then I have to wait for a refund to be processed before I can place a whole new order. I would be grateful if someone could contact me regarding my refund ASAP (order 86928).

Both my emails were sent prior to the bank holiday & weekend. I would have expected to receive an acknowledgement email from yourselves stating that the issue would be dealt with in due course. However, I am pleased with the hairdryer