Company Details

INCORRECT PARTS

great customer service!

great service very helpful folks fast shipping thank you

Unfortunately, the part was on back order, but when it finally arrived, it was as described and fit perfectly.

I asked if it was too late to make an order for the day as it was nearing 5pm. "No" the lady responded. She gave me options, I chose my option, was sent the wrong option (the part works, but not what I requested) she advises it may take up to so many business days, to which I responded no worries, just wanted to make sure I could get the order placed today. She advised me of the 16 and some change total, and much to my surprise, the part came the next morning. Seeing as how it's in state it stood to reason it could make it there overnight (as the package did read normal ground shipping.) Much to my GREATER SURPRISE and dissatisfaction I was charged 16+ for shipping for a 4oz part in a less than 1.5lb. Package that read regular ground and showed the charge as "regular ground" but when I investigated with the shipping company found that I was charged for next day "air" HUGE DISSATISFACTION!!! P.S. I only gave a 2 instead of 1 star because the part worked, even though it was the wrong color and verbiage displayed on the part (for all me customers to read! 😪🙄😪🙄😪

Customer service reps are always helpful and professional.

They found a part the manufacturer could not supply.

Ordered part, and arrived quickly.

Great service

Great Service always!!! Very much appreciated very knowledgeable and helpful. :)

Always reliable, fast, friendly, and I get the correct parts everytime

easy to get orders done,nice to deal with the same people every time you order,gary

Seamless ordering online and product delivery time

First time purchasing from this vendor, easy to find the needed part and easy checkout.

This has been a wonderful experience for my company, from getting in position to actually purchase what I need and the tracking process and the timely delivery!!! Thanks guys, you are the best, Victor with Climate Makers, florida

Great customer service every time.

Shipping was fast and reasonable. Part was easy to locate on website. This will be a satisfied customer once more!

Helpful staff and timely shipment.

Great service, Thank You!

My name is Courtney and I am an employee at Industrial Services and Solutions. We have been a proud customer of Heritage for a couple of years now. Any time we need help with a part order we are able to reach out to our representative for assistance. When some companies can take a full business day to reply, Raphaela is always precise and punctual when answering our questions. Delivery is never late and everyone we deal with is always friendly and helpful. The company's reliability and prompt service help us get "on the job" faster, which keeps our clients coming back!