Company Details

awesome customer service ...love the web site

THE ONLY ISSUE I HAVE IS PRICING, I PURCHASE OVER 100K IN PARTS ON AN ANNUAL BASIS, BUT VERY LITTLE IS FROM YOUR COMPANY. I DO REALLY LIKE THE LAYOUT OF YOUR SITE, PARTS/SERVILE MANUALS, AND THE AWESOME STOCK YOU GUYS CARRY. THE ONLY ISSUE IS PRICING. I DO UNDERSTAND THE POINT OF NOT TELLING A FIREPLACE ' GIVE ME SOME HEAT AND THEN I GILL GIVE SOME WOOD" BUT AT THE SAME TIME, I AM A SMALL BUSINESS IN ITS INFANCY, AND I MUST RESEARCH FOR THE BEST PRICING. I'M SURE THIS DOES NOT MAKE SENSE, BUT YOU ASKED FOR MY OPINION.

You can always count on Heritage for prompt and knowledgeable service. My go to place for everything food service related.

Great service

Very good service I will use y’all again

Price a little high

Ordering online was quick and easy

found the parts I needed, at a good price. And received them quicker than promised

I use Hertiage almost daily. I find the app easy to use and customer service is great. Also unlike other parts app if Hertiage says the part is in stock then yes it is in stock. Accurate inventory They seem to keep plenty of the parts that I use most. Very few backorders from Hertiage.

This item is the wrong one for the selected model. However, the company reached out to me and sent me the correct part at no charge.

Heritage had the parts I needed and shipped on time.

You have to give them.... The exact part number ... you send the model and serial number ...most of the time they don’t help you to find the part....fast response if you have all the information on hand

everyone was very helpfull

Wonderful experience. Our part was exactly what we needed. It was sent promptly. Service with a smile for sure.

Excellent service !! I'm very happy with Heritage Parts

I deal with Brandi and Amy nearly every day and they are outstanding! Even when I give them a project other vendors would have bailed out on, they got it handled through back channels and delivered. There are times I sit at my desk, stunned at what they accomplish as a team.

It takes a bit to be impressed...over the last several months, the rep assigned to my account, Shenna Ballard, has impressed time after time. From assisting me to obtain hard to find parts, to her knowledge of specific manufacturers (and the errors on their parts lists) to fast service on a quote...she has been there time after time, and is the reason for this 5 star rating.

Had the parts I needed, but they were unable to make a change to an order placed a mere 5 minutes before because it "had already processed" which was disappointing. Generally anywhere I order from has the ability to make a change to an order that has literally just been placed. I'm Hoping the parts I receive will work as I did not want to place a second order to correct the first. Overall not bad, just not great either. If you can find anything sold by heritage parts on Amazon I'd go ahead and get it there since they apparently have a much more effectively equipped customer service department.

on time, right parts, fixed. Thank you

always helpful. easy to use website