117 Industrial Ave., 54858, Milltown, US
Greatmats is a premier e-commerce retailer of quality flooring and mats for specialty uses, including fitness and athletic centers, martial arts studios, dance studios, dog training facilities, equestrian centers, home gyms, residential basements, rooftop decks, public and school playgrounds. Our experienced representatives are able to help you select the best products for your project when you need assistance. Founded in 1999 to provide unique flooring solutions for specialty uses, we believe that by serving our customers with integrity, we will have a long-lasting and successful company that will benefit our customers, employees, and community. Greatmats also focuses on sustainability by providing products manufactured from recycled material when possible, reducing waste by sourcing durable and long-lasting products, and using renewable energy at our headquarters. Explore our Buyer's Guide with thousands of resources for unique flooring ideas, project inspiration, how-to guides, and video tutorials. With our floor visualizer and planner, you can plan your room layout and visualize what the space will look like. Greatmats has accumulated over 15,000 reviews and an A+ rating with the Better Business Bureau, attesting to our commitment to excellent customer service and superior products. You can trust and expect Greatmats to provide great service and products.
Great product, Katie was very helpful.
We really love our new mats. They are rubber and Cork combo, quarter inch thick 3 foot mats for our workout room. They were expensive, but we love them and they are worth it. They’re cut well-the edges lock together perfectly. The freight charge was outrageous though. It was a small pallet of 3 foot mats. We only needed nine mats, but they included a few extra. Still, the pallet was very small and compact. The shipping charge was over $400!! We have received several freight deliveries recently, bigger, and heavier, from farther away and nothing has come close to this cost.
This product is very well made ! If I owned my own house, I would put these in every room ! We made our Grandchildren their own area for play and they love the Great mats. These are also water resistant and very easy to Clean ! I would purchase more again soon :) Keep up the Good Work !!!
Speedy delivery! Great product! Helpful service!
We had these sent to our home and the driver had to bring them up a gravel drive with a pallet jack. Amazing service from Dayton Freight. The quality of the squares is very good, and installation (in process now) is very easy.
Terrible return policy! I was told I had to pay to return which is over $100. Ridiculous
Hi Greatmats, We got our mats but honestly I feel you did put us in a dangerous situation. You contracted a freighter who wasn't equipped to deliver properly. The freighter/delivery did not have a forklift and you sold us very heavy and awkward material. The delivery was stressful for us. I think you should really consider the freighter as an extension of your product. Someone could have hurt their back trying to get the goods out of the truck and or the goods could have been damaged in the process, possibly falling out of the truck. If you have any questions regarding this you're welcome to call.
My experience with Greatmats was quite good. Customer service was extremely helpful, knowledgeable in confirming my exact floor needs, dimensions and shipping details. The only reason I am not giving 5 stars was because of the getting the marley from the entrance of my building into my studio. Gate service, where the floor is delivered as far as the main entry of your location, is a problem. I recommend future customers be warned marley rolls are prohibitively heavy and absolutely cannot be carried by 2 or 3 people. It requires having your own additional moving equipment. I had to get building management, several men and a hand truck to be able to get the marley into my building. Once you are past this hurdle, everything else goes smoothly. My new floor is beautiful.
I love Greatmats! I have made 2 orders within the last 4 years and I highly recommend the raised waterproof 5/8” floor tiles to anyone that has a leaky basement, and anyone that needs a temporary dance/exercise/workout floor that you can install and remove in a short amount of time. We’ve had a leaky basement for over 30 years and needed a temporary bedroom in the basement for a grandson. I ordered enough tiles for a room in the basement because that was the only option we had at the time. Every time it rained heavy I would have to remove the tiles so the floor would dry underneath and I would then install them. Installing them so easy and truthfully I didn’t mind the work because it was a workout for me. I received my orders within a couple of days. Keep up the Great work Greatmats!!! 😊 Carol J
Sales rep. was amazing.
Terrible return policy. Had to pay over $100 to return the item and a 10% restocking fee
Everyone at Great Mats is courteous and professional. Very rare these days. It’s good to see!
The mats we bought are of great quality, perfect for my son to train in taekwondo and work out at home. It’s also a great space for me to do yoga or for my grandkids to have a place to play. They add a very professional look to our space. I know we will get a lot of use out of this area. The online calculator was helpful, but I did end up reaching out via email to a representative to check my order. He ended up suggesting fewer mats for our space. We did have to adjust at the end of installation bc of the direction the mats have to be in to interlock. We ended up cutting the interlocking edges off to make a straight edge strip on one end of the wall. It is not noticeable at all, but I do wish we’d added a couple of extra mats to our order to avoid having to do this. Since it’s such a tiny area overall, it’s ok, but if it had been a bigger area, I probably wouldn’t have been so happy about it. Shipping cost was very high, and we didn’t want to have to pay that just for a couple of extra mats. Overall we are thrilled with the quality and look of these mats!
The product is great. The customer service at Greatmats was responsive as best they could. The shipper was AWFUL! I was assured by the shipping office that they would call and let us know when they would arrive. I was told this twice by the shipping company since they originally said they'd deliver on a Tuesday and then it was Wednesday and finally got the product on Thursday. I was told they needed a 9:00 to noon window. OK. I was told the drive would call when he was heading to us. NO call. Instead, we accidently caught the delivery as my husband was leaving to go to the bank. The driver was leaving. He set the pallets (4 of them) in front of the door. He told us he was instructed by their office to just leave them outside the door. No call, nothing. Luckily, we caught him and he was nice enough to take the pallet jack and put them in our building. So first part of the transaction was great. The rest...didn't reflect well on you. Might want to have a chat with them about this one.
The mats are really nice. They were harder to install and more work than anticipated.
Great service
The team (Super Dave!!) was terrific to work with. He was knowledgeable, and his follow-up was great! #rockstartsuperdave
Order was shipped within a few days and the quality was very good. The tiles were very easy to install. Looks great
Product was delivered as promised and quality was excellent
The tatami style mats finally arrived via a shipper that helped get them off the truck. However there was delay caused by emails when it was questioned I really did have a dock door. So everyone, make sure they know for sure--checking off the box apparently is not enough. The mats were great.
