Level 1, 244 Park Street, South Melbourne, 3205, Melbourne, AU
Life is complicated enough so why does finding the right energy plan need to be? At GoSwitch, we have one mission. To make the complex simple. So when you speak with us, we speak in your language, we understand your needs and energy profile, then cut through the complexity and offer a simple to understand energy plan. Then we top it all off by setting it all up for you. No paperwork, no more phone calls and hold time, done in a matter of minutes.
Baxter got right down to business and completed my contract change without a hick up.
Very helpful. I really appreciated the call as I am now on a better plan
I spoke with Kerry who was the most helpful informative person I had spoken to in the energy retail sector.. I can not be more grateful
Good info provided and savings were much appreciated!
really happy thanks
I found Kylie both professional and friendly, two attributes essential to successful sales Well done Kylie
Helpfull good
The person I spoke to was very helpful and pleasant, had all the information that I needed for my enquirie. Got me a new deal on my electricity plan which I was happy with.
Looking for a better deal on both electricity and gas. Go Switch informed me that Energy Australia was a better deal for me for BOTH (I was with Origin and Simply Energy) I changed suppliers on the advice. A couple of days later I received a call from Origin asking me to stay and offering an incentive. I agreed and returned to Origin. From there it was a complete MESS! All within the cooling off period somehow Energy Australia did not return me to Origin. A little while later I get 2 electricity bills - one from each supplier for the same amount and Energy Australia saying I was their customer. Despite many frustrating calls to both Origin and Energy Australia it dragged on and on. Finally sorted I was left very unhappy with the whole process starting with Go Switch! I have SINCE had LUMO Energy knock on my door, they compared the costs of both Origin and Energy Australia and found them to be cheaper by far! So I have changed AGAIN! On a further note - I am told that Energy Australia is actually ENGIE who WAS Simply Energy in the first place! So did I actually switch supplier for gas or not?? Who IS Energy Australia???? Not happy at all Karen Draper
Easy to get assistance with my inquiry Easy to switch to new supplier
Easy to understand, prompt, no waffle.
Quick and easy to register
Michael was extremely helpful. His explanation and responses to my questions were easy to understand and informative. He was polite and expedient in completing the switch.
Excellent customer service
Friendly and helpful
I found that GoSwitch was easier than calling the AGL provider. As AGL are very difficult to use and understand. I was answered by an Australian team member who was very clear and helped me through the difficult task of changing my Gas provider.
Massimo was very professional and helpful
Made the experience very simple the lady I spoke with was respectful and had no trouble understanding what she was explaining to me. Would have no hesitation to call them again
Best and prompt assistance
Kerry at GoSwitch was very patient and extremely helpful. He found me a provider paying a better feed-in tariff for my solar energy. He also found me a better plan for my gas. My new electricity plan only lasts for 12 months, but when it expires, I will be calling Kerry back to find out about the best plans around.
