Company Details

Excellent service Very happy with the quality of the product, delivery was sooner than expected, customer service was very helpful. This is the second time that I’ve used this company and I will again and will recommend to my friends as my friend recommended to me

Helpful firm to deal with. Product was of excellent quality. Recommended supplier

A great service Great service and goods arrived when they said would and were of excellent quality so I will definitely use again.

Quick response to quotation request and order acknowledgement - first class, Steve - Jersey Double Glazing

Excellent! Ordered glass cheapest I could find online almost 60%cheaper than anywhere else,I guess every company makes covid etc asan excuse to increase prices not this company. Delivery got delayed by a few days but they kept me informed and when they delivered the delivery man was very helpful. No fuss and very helpful people.

First class service glass delivered a week after ordering and kept fully informed would certainly use again and recommend them.

Great service and goods arrived quickly and were of excellent quality so would use again without hesitation.

I found Glass and Stainless Limited an excellent company to deal with. They kept me informed of the order every step of the way. I had an issue with the order which was dealt with politely, professionally and quickly. I wouldn't hesitate in using them again.

Excellent service and very competitive price, delivery was very quick and the driver was very helpful.I’ve used glass and stainless before and will do so again in the future.

I hate to leave local business a bad review and will always try to support independent companies where I can, but our experience with Glass & Stainless has been well below par. Getting a glass balustrade installation for our raised patio was something we've been looking forward to and contacted G&S alongside other local businesses for quotes. They came out cheapest and could install before our deadline which was great! Dave came out to measure up and the upfront fee was paid. When it came to installation, I was surprised to see the work had been subcontracted out to K-FIX - A firm based near Sheffield. Granted they were pleasant enough and followed G&S designs and measurements to find that they were incorrect. This meant the job was left unfinished for a number of weeks. When asked G&S for an explanation I was told "I'm only human, people make mistakes". Of course, a reasonable explanation but as the customer we were to miss our deadline and was not compensated for this in any way, shape or form. When K-Fix came back to finish the glass again, there was another mis-measurement on one of the gate elements which meant further delays. At this point we just wanted to see the back of G&S as it had left us with a sour taste on what is a really nice product. To conclude we tried to talk to G&S to see once more, if there was any compensation for the delays and two mistakes made on their part, which we were told no hence why we've had to share our story to other potential customers. G&S order the glass in and subcontract the work out, so to mess up the only role they had on measuring the job (twice) seemed to us a little obscene. I hope their service improves in 2022 for the next customer and hopefully us sharing our story can help.

The OnLevel product, is a fantastic one - German design, easy to use and great looking! However, although I am in the minority, I did not enjoy good customer service from the supplier, Glass & Stainless. Yes, I did require shipping to Scotland but it wasn't the Moon! G & S made such hard work of shipping our items, could not tell us where they were, did not keep us informed and in the end, we sorted it ourselves! Not what I would have hoped for when spending several thousand pounds. I would recommend On Level Balustrades but there are other UK suppliers out there. I have contacted G & S so this review will not be a surprise!

Easy to deal with and on time

Quality products, excellent service & quick delivery. We use Glass & Stainless for all of our balustrade jobs and have never been disappointed. Their knowledge and advise far exceeds others!

First class service from start to finish, could not be more helpful. Highly recommend and will certainly be using again for all our balconies.

I was looking for glass for my decking balustrade, found this company on eBay and have been really pleased with their service and delivery. Glass looks great and would recommend the company to anybody interested. Would have no hesitation in using again.

We needed some glass connectors urgently and were worried we wouldnt be able to get them on time to complete our job. Barbara went above and beyond the call of duty to ensure that we got our connectors the next day. As always, excellent service. Thank You!

I have dealt with Glass & Stainless for many years and always valued their service. We are based in a rural district of S W Wales and deliveries from them are no problem. The process of ordering is very swift and the quality of the products is very good. Although we have other glass companies closer to us we prefer to continue with G&S as our supplier.

Excellent service and quality glass, communication first class, from ordering to delivery.

John and his team are excellent, always very helpful and quick to sort and problems

quotation at a good price. Quality products and quick delivery to our specifications. A great company to deal with.