1244 Apollo Way, 95407, Santa Rosa, US
First American home warranty plans provide a safeguard for your budget when your home’s systems and appliances break down. When a covered item unexpectedly stops working, we’re here to help with getting it working again. As a leader in the home warranty industry since 1984, you can count on the protection, experience and stability of First American Home Warranty. Appliances and home systems will eventually fail. It’s unavoidable. A home warranty offers you a renewable service contract you can use to protect systems in your home such as heating, air conditioning, plumbing, and electrical, as well as major appliances like your dishwasher, oven, clothes washer/dryer, refrigerator, and more. With our home warranty protection, when a covered item breaks, we’ll send a pre-screened service contractor to your home to diagnose the issue. Many of our customers request service multiple times each year and save hundreds to thousands of dollars on repair and replacement costs. These types of mechanical failures are typically not covered by your homeowners insurance, so a home warranty can help bridge that gap in protection by shielding your budget from these sudden expenses. Benefits of a First American home warranty: • A simple solution when something breaks • Protection from huge, unexpected repair or replacement bills • 24/7 service requests • Unlimited service calls We offer a variety of affordable warranty plans and options so you can customize your coverage to fit your home and budget. Get a Quick Quote
Terrible service. I’ve had insurance for two years and filed a dishwasher claim six months ago, yet it still hasn’t been repaired or replaced. Fourteen technicians have come out, each giving a different explanation, and upper management hasn’t taken any action. I’m filing a complaint with the Better Business Bureau to ensure they stop misleading customers.
Excellent Happy with the works that the technician-Ben, had completed for the garage door. Thanks
Handled in a timely manner! The company used were professional.
they arrive in time, and do the job correct looks like they know how to do it.,
Job was reported. Job was completed on time.
The plumber was experienced and did not stop until he found and corrected the issue.
Quality service in a timely manner
The service provider Ace's Garage Door was excellent and they were very attentive in providing my service. It was so easy to file the claim through your website and I was contacted immediately by the service provider who scheduled my appointment and we were off and running. It was completed within 72 hours or so.
First American really stepped up to rectify the refrigerator problem. Unfortunately all of the repairs slightly fixed the problem, not the fault of First American. Need a new fridge.
Sofia solved my issue of getting online to my account.
The repairman was a true professional. He diagnosed the problem very quickly and was right on! He worked quickly and very efficiently and was extremely courteous.
First claim and the technician was very knowledgeable and was able to get the job done quickly and correctly.
Very prompt service! Great communication and professional service
affordable services did a great job on our microwave oven issues. the technician went above and beyond to address the issues
Prompt Services. The repairs were made.
Love how fast they do the claims
I have had First American Home Warranty for 8 years, and they have given me terrible service the last year and a half. I just cancelled my service. Most recently, I requested service for my hot water heater and the "vetted professional" plumber that was assigned to my claim had an F rating and 1.5 of 5 rating with the Better Business Bureau, 1.7 on Yelp (42 reviews), 2.2 on Google (92 reviews), 2.1 on Birdseye (90 reviews). I requested an alternative plumber assigned to my claim and was told that there was not a second contractor that could fix/replace my hot water heater in the Metro Detroit area, and that First American did not look at or care about online reviews ( including the BBB- which First American uses in their own advertisements to protect themselves). I was told that my request to find an alternative contractor or use my own contractor would be escalated and I would have a reply in 24 -48 hours. after 48 hours I had no reply and called and was told it was still in review and no one was working on Saturday- so it was 24-48 business hours. And I was told I would not be contacted from anyone from FAHW , but they would assign a contractor who would then contact me in 24-48 hours. I got no reply from anyone on Monday so had my own plumber replace my hot water heater and requested reimbursement for the work. Many of the hours on the phone on hold and after talking to many FAHW employees, I was told several times that my request was reasonable, I had been given a lot of misinformation, that for several occurrences I had not been contacted in the times I was told I would be for the escalations, but they had no power to reimburse me, and could not help escalate to anyone else within FAHW. In summary, I had poor service, First American did not honor their contract to provide "vetted professionals" and did not follow up on escalations and call backs convey their decisions on covering items obviously falling within the contract but not serviced professionally. I will never use this company again.
Communications was the key. I was kept up to date with all the delays. I am very pleased with the representatives working with me to get the correct replacement cooktop.
I have raised the request online for an emergency where I am not able to use my shower/toilets/sinks in both my bathrooms. IT IS A DAMN EMERGENCY. They could not find a contractor who can service it same day/24 hrs. But they keep closing the request and re-opening the request everytime I call customer care and keeping moving the appointments.
The whole claim process took only a week. The support to get us a dryer quickly was fast and very professional.
