Company Details

I was really struggling to order a new card for a new member of staff as I didn't realise the Equals team needed to approve the delivery address. I had an email within minutes from Ben Cline, who explained this to me and was really helpful. I have now successfully ordered the new card, all within minutes of my initial email. Thank you Ben

Support Line is always Quick to respond and really helpful

Equals are consistent in terms of their excellent customer service. Ben was very helpful and resolved my query quickly.

Friendly, helpful and very patient staff

Vishal could not have been more helpful. My issue was resolved in no time at all and he responded swiftly and effficently to assist me. Excellent service.

All the team are superb at Equals. The big Banks could really take a leaf out of how to perform quality customer service. Quick to pick up the phone, will stay with you until the problem solved and respond straight away to any issues. Couldn't recommend enough.

We are a UK secondary school and moved over from Caxton to Equals money when Caxton put their prices up. couldn’t be happier. Cheaper, and support I can actually get hold of. The team have been very helpful during set up and the cards have worked in the way we wanted. Thank you Vishal and team.

I have ADHD and often struggle when I feel under pressure or if I feel I'm getting something wrong, in these moments I can become overwhelmed and not think clearly or follow simple instructions. I spoke to Patrick and disclosed my ADHD and he was absolutely brilliant. He didn't start doing the very slow talking or patronise me he just asked what I needed him to do to support me and I felt immediately at ease. My heart rate went down and he walked me through what I needed to do. Patrick was professional, helpful, empathetic and friendly and I feel very clever!😂

I was having issues with a newly set up standing order due to being charged in USD rather GBP. Shauna (corporate account manager) was very helpful in resolving the problem quickly. Excellent customer service, quick response times and a friendly service. Thank you!

We had a member of Staff overseas on a School trip and their card was not working. As I am unable to see immediate transactions, Ben was extremely helpful in letting me know that the card had not been used or compromised. We were able to establish the other card, with the team, was working and that the funds on the first card could be transferred as a solution. Really appreciated the help, advice and swift resolution to our problem.

Morning all. Ben Cline helped me solve all that needed solving on 7th Feb 2024 with no effort at all.

In my 4th year of using Equals for both my company and personal exchanges and I am very happy with the service and user-friendly platform. Highly recommended.

very professional

Really helpful customer support from Abu. Abu walked me through the easy stages to sort out my access to account - quick and easy... thank you Abu!

Vishal answered my telephone call promptly. He had a professional, pleasant telephone manner and answered my query efficiently. A welcome difference compared to my experience with the telephone customer service offered by many other organisations.

Incoming funds were delayed being applied to our account. After a short delay Equals got right on it and resolved it and told me straight it away. Communication was good.

Great support , explaining how to solve my specific problem.

Great help over the phone which resolved my issue. The website is a bit clunky but I am aware there is a new platform being launched. The staff are always very helpful though.

My question was responded to quickly and comprehensively, and in a friendly manner. Greatly appreciate help provided by Mr.John Wollaston.

Absolutely brilliant customer service. Every time I've called, my issues have been resolved incredibly quickly & without fuss. Thank you for your support!