Company Details

My experience was very good. Guided throughout my transactions by polite easy to understand people . Answering any questions I had. Quick response to emails I sent.

Easy to use online and on app

Easy to use, and very user friendly.

Nomfundo Nkosi was very quick to respond to my concerns that I had added an amount 3 times to my fair FX card. I was put at ease within an hour or so of placing my concerns. I thought i had purchased thre time £1000, this person reassured me the other 2 transactions were not done. I did get to sleep easy :-) Thank you so so much

Laila Mbalame was very professional and helped me sort my problem very quickly im very greatful

Very good! Terrifec!

James was so helpful at talking me through how Equals Money would work within our charity and responded to queries very promptly. Our account was opened promptly with no issues along the way. Just hoping the ongoing support is as valuable as we have received so far

Ben was very helpful and friendly. He solved my issue very quickly.

Equals Money has truly transformed my financial management. Their services are reliable, efficient, and user-friendly. The team is incredibly supportive, always ready to help. I've never felt more confident in handling my finances. Highly recommend them to anyone looking for financial peace of mind!

I found the Support via the App Chat facility extremely helpful. I had an issue with a linked card user not being able to access their account to update their PIN. I needed to update their email address and this was all done smoothly behind the scenes within a day while we were physically on holiday using the card. Brilliant that we didn't have to await receipt of a new card to get this resolved.

Clear and understandable advice given

Simran Rai was pleasant & efficient and answered all my questions. Just excellent service. Thank you.

Simran Rai was very helpful nothing was too much trouble sorted problem efficiently

I needed to change my user details on the Equals site. Abu explained everything very clearly and patiently and gave me some really useful additional user tips. Fantastic and very helpful customer service! Thank you Abu :)

efficient, fast and extremely informative. Cicorp Group Ltd.

Efficient, professional service. I have been dealing with Equals for many years and value having a dedicated dealer manager, John Styllis, who will remember the requirements of my transactions every time. He is also a nice guy to talk to! Thanks!

The staff I have dealt with have always been polite, friendly and helpful. Transactions have been straightforward and swiftly dealt with - hence my satisfaction and continued use of their service.

I would give them less than one star if that was possible, terrible experience was bullied into buying a worse rate than everyone else. They told me a day earlier that i would get a better rate thus opened the account with them. But on the next day they said the rate had gone down. I was then told that the rate would decrease further and the rate i was getting was a great deal still. I then was bullied into taking the rate with fear the rate would even decrease more if i held out. I followed through with the transaction based on this only to find out after the call that i have now lost out on over £3000 on a single transaction with them. I called the individual "John" back and i was told well you were happy with rate!" i did explain to him if you listened to the call i was far from happy and reluctantly accepted only down to the fear you put into me that the rate had fallen and would fall further. So his choice of word where completely incorrect. I also then explained this was going to be the first of many transactions i would be needing to carry out and his dishonesty and sales bullying would mean i will be looking for other organisation in the future. Only when he found out that this was going to only the first of many transaction i had planned he changed his tune and started saying we will next time search out the best rate across all internet dealers and match them. Which was meant to have been done initially. This is my first dealing in this type of business and with equals money it will likely be the last. My bank would have charged me a fraction of the cost of dealing with Equals money. I recommend to everyone to stay away from these individuals.

Slight issue loading funds onto card...but quick phone call...sorted very quickly and efficently ...superb customer service

Great, easy and fast experience!