Company Details

person i spoke to was really quick to help me and i was able to do what I needed to do almost instantly ....Great service

Speed of responses with super efficient a/c handler, Resolution issue international payment tied overseas banks.

So helpful and patient and friendly. Everything sorted super fast.

Abu has been absolutely brilliant today helping me sort out a tricky issue. If there is any way you can reward him, please do. He was clear, patient, resourceful and very kind. Thank you Abu Sally Hyman

Excellent company, great services, extremely serious and helpful. World class support, and very very fast responses when you reach out to them, top-of-the-line!

VERY BAD LOW SERVİCE

Had a brilliant call with Abu today. Abu was very helpful and informative during the call and provided me with great information including information on the new portal being launched in the near future.

very good staff and platform

Fast replies when assistance is needed. Very good service.

EQUALS MONEY does not answer to request for background data on their company! They do want to know a lot when you want to open an account. Yet when you ask them about infos on their company... they dont deliver as requested. Worse then that, they dont answer at all! This is not the kind of customer service orientation that i expect from a financial service provider! BR Alexander

Fantastic, my problem was solved in no time at all. it was great to speak to someone and talk it through. Great guy, knew exactly what I needed to do and help me step by step. Thank you. (sorry I did not ask your name)

The experience,which could have been stressful,was made easy from start to finish by George Adanou and John Styllis who helped with everything throughout regarding the proceeds of a sale of a property in Crete. The receipt of funds then the conversion of euros to pounds to finally reach our account in the UK was hassle free and ultra quick.Great service all round. Extremely happy to deal with this copany and these people

Juan Comes is an excellent account officer.

If there was a zero-star option, that's what I would choose. I applied for a business multi-currency account in December 2023 Based on the awesome reviews from satisfied customers here, and they asked for numerous documents. However, there was a lack of communication. Every time I submitted additional documents, they gave me false hope that the account would be opened. I provided all the required documents, including the source of funds and bank statements from a certified accountant from a verified translation center. Then, they asked for more documents related to the certifier. I provided the necessary documentation from the verified translation center because the documents were in Arabic language and they said the account would be opened. last week they asked for additional documents, they asked for proof of agreement, or proof of purchase of goods. They assured me that once these additional documents were provided, the account would be opened. However, today they sent me an email declining the account opening without any explanation.! If I had known this would happen, I would have chosen a different platform. Why do you ask for additional documents if you are just going to decline the application? why do you give false hope? Despite the money spent on obtaining these documents from banks, a verified translation center, and a chartered accountant, Shopify plan subscription, my account has been declined with no explanation. Thank you for wasting my time and money. thank you for the terrible experience and the overwhelming frustration that I felt.

I would advise avoiding them and saving yourself time by not opening an account with them

The very quick reply to my email and the efficient way my request was handled and actioned made my experience really good. After several years of using FairFx services and being very happy with all aspects I found it apposite to close my account( I no longer intend to travel abroad). Sbongakonke Zondo handled my request and gave me an easy to follow checklist to close my account. The understanding and professionalism they showed was excellent. My business was done speedily and an email arrived to check that all had gone to plan. I was only a 'smallfry ' client but I got 5 star treatment.

Good communications, friendly, accurate and trustworthy, a great FX partner,

Very responsive in communication and solution-oriented team of EqualsMoney helped our company to facilitate the business.

Extremely efficient and helpful

Generally the portal is user friendly. The representatives are kind, patient competent and willing to serve customers efficiently and deliver in time. I am happy to recommend others to Equals James Bogere Finance Director VERTIC