Company Details

This company is a joke. Placed order on 29th of April for a premium nominated day delivery on 5th of May but item didn't get delivered so called their customer service (You will be lucky if can get anyone on phone before multiple attempts), who had no idea about this delivery failue. Finally someone called from their office to apologise for the delay blaming their supplier as items were not even dispatched but they don't bother telling customer about it. As surely, customer will call to check for delivery and then they can share the news. Why bother respecting customer's time and anyway the motto of this company is we give a damn about customers. Anyways, I was promised that delivery will now happen on the 8th of May via AM delivery option i.e. delivery before 12pm.I hired a handyman for this job to start after 12pm as was hoping to get the delivery before 12pm. However, when the parcel didn't arrive till 1pm, I made a call to their customer dis-service department (Name more applicable for this company's staff). This time excuse was the delivery company, who damaged one of the acrylic. More apologies and another promise to get the delivery before 12pm on 13th of May. After wasting so much time waiting for this delivery i didn't had desire to continue with them but gave one more chance. Again, I hired handyman to start at 1pm but to my biggest shock they failed to deliver it on the third attempt. They were shut on Saturday and don't have any out of office hours number so had to wait till Monday to take my steam out and ask for the refund. On Monday their courier showed up on my door and was politely asked to return item back. Good luck dealing with this unprofessional and unreliable company.

We have worked with Cut Plasticks for a long time now. They have always been reliable and are able to produce tricky orders with ease. We have had to edit orders a couple of times and their staff have always been wonderful, understanding and capable of making changes to our orders without any problems. Their website is also a very helpful tool to order the products they sell, with all the features you need to order your cut plastics in any shape and size.