Bridgford House, SK9 7JP, Alderley Edge, GB
Staff are always so helpful, and quick to help. Usually the issue is resolved within a few hours of logging the ticket. Great compnay!
Great service from Michael Fenton Plus a follow up call on the monday to make sure all was ok.
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Absolutely horrid company, in fact the worst I've ever dealt with in any field. I can write a novel about Chess ICT, but I implore you to do a little research on them before joining.
It has been our incredibly luck, that we were put through to Alvin Kadi from ChessICT. We recently made the decision to change from a land line to a wireless connection, as our copper line is being phased out. On contacting Chess and discussing our requirement. He has been incredibly from the initial enquiry, with his response and helpfulness. We have been really impressed with the exceptional service he has provided. To say we are not up to date with the new system, is mild. Alvin has helped us to understand the new system with patience and providing the answers to our queries. His professionalism with his friendly manner and going the extra mile has made this change easy. Thank you Alvin, we will be recommending ChessICT
Within an hour of having placed the ticket asking about Defender on a new notebook I received a phone call from Michael Fenton who very quickly helped me resolve the issue and at the same time sorted another question regarding administration rights. So very happy with the outcome
Perfect and seamless process, Klaudia managed the entire process and took the time to explain everything to me in depth before finalising. We had nothing to worry about or manage by ourselves as everything was handled on our behalf. Fabulous service.
Michael Fenton was very friendly and knowledgeable. He was able to sort out all the issues in a timely manner.
ticket responded to within 10 minutes. excellent service!
I recently had an issue with my laptop not printing, and the support i received from Michael Fenton from Chess was exceptional. Michael was incredibly knowledgeable and patient, guiding me through each step to resolve the problem. They ensured everything was working perfectly before finishing. I couldn't be happier with the service and highly recommend them for any tech issues.
Outstanding service even though I was closing my business account. As is usual, there were problems with the new provider, and Kerry ensured there was no disruption to the service on which I rely, until the transfer was complete. Almost regret moving now, but excellent service until the very end.
Michael helped me with getting an app installed on my laptop.
Hannah was both friendly and helpful. She quickly took on board my concerns and resolved my issue without delay even staying on the line to ensure the information I required was delivered safely.
Quick, workable response
Michael F picked up my ticket for several issues - was dealt with very promptly and sorted in more or less one call within 2 hours - excellent service and explained what he was doing throughout. thanks :)
Michael Fenton assisted me all through the way, He handled the errors with finesse. I like his contagious enthusiasm whilst solving the issue.
NASA Martin Cosgrove has today installed our new cloud voice system. Martin was professional, knowledgeable, provided clear instructions and tips with the handover training. All installation completed smoothly, and Martin is a great credit to his company.
Renewed our Chess Broadband and telephone contract very efficiently thanks to excellent advice from Kerryann Farmer-Tomblin. All options were explained and Kerry helped me choose the most appropriate (and low cost!) option for my needs. Very professional service!
Following previous reviews, things have escalated to the point that a Cheryl Galbraith is now refusing to even investigate my complaint and concerns. I have requested that I am contacted by someone in authority but this has also been refused. I can not stress how appalling this company is and would strongly recommend that anyone thinking of taking their services to them, dont!!
Excellent service provided by Vienna and her team on switching the provider service for our company mobiles. All completed quickly, on time and with no breaks in service at all on the switchover day.
