Company Details

I purchased the 2 switch outlet and the gold switch is metal but you have to screw it into a plastic piece that is very cheaply made. The switch was turned on 3 times and the plastic piece snapped so now is unusable. The switch and cover plate is beautiful so I am disappointed that I have to replace. Buster+ Punch kindly reached out immediately and sent us all the replacement pieces needed to repair the broken switch. Wonderful customer service, and great communication on why they use the parts they do.

The color of the product is not as shown in the picture; it appears blacker than expected. However, the overall quality and design are excellent. The team has been incredibly helpful in addressing my concerns, and I've decided to keep the switch as it's a great product overall. I think the color might not be the bronze or antique bronze we had hoped for, especially for the Australian market.

The prettiest lamp I have ever seen

The product has a stunning design and was easy to assemble. Although there were minor scratches on the interior, the exceptional customer service quickly addressed my concerns. Truly impressed with their support!

The light switches are just what I wanted, look great

I am so impressed with how Melanie from customer service went above and beyond to make me happy—and she succeeded! As you can read below, I initially had issues with the company's delivery process. However, Melanie stepped in and resolved everything. She kept me updated every step of the way and ensured the problem was completely solved. Her attitude and dedication really stood out. Thank you, Melanie I made a purchase on Black Friday, trusting the delivery time of 4-5 days written on the website. Unfortunately, the experience has been nothing but frustrating: Order Confirmation Issues: After placing my order and paying via credit card, I didn’t receive an order confirmation. I contacted customer service, who claimed no payment was received. Only after I sent the payment reference number did they acknowledge it. Delivery Delays: Despite the promised 4-5 day delivery time, my order still hasn’t arrived. I contacted customer service multiple times, explaining that the items bought are for our holiday home and I am flying out this weekend. So far, I’ve received no helpful response—only false promises to “do their best.” Lack of Transparency: I suspect the company knew they couldn’t fulfill orders on time due to the Black Friday rush. Instead of being honest, they gave misleading information, which is unacceptable. This has been a deeply disappointing experience, especially as I trusted the company to deliver on time.

Great sale price, fast delivery and everything well packaged. Been buying B+P for years and product quality is getting better and better.

Bought jewellery in your sale, looks really nice. The delivery person didn’t do well.. it went to the wrong road and different number house.. luckily I was able to collect from said address as only a road away

Thrilled with my new light bulb beautiful and interesting too, also an excellent customer service department who promptly dealt with a slight issue. Thankyou

Very innovative product, professional support from customer service, great delivery, 5 star all the way through.

Great stuff, just silly experience. Thanks

Love the Brand! Always very helpful customer support. Thanks

Quality products, great customer service

We received thumbturn locks which were manufactured incorrectly. We contacted the sales support department and received new thumturn locks.

We have custom switches and sockets. All well packed. Customer service is very good, easy to reach. Items fulfill our expectations.

I bought 3 switches and one outlet few months ago. 2 switches broke, I reordered new ones, another one broke the same day! Bad quality !

Great products, excellent customer service! Very satisfied! :)

After ordering the wrong item and having to return it due to no exchange being available at that time, I was kindly contacted by a member of the Buster & Punch team to see how they could help to fix my issue for me after they learnt I was disappointed with my recent customer experience. I've purchased from B&P twice before, with no issues, so it really was appreciated that they not only took the time to reach out but to also go above and beyond to resolve the problem as quickly as possible for me when it was originally my error. Personal touches like this made me feel like a valued customer. Thank you so much :)

Once again not only amazing service but also beautiful items. I have used Buster + Punch throughout a property renovation, the lighting and switches/sockets are up there with the best for quality and design. The packaging is another nice touch. It’s a pleasure to open every box. I recently purchased some gifts and candles and loved them all. We are moving to a new property next year and will be using Buster + Punch throughout the project. I have my eye on some furniture too!

After receiving the incorrect products, Elle and the customer service team were outstanding. Thanks for sorting and resolving so quickly.