Company Details

The unit I purchased with BenQ was the TK-800. It did not have the correct version of software on it, thus the 3D did not work. So I had to return it to received another unit with the newer version of software. It arrived and it also did not have the new version of the software on it either. So I had to send it back a second time and they updated it and now it works beautifully. So besides the mix up on the software version, the end result was what we were hoping to achieve. I don't know why the original order or the updated order was not equipped with the correct software. I would think that would be a no brainer, but I am pleased with the end result.

Best customer service ever! 30 day return window on my new purchase included a free return shipping label via email after a very short call to BenQ Direct. I'm super impressed!

Great light, works very well at my desk top computer set up. Light is adjustable with a sturdy base, Light quality is also adjustable. I wish I had this light years ago. Shipping was fast. I very pleased with my purchase.

Found a great deal on refurbished projector. Everything worked well but had questions to support that never got answered. :(

The BenQ buying experience is remarkable. The sales staff, technicians are experts and walk you thru anything you need, answer any questions you have.

I have had the BenQ MH530FHD for about 2 weeks now and so far I love it. Their customer service is great and very informative. The PJ is bright and the color is very vibrant. It was easy to set up and I was enjoying my sports in no time. I would definitley recommend this PJ not only for it's picture but it's price. I love getting a quality product for the right price. I am very happy with it. Tom.

Thought I was getting a great deal, 40% off the refurbished monitors. I tried to order twice and both times my order was processing for a day, then it was cancelled. Both times I had to wait 3 days for a refund. No one ever reached out or said why I couldn't order a monitor.

Quick shipping, and quality/price exceeded my expectation .

Very happy with the service. Shipped right away once the order was placed.

I called a few times to get questions answered and never got in touch with someone immediately, always had to leave a message and wait a few hours or a day. And then I was given incorrect information on the phone, which lead me to purchase a product that was lacking what I needed. And it is frustrating that they don't offer phone guidance for calibration. Other companies with similar products do, and are actually less pricey, which is why I switched over...much happier.

Great company, great quality products. I ordered my screen, and it works perfectly. I bought a refurb from them, and the screen looks just like new, and is working without issue. It surpasses all of my expectations, and I wish that they had been on my radar before, instead of the consumer, big box brands that try to create artificial value instead of just giving you a solid, honest product that ticks all the boxes. I couldn't get a screen half this good, at any price, from the other brands.

Fast, as described, well-packaged

Product as described, good pricing, prompt shipping.

Quick and easy

Refurbished monitors came in as good as new condition. Packed extremely well. Speedy shipping. Monitors work great as expected. Would recommend to others.

Ordered a refurb projector. The projector was delivered quickly, was packaged with new packing material, and works great! Will definitely order directly through the BenQ site again.

I have interacted with different AV companies in the past and I must say that BenQ Direct's customer service is simply top notch. I had an issue with one of the company's high-end displays and BenQ Direct were sincerely concerned with accommodating me above all else. And they did a fantastic job at that...expeditious and courteous. Simply put, my experience with BenQ Direct was excellent!

Seemed like a great selection on the refurbished side of things. Placed order and then had to login 3 days later wondering when I’d get a shipping notification. My order was closed with no updates. An update would be something to consider if an order is unfulfillable

Extremely frustrated that I spend 6k on a board and stand and when it was delivered they literally left in the lobby of my building. I was out of the office and only woman were in my office. They had to spend hours waiting by it because no one could move it. Flat out unacceptable. I expected it delivered to my office and not waste hours of my staffs time.

Good monitor that met my needs, but the real excellence was the customer service and support provided by Sean. Would love to have a quality person like that on my company's sales support team.