441 S State Rd 7, 33068, Margate, US
Answering Service Care (ASC) Your calls and chats answered by real people! Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. Why Choose ASC? Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours. Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time. Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you. Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms. HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance. We Get It. Discover more benefits and tailored solutions for your business: Visit Our Website Now
We have had instances of not receiving priority phone calls from patients and/or commercial clients.
I really like how when I send emails, one person and sometimes two, email me right back with in 10 minutes to let me know that they received my request and have added or deleted an employee. They deliver excellent customer service!
I have been with Answering Service Care for the entire 15 years I have been in business. What a great choice to choose them to be my call center representation. The professionalism has been outstanding and if there are any issues, they are quick to resolve them. What a dynamite team.
We love Answering Service Care We have been using them for over 15 years and never had an issue. If we have any questions, they answer us as quickly as possible. They are open to suggestions and will do whatever they can to help us. In this world of quick changing employees, it is once to know we have someone we can count on
only complaint at this time is customers telling us they stay on hold for too long.
It is a reacquiring problem that our calls take an unacceptable time to answer. We have called on several occasions to verify and the complaint hold true. I have asked for a manager to call to rectify and I get no follow up.
We had been with Answering Care Service for 8-10 years. The service has always been consistent. The fees are fair. Our messages are received timely and when you call for help you get a friendly professional capable of answering our questions the first time. They have become a valuable extension to our offices in California and Colorado. We look forward to continued relationship with Answering Care Service.
These are all different issues that we have experienced: Some messages are sent with incomplete information. Our Customer's account number is not captured. The company name is misspelled making it harder to look them up if the Customer number is not provided. The full message is not provided and when we listen to the recording there is critical information mentioned that would have been helpful at the time the message was received. There isnt a mention of you being our answering service so our Customer thinks they are speaking with us. These issues are not occurring back to back but often enough to mention for quality assurance. If specific examples are needed, they can be found in our history. I will mention that when i have the time to report a specific example, I receive a response pretty quickly. The problem is I dont have the time to report each one.
I am getting a lot of complaints from my customers, and this is not the first time, I have been considering getting another service. Your company is not paying attention, please advise
I'm very satisfied with them. Easy to use, and it helps my workflow a lot. I would definitely recommend it to other companies as well.
I own a small plumbing company just east of LA. My business is my livelihood; and I trust the team at Answering Service Care with my business. Their teams truly care about my callers and about doing a great job for my company. I get compliments routinely on the "nice receptionist" I have at my office. They are so good it's almost transparent. I recommend Answering Service Care to anyone looking for a great impression for their business' calls.
