441 S State Rd 7, 33068, Margate, US
Answering Service Care (ASC) Your calls and chats answered by real people! Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor's offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices located in NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people, with many relationships lasting more than 20 years. ASC provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. Why Choose ASC? Never miss another call: Our around-the-clock service ensures that every call is answered, even during peak times or after hours. Handle web inquiries with 24/7 live chat: No matter when your customers visit your site, our live chat agents are there to assist them in real-time. Give a great first impression: Our trained professionals ensure that every interaction counts, capturing all vital information and messages for you. Web and Mobile App: Manage your communications effortlessly using our intuitive web and mobile platforms. HIPAA Compliant Secure Messaging: We prioritize security, ensuring all communications and data are handled with the utmost care and compliance. We Get It. Discover more benefits and tailored solutions for your business: Visit Our Website Now
We have been using ASC for almost two year now. They have a wonderful staff that is always helpful. Our phones are answered and messages are sent to us with the person's name, call back number, and the person's message. I would definitely recommend them if you need help answering your business phone. We mostly use them for after-hours and weekends. I will say some agents are better than others, but that's normal.
Confident that our customer's messages are sent to the correct place when we are not in the office and are always sent according to our instructions.
there do a fantastic job scheduling my patients for so I don't have to rely on in house staff who can then be doing other things
This is the great service I ever had. Thess people are nice and my clients have always a positive experience with them.
Good service thus far. We've used for a few years. No complaints.
Best answering service, this company is the best
fast, responsive, helpful
Great experience. They keep those messages coming.
We are constantly having issue with not getting calls, not calling the proper phone number to dispatcher and not following protocols.
I feel the people who answer the phone need to be professional sounding and speak clearly. Sound and act as if they love what they are doing and this is not just a "job"
Answer the phone more promptly. Out clients complain about being on hold for long periods if time.
Quality messages from clients speaking in Spanish and English. Easy to communicate w/ and update ASC
In my opinion We Care Answering Service staff is very helpful and understanding. Their were times that I had to resend information to them that was corrected. They responded accepted the corrections without hesitation. They were prompt with the outcome.
DO NOT WASTE YOUR TIME AND MONEY. THERE IS NO TRANSPARECY AT ALL AND THE SYSTEM THAT THEY USE IS NOT TRANSPARENT. BILLING IS NOT CORRECT AND THE CUSTOMER IS FORCED TO TRUST THAT THEY ARE NOT BILLING YOU FOR ROBO CALLS OR SLOW LONG WINDED AGENTS THAT TAKE THERE TIME ( AT A NOT TO CHEAP RATE) HANDLING YOUR CALLS. NO OPTION TO LISTEN TO YOUR MESAGES ( TO CONFIRM THE CALL) SALES DOES A HORRIBLE JOB OF EDUCATING THE CUSTOMER AND AS A RESULT THEY ARE NOT TO KEEN ON FOLLOW UP AFTER THEY DUPE YOU INTO AN AGREEMENT THAT HAS A LOT OF LOOP HOLES FOR THEM TO BILL AS THEY PLEASE AND VERY LITTLE ACCOUNTABILITY FOR WHAT IS SAID AND OR PROMISED.
Great customer service! My consultant addressed all our needs from beginning to end, with great follow-up and ensured we had all the information we needed for start-up and answered all questions quickly.
You are an answering service, However you don't answer the phone. It goes to a machine and then when they pick up the call they are half asleep or just uninterested in speaking with our Clients. I am looking into maybe better services for my answering needs. I'm not sure how I feel about what I hear.
Great company, good service, and nice people.
Considerate and knowledgeable employees
service was over the top
Very efficient and timely reporting of messages. Extremely helpful to have messages both texted and emailed simultaneously.
