Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, GB
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Only order on line great product, but can't place phone orders as know one answers
Have ordered 6 various kits from these guys now...and have always been delivered on time and in full. Tech help is good on the phone too....yeah can't fault them! 😁
Delivered quickly and the kit looked well manufactured. However the customer service was non existent when I had a technical question to ask that wasnt covered in the instructions or online. No one answered the phone at all for nearly half an hour of trying and when they did it sounded like a 12 year old who told me to expect a call back which never came. I decided to send the kit back to them because receiving good service is important to me and after hearing all the horror stories about the reliability of underfloor heating I had no confidence that this company would be on hand to sort out any potential issues in the future. They did pick up the delivery free of charge however and I appreciated that.
Always a good and excellent service, merry Xmas, Tony
Excellent service and price. Warmup underfloor heating thermostat delivered day after ordering.Thank you for your prompt service.
Had really good service from Ambient; helpful with a technical query and even though I messed up my order (twice!) the return & refund was swift and painless - highly recommend them
as the title says I needed some items quickly they were delivered next day and the product's are first class
Issue with product and cannot get through to the company by phone. Always no answer and tried for a whole week. Still no response 3 weeks later..
I have tried to contact ambient underfloor heating phoned emailed Left messages to no avail Have they gone bust. You can still place orders and pay but will you get your order Richard
Excellent price and delivered in good time. Thanks
I needed a new thermostat for my underfloor heating, ordered one from Ambient midday and it arrived before 10am the next day......top service 👍
Fast efficient delivery of the part I needed. What else to say? Thanks Ambient.
cracking service landed when they said and the product works very well.Cheers.Mick.
Excellent service, arrived on time, well packaged and works perfectly. What more can I say… very happy.
Simple ordering system, products despatch as described and arrived well packaged, in good condition.
Speedy dispatch of order and excellent customer service, no complaints at all would not hesitate to use again and recommend to others thank you.
Ordered underfloor heating kit lunchtime and received next day brilliant!
Lots Of Underfloor Heating Options At Reasonable Prices. I Phoned Up On A Technical Issue And About A Return I May Need To Make And,On Both Occasions The Staff Were Very Helpful. Thankyou.
We have used you for a number of years with no complaints but we have recently made two orders but have received no emails or paperwork despite receiving the goods. It would be useful going forward to understand why this is? I have tried calling on a number of occasions but no answer. I have emailed, sent Facebook messages and this is my last resort. I am sure you are very busy but so am I and most frustrating not being able to resolve this quickly.
Fast delivery, great product. I do use it regularly
