Unit 16, Carnival Park, Carnival Close, SS14 3WN, Basildon, GB
Ambient Underfloor Heating is a family-run business that started in 2002 supplying underfloor heating to homes across the UK online. Since then, the business has increased to over 50 employees, operating from a 23,000 sq ft of warehouse space. Despite this growth, Ambient continues to uphold the family values to which the business was built and continues to operate through the same websites just as it did in 2002.
Have been dealing with ambient for 20 years it’s been a pleasure dealing with them and watching them grow and continually improving their service Unfortunately the company has been bought out I had the displeasure of talking to one of their customer service team They were rude and unhelpful and I will never deal with them Keep away !!!!
Good overall selection of all heating products. Easy purchase, delivered within expectations, highly recommended.
Good service
I have been using Ambient since 2010 and ordered dozens of times, and always founbd their prices, support and service to be exceptional. Ambient is always the first place I look for all my UFH needs.
Website is pretty easy to use and I found what I wanted to be able to do all my underfloor heating without using a screed. There was some confusion from the wood floor fitter about using a herringbone finish but Mervyn at Ambient went through it with me (very patient!) and helped sort it out. Excellent service and products, my underfloor heating is awesome.
Excellent service with early next day delivery too. Had one query which was dealt with quickly & received additional underfloor equipment before 10 the following day.
After researching underfloor heating controls as we need to be able to remotely control we bought the units and the parts arrived on time.
paid for saturday delivery, got it on tuesday. not very professional avoid if you want to receive your items on time
Goods arrived next day, as promised (and paid for!)
Exactly what I needed, delivered so quickly that someone must have been working on a Sunday. My customer think that I’m so organised!
Excellent service and prices.
When the thermostat arrived I installed it,and hit a snag whilst programming it. This was rectified by Ambients technical department and we were up and running. I am happy with the look of the stat and the company as a whole and would use them again no problem.
Always helpful and a quality service
Excellent service, fast delivery
Great website, products and competitive pricing. And excellent trusted delivery service, to site, next day. Use these guys !
very quick delivery and very good price
Used Ambient Underfloor Heating on a few occasions. Always a good experience. Would highly recommend.
Customer service for replacing a defective item was excellent
All good, next day delivery 👌
I ordered a product which turned out to be faulty and I had to return it. While I was initially impressed with the speedy delivery and service I have been left completely unimpressed when I have exchanged my item. My faulty item was collected on 29th Sept and I'm due to have the replacement redelivered today (18th Oct). I've needed to rebook the electrician and have not been kept in the loop regarding a replacement. When I asked about how long it would take I was told "up to 14 working days, it says this on our website". I mainly do my shopping online and while I'm aware things do go wrong I've never experienced such a long wait for a replacement item. Having read other reviews I can see that others have had the same experience also.
