Company Details

This guest house is in a great location for london and surrounding area - Kew, Richmond etc. It is close to shops and railway. The service is friendly and relaxed. The rooms are a bit small / dated but good range of facilities and clean. Guest lounge is very good and breakfast is excellent

Basically all4rooms we were offered had a mixture of either/and/or pubes/urine/blood/faeces in/on the bed/shower/toilet/mattress/wall and pigeon mess on the windows..as well as tablets on the floor.but the best bit has to be when i opened the duvet cover and shown the guy how urine stained the duvet was, it was yellow and grey, his reply..'well that's why we put the duvet cover on to cover it up'...eh!cant argue with that can you... ! aviod this hotel This hotel is a health hazard its unclean, damp, smelly & inhabitable here enter at your own risk ! We did not stay it made feel really ill ? We had seen enough so we checked out, noticing on the way out discarded hypodermic needles in the corridors and hearing complaints from others about there being 'sh*t all up the sides' (the sides of what? i dread to think)...The pictures on the internet are false advertising which just misleads people !THERE WAS NO EVIDENCE OF ANY ATTEMPT TO CLEAN ANYTHING FOR AT LEAST 2 YEARS.

Never in my life have I stayed in such an appalling B and B as this one, and I have stayed in many , so have plenty of them to compare with this one! The decor and lighting was dark, cheerless and needed the lights on all the time, there being no light from the windows, which were stuck and , in the kitchen, barred. No fire escape regulations on display, nobody on the premises at all for security or advice. was disgusted at having to go halfway along the street for breakfast, so did not bother! The place smelled fusty, the kitchen needed a good clean, especially beside the cooker which had a knob missing. Not very safe! Rain poured through the bathroom roof, an ancient conservatory really, wash hand basin loose on wall, and no privacy at all as you could see right in if the curtains were not drawn beside the bed! The bed was clean but the duvet was just pulled over the rumpled sheets, not smoothed or tucked in.. The receptionist was unhelpful, did not show any interest, concern or friendliness at all. On handing back the keys I got a curt 'thanks' and the door shut in my face with no queries whether I had enjoyed my stay, which is the norm everywhere else. A health and safety officer would be appalled at some of the hazards to be found.

Toprooms was easy to use and a good site BUT I wanted a particular room at the Dunster Castle Hotel @ £150 per night got the booking conformation back @ £125 per night and thought to myself it must be a late season price (late October) No they accepted my booking and given me a different room than the one I wanted you can imagine my disappointment and the confusion it caused on arrival at the hotel I WOULD BOOK DIRECT WITH THE HOTEL ONLY USE TOPROOMS AS A GUIDE TO AVOID THE SAME DISAPPOINTMENT

this company to be recommend no problems whatsoever. was able to find what i wanted looking through each guest house.

2 dog-friendly hotel/guest houses I have used through your company have both been excellent value for money, very comfortable with very friendly hosts. Good breakfasts and evening meals too, again reasonably priced. When you are travelling alone a welcoming, relaxed atmosphere makes the holiday. I will be using your hotels again.

The rooms were poorly decorated and very poorly furnished there was no television in the rooms and when asked about them they were all broken (every room ?) andon one of the mornings no one turned up to make breakfast for the guests so we had to got out to a local cafe and get our own and pay for it.The whole experience was not good and that is being polite.I will have to think again next time who i book through.Thank you.Alan Cheshire.

My husband and I are very greatful for a wonderful welcome in this lovely hotel. Good value for money and exceptional service.

Can you please advise what booking and date this is for?

hotel awsome; food awsome;staff; awsome; room awsome; so in a word;AWSOME.

I had no difficulty using the site and the accommodation was exactly as described and the price was exactly what was displayed. The service was faultless with good communication to me about my choices. Thank you

The site was really easy to use - by tailoring the search to your exact requirements (number of guests, nights, available dates, location, price), all irrelevant information was removed, making it quick and easy to choose from what was remaining. Paying a deposit through the site was quick and trouble-free and confirmed that the reservation had been made.

very clean,freindly , very good food

I used an hotel that was suggested via an e.mail by top rooms. I found their reviews interesting and informative . The whole booking process was quick easy and efficient.the stay was lovely and lived up to expectations.

Nice room, friendly staff but it sounded like Niagara Falls when people in the room above flushed the loo. There were also some dipsticks outside who liked to rev their engine at 2am in the morning.

i logged on said what i wanted and got it with the minimum of bother my rating 10/10

GREAT PLACE TO STAY, POLITE AND HELPFUL STAFF, LOVELY ROOM WITH TEAS/COFFEES ETC., TOILETRIES IN THE BATHROOM. MARVELLOUS BREAKFAST, REALLY SET US UP FOR THE DAY. WOLD DEFINITELY RECOMMEND TO OTHERS.

Not a very good recommendation but as it was only one night we were able to put up with it. Room was pathetic, supposed to be a family room but so tiny you could'nt swing a cat in it. No towels or toothglasses in bathroom. Beds and bedding very dingy and overall a very depressing 'hotel'. Breakfast was o.k.

Quick & Easy, no probs.

Not to far from the Dog track,the owners were very plesant and helpfull. The room was clean and comfortable,and the breakfast was nice and hot.