Company Details

I have ordered a variety of items periodically from Raw Food World over the last several years. Their products are top quality, well packaged and have always arrived timely. I am adding my review here right now because I'm so disgusted with the person who was complaining that the D. E. He ordered was supposedly expired and so he'd never order anything from them again! Really!! Come on people, let's use some common sense! Diatomatious Earth is basically 1,000 year old "healthful dirt". It has zero life energy left in it to spoil or "go bad". Its diatom shell flour. Yet this guy is all upset about an expiration date?? Unfortunately, all products sold to the public now days are required to have one, or at least a "Sell by" date. Not all products sell out quickly. D.E. is popular, but sold competively in many places and Raw Food World most likely was simply a bit over-stocked. To give such a negative review over a non-food product is ridiculous. It damages the reputation of a company that I have interacted with and have great respect for. Please do not let that review scare you away from trying Raw Food World's stellar products. I'm sure you will be as pleased with them as I have always been.

I purchased Diatomaceous Earth from the Raw Food World and it was expired when I received it. I called and emailed several times, but I received no response for about 2 months. When I FINALLY did receive an email response, they said they would not do anything about it. When I said I wanted to communicate with Matt directly in order to let him know that I would no longer be making purchases from his website if he didn't make this right, they refused to pass my concern on to him. As a result, I no longer shop on his website due to receiving expired merchandise and poor customer service. Very disappointing!!! = (

Wonderful customer service, excellent products; the purest and best I’ve ever had. Also, completely up and up and honest- Matt found out that one supplier wasn’t up to his standards, and he refunded EVERYONE that purchased said product with a full and detailed email of explanation. Seriously one of the very best, one of the few I truly trust-having suffered from an illness that requires constant vigilance.

Scam artists taking advantage of sick people who are trying trying to heal themselves woth healthy foods and supplements. Looks like there is a new pitch and "pity me" story from Matt the snake Monarch. Avoid at all costs.

So far, good customer service (response, shipping, credit) & quality of products. I think once in the past, I had a slow response about a product, but no issue with getting credit. Sorry to hear about those who had a negative experience on the retreat. I would like to go to see for myself, though. I think Mr. Monarch should respond to criticisms/reviews. At the same time, I understand some people & companies seek to destroy the public's access to organic, healthy foods. They'd prefer us to eat contaminated, processed foods that make us sick, so that Big Pharma & the medical establishment can make huge profits.

Somewhat disappointed, I have been a RAWFOOD Matt monarch fan for a few years now, was so excited to order from the store, but it seems the last couple of orders have been messed up, I always spend an arm and leg on shipping and never receive my packages on time. Last order I bought was on cyber Monday, and still have not received my package and it is December 8 !!! Twice my orders were out of something and I was still charged until I called to ask why I was charged but never received the product. But to wait this long and such high shipping will make me think twice about ordering again. So unhappy and wish I had my order. ☹️ How does this happen ...

I've order many many times over many years and have had only one bad experience which the company did make right. I've found all products I have ordered to be good with the exception of 1 or 2 which can happen from time to time. I do recommend this company.

Me and my wife went to the raw food world retreat for Christmas and it was the worst experience we'very ever had at a retreat center. There was very little care for the guests. Matt Monarch has one of the biggest egos I've ever seen, only second to his partner Romeo who runs the sweat lodge and organizes the San pedro ceremony. Romeo was going around telling everyone they had parasites and even told the raw food chef she was a parasite! I highly recommend not going to this retreat center or buying anything from the raw food company. I know I won't and I wish we'do been warned before we made the mistake of going. Half of the guests including me and my wife left halfway into the retreat because we were so appalled by the treatment we recieved. If your looking for a good raw food experience check out the Ann Wilmore center in Puerto Rico or even the tree of life in arizona

RANCID NUTS - I'm a holistic physician and been a follower of Matt Monarch for many years. Recently I ordered two bags of organic nuts (Mac and Hazel nuts) , kept them in the refrigerator unopened, and three months later they were very rancid. Apparently customer service has changed recently at the Raw Food World, and the customer service person responding to my concern seemed disinterested that they can be selling an unhealthy product with rancid oils, and told me my product was over a month old so I'm basically out of luck. In each email as well as several Facebook messages to Matt Monarch I asked then to show my letter to Matt Monarch personally as a social media person is directing his sites for him. Eventually Matt seem to surface stating that it was him and that he would send me two bags of nuts to replace mine. The macadamia nuts were very rancid again and when I tried to correspond on Facebook I was unfriended and blocked. How you do one thing is how you do everything

In December of 2017 I ordered a case of one product. At that time, I could not reach any customer service people to help with questions I had about my first time order. I left a few messages and sent a couple emails and the company didn't respond. I gave them the benefit of doubt considering the holidays and all and went ahead placing the order. A month later the case finally came with the wrong product. It took several emails and phone calls to reach a person to speak to about their mistake. They told me they didn't have the product I ordered so they made an "on the spot" call to substitute the product I ordered for another. I said that was unacceptable and I didn't want the product they sent me. They said I could wait for the product I wanted to come in and they would exchange. They said they hoped the product might be in stock in about 6-8 weeks. I said that was unacceptable. They had $80.00 of my money for a product their website store said was in stock and now they want me to wait up to 8 weeks and hope the product comes in for stock. I said I wanted to return the case I had in error for a refund. During the one time I spoke to this one human being he said they would email me a return shipping label and once the product was received they would issue my refund. It took them an entire month to get me a proper return label for Fedex....many emails and phone calls unanaswered during the time I waited for a proper label. Finally upon returning the product and seeing via my tracking number they received the product on March 2, it took me a dozen more more pone calls and emails to ask why I had not been issued my refund as of March 12, ten days later. They do not answer phone calls or emails. They do not fill orders properly. They decide on their own what substitutes to mail you. They do not communicate at all like a normal business company and their lack of responses leaves me feeling like someone has a garage full of grocery items they thought would be "so cool" to sell on line but maybe the reality of responsibility was just not so appealing to these people. Very frustrating and difficult company to deal with - not AT ALL worth the trouble.

Placed an order for $177 & received NO order confirmation email. Called & left messages during business hours, NO calls back. Four days later I notice that my card was charged, but still no email or calls back from numerous attempts via both email & phone. Finally, 18 days later, I get an order confirmation email, but with an old address they had in their records & not the one entered when placing the order. Immediately sent a reply email (& called leaving message) correcting the address, still no reply. 24 days later, still nothing. Will be contacting my card issuer to get a refund. After checking here at Yelp!, BBB and other web resources, it appears RFW has had issues going back since before 2011. AVOID THIS COMPANY.

Placed an order on December 30th for a pack of 48 b12 patches for my newly vegan family to try. Received an entirely different product than what they advertised online. First I emailed them about the error and innocently asked them to advise next steps to rectify the mistake. Someone named Chase responded saying that I was the one who was mistaken. I sent them a screenshot of the product page and never received a response. I called the next day and explained the situation to someone claiming to be Daniel. First he hung up on me. I called back. He then began insulting me, telling me that I lacked common sense. I demanded to speak to a manager and he said he is the manager and he would not let me talk to anyone else because I am a waste of time. He then hung up on me again. That same day they pulled down the product page for the product. It seems like an awful lot of trouble for them to go through for a $60 product when I was just looking to do an exchange. Also very short sighted, since vegans need to take daily b12 supplements. I tried to explain to Daniel that I would be placing regular orders if we liked them but he was too busy insulting me to listen. I wish I researched the raw food world and matt monarch before ordering from them. They are scam artists. I should have seen the red flags..like charging $23 for shipping a 1lb box. They also promised a “gift” of a pack of 16 b12 patches with any order over $99, and they did not send it.

Ordered on September 23, 2017 and no patches, no letter, only status seen as ready to ship, BUT NO SHIPMENT. Also, since these are practically weightless, how much could it possibly cost to send them - surely not more than a couple of dollars....now it is November 7, no response, $162. plus dollars, seems this scenerio is far more common than it should be.

I WOULD SAY I WAS EXTREMELY HURT AND DISAPPOINTED WITH THIS COMPANY!!! I HAVE BEEN TRYING TO RECEIVE A PACKAGE I BOUGHT FROM THEM THE COMBO PK ONE FOR MY HAIR AND THE OTHER FOR MY JOINTS FOR I SUFFER WITH SYSTEMIC LUPUS FIBROMYALGIA AND ARTHRITIS ALONG WITH OTHER ISSUES 😒😐😑 SO LONG STORY SHORT I SPOKE TO SERVERAL PEOPLE AND EVERYONE MADE ME PROMISES TJAT IT WAS COMING AFTER HURRICANE IRMA SO SINCE THAT HAPPENED TO THE WHOLE STATE OF FLORIDA I WAS LIKE OKAY VOOL I'LL WAIT FOR U GUYS TO DELIVER IT TO ME BUT HOW ABOUT THE FOLLOWING WEEK WENT BY AND STILL NO PACKAGE SO I CALLED AGAIN SPOKE TO SPMEBODY ELSE AND HE TOLD ME THAT IT WAS DELIVERED TO ME ON THAT TUESDAY BUT STILL NO PACKAGE PLUS MAY I ADD THAT I WORK FROM HOME SO I AM HOME ALL THE TIME AND LIVE IN A BEAUTIFUL NEBIGHOOD OFF THE COASTAL IN BOCA RATON FL!!!!! SO I'M TRYING TO LET THEM KNOW I STILL HAVEN'T RECEIVED MY PACKAGE AND HE GOES TO TELL ME THAT HE WOULD CHECK IT OUT TO SEE WHAT IS GOING ON AND WHEN HE FINDS OUT WHAT HAS HAPPENED TO MY PACKAGE THAT HE WOULD INFORM ME & HOW ABOUT A WEEK WENT BY STILL NO ANSWER FROM ANYONE AT THAT ### I CALLED AND I CALLED AND I CALLED EVEN ALL TIMES OF DAY TRYING TO GET A HOLD ON THEM LEAVING SERVERAL MESSAGES AND NO 24 HR RETURN CALL SO BY THIS TIME I JUST WANT MY $$$$ BACK AND I EXPRESSED THAT!!!! SO I'M STILL CALLING THESE PEOPLE AND TO NO AVAIL NO ANSWER STILL!!!😖😤😤😤 UNTIL I CALLED THEM FROM THE HOSPITAL IN BOCA RATON YES THE HOSPITAL AND GUESS WHAT THEY ANSWERED BY THE SECOND RING I WAS SHOCKED RELIEVED AND ANGRY AT THE SAME TIME. SO I'M TALKING WITH THE GUY WHO SAID HIS NAME IS CHASE AND HE IS THE STORE MANAGER AND THAT THEIR US NOBODY OVER HIM FOR HE HAS THE LADT WORD SO WE WHERE GOING BACK AND FORTH ABOUT THE MISSING PACKAGE AND ALL HE SAID AND TOLD ME IS THAT IT WAS DELIVERED TO MY FRONT DOOR WITH NO SIGNATURE REQUIRED JUST TO LEAVE IT AT THE DOOR AND CHASE SAID THEY ARE NOT RESPONSIBLE FOR WHAT HAPPENS AFTER PACKAGE IS DELIVERED BUT I WAS TELLING HIM THAT NO ONE DELIVERED A PACKAGE TO ME ALSO SAYING TO HIM THAT U ALL TOOK MY $65 WITH NO PROBLEMS AND I PAID U FOR A PRODUCT AND NEVER GOT IT!!! SO CHASE REFUSED TO GIVE ME MY $$$ BACK RAISED HIS VOICE AND THEN STATED IT WAS DELIVERED TO THE ADDRESS U GAVE US SO WE OWE U NOTHING AXX HE ALSO TOLD ME THAT IT'S STATES THAT IN THE CONTRACT NO REFUNDS!🤤🤤🤤WTH U MEAN NO REFUNDS FOR PACKAGES NOT RECEIVED SAID CHASE THE MANAGER AND CEO OF THE RAW FOOD WORLD THAT IS POLICY AND UR NOT GETTING UR $$$$ BACK NOT THEIR PROBLEM SO FED EX,UPS AND THE RAW FOOD WORLD ARE NOT RESPONSIBLE IN MAKING SURE THAT I HAVE RECEIVED MY PACKAGE IN A TIMELY MANNER!! WTH!!!! WTDTA!!!! LIKE DAM U WOULD HAVE THOUGHT IT WAS COMING FROM CHINA!!!! DAM!!! TFU ON SO MANY LEVELS! OH AND I ALSO GOTTA ADD C.S ISN'T ABOUT NOTHING NO PEOPLE SKILLS AT ALL JUST PLAIN RUDE!!! FOR THE MANAGER/CEO OF RAW WORLD CHASE WHICH EAS THE NAME HE GAVE ME HOW ABOUT HE HUNG UP ON ME WHEN I WAS TALKING TO HIM AND EVERYTIME I CALLED BACK HE ANSWERED THE FIRST TWO TIMES BY THE THIRD CALL HE THEN REALIZED IT WAS ME THEN SENT ME STRAIGHT TO V.M ON THEIR MAGIC JACK LINE. I WISH I WOULD HAVE READ THAT REVIEW ON HOW THE RAW FOOD WORLD OPERATES WITH THEIR PAYING CUSTOMERS THANK GOD I DIDN'T BUY A LOT OF STUFF FROM THEM CAUSE IF I DID I WOULD HAVE BEEN SOOOOOO F***! Oh & CHASE THE STORE MANGER/CEO OF RAW FOOD WORLD I FEEL LIKE U LITERALLY POKE ME IN THE A** WITH NO VASELINE CAUSE U TOOK MY $$$$ AND ACTED AS IF U REALLY DIDN'T CARE ABOUT MY SITUATION WHICH WAS ME NEVER RECEIVING MY ORGANO DUAL PACKAGE $64.00 AND I HAD TO PAY FOR THE COST OF SHIPPING FOR THOSE PARTICULAR ITEMS!!! SMDH!!!! SEE THIS THE KIND OF STUFF THAT MAKE U NOT TRUST ANYONE OR ANYTHING ON LINE ESPECIALLY IF IT IS A NEW SMALL COMPANY!!! JUST DONT DO IT!!!😲😲😲 HELL THAT MEAN NO MORE INTERNET SHOPPING FOR ME FOR!!!😔😔😔JUST SAY NO!! & DON'T DO IT!!! DO NOT BUY ANYTHING FROM RAW FOOD WORLD!!!FOR THEY ARE LIARS AND CROOKS U NO WHAT THEY SAY IF U WILL LIE U WILL CHEAT AND IF U CHEAT U WILL STEAL AND IF U STEAL U WILL KILL!!! THEY STEALING OUR DOLLAR BILLS!!!! PLUS I'M DISABLED NO PRODUCT TO INCREASE MY HEALTH (MY HAIR & BONES) ALL MY $$$ GONE TO SOME PEOPLE WITH NO HEART OR BACKBONE!!! SMDH!!!🤐😐🤐

I made an order on sep 3, and have paid for it. I have not received the goods and I wrote an e-mail with the answer that they had to find the price for international shipping. I sent them my proof of payment and now they don't answer my e-mails anymore. I want to know, if I'll receive my goods or get my money back, but no answer at all.

I bought a (good) product from this company, once, and then began receiving about 5 emails a week. The advertising is so aggressive (ironically feels like a virus) I really will not buy from this company again, on principle. I asked them to take me off their list via email, and then began receiving hourly replies that customer service has received my email, not once, but hourly. Truly like a virus. When I called customer service I reached a nice normal human who pointed out I could effect the scenario myself by tweeking the email at the bottom to get fewer emails, or paste their address into my spam folder. Valid points, even if shifting responsibility. Nevertheless, as my phone internet doesn't have the feature available, I will just have to wait out the week of emails from them until it supposedly updates in a week. Not surprising, i guess, considering how much noise they send out, that it will take a week to withold the advertisements rolling, like an avalanche, into my space... Am sure the company means no harm. But in my experience, such a brazen advertising approach, even when with alkaline products, can become rather acidic...

Amazing products and services. I'm hooked!

The raw olives are great. They have an intense flavor compared to canned. They are slightly moist and fresh. It took a while for my order to process and ship.

I received a double order by mistake once and the customer service reps were excellent at correcting the error immediately. I also can't recall anything that I've ever ordered I didn't like. I think Matt does an great job sourcing out the best raw foods and health products for us. I feel safe when I order from him that the product won't be watered down or adulterated in some form. Keep up the fantastic work.

I have been buying Raw Food Worlds products for a while now. They are really good products at a great price and come really quickly to my door. I give them the highest praise of 5 stars! Suzan Baltozer, Boston. MA