Company Details

Right at Home is an excellent company to work for - the support offered has been second to none. I could not recommend them highly enough.

the care provided at Right at Home is excellent. Management genuinely care about the welfare of the clients and their employees

They make training enjoyable gave a welcome card and provide snacks and learnt new things like CPR medication etc Then ........ They totally change makes work stressful hard never finish on time due to work load and management are extremely hard to reach and if I leave they will take training money and travel back so I'm stuck

Right at Home Cardiff has consistently fallen short of expectations. Despite their premium charges, the service provided is subpar. The management appears to be absent, and the carers’ punctuality is lacking, often arriving late and leaving early. This lack of reliability extends to their communication, as I am not notified when carers enter through the back gate, raising concerns about accountability. Furthermore, the reduction in service hours, while still charging for full service, is unacceptable and misleading. Overall, the experience has been disappointing and does not justify the high costs. Poor company I’ve ever seen in my whole life, please don’t waste your money over right at home. Good luck everyone 🤞🏻

It has taken several months to write this review, due to the stress and mental fatigue that myself and my family went through. To be blunt, I wouldn't trust the particular franchise of Right at Home that we used to look after a stuffed animal! During the 11months at we employed our local franchise to look after our mother, who has several different types of dementia, we went through a meds overdose, letting mum run out of medication and not informing us, carers administrating meds incorrectly, the use of a supermarket carrier bag to collect a urine sample left in her toilet for over 12hrs. A black carrier bag used for the same purpose left in her toilet full of faeces and urine. When the sample was taken from the tesco bag, it obviously wasnt sterile or fresh when dropped to the doctors surgery the next day. Carers not turning up and the office not even knowing that they were not working, carers without adequate dementia training, they had no clue how to engage with mum or talk to her, food not being offered, carers who had been in the country a week and didn't know mums name! Lack of timetables to show who was attending on the given day. Up to 7 different carers within a 4 day period! Dealing with the Chichester owner was like dealing with a politician! Evasive and useless. She deflected any blame on to my mum or muself! I could go on and on! I would say to anyone using a care agency, do your research. Read all the reviews! Most of the 5* ones on here are from employees! I expect to see the generic response in reply to this, which proved that they really couldn't care less. Anyone can buy a franchise with zero experience and zero training!

I have been at Right at Home for close on 4 years and working with such professional and warm hearted people both at National Office and at Franchise Owner level is unparalleled. What a privilege to be part of the group.

I have been with Right at Home now for nearly 3 years. I can say without doubt, this is the best company I have worked for. The care and attention to detail is near perfection. The support from national office to the local branch is amazing. I can fully recommend the Right at Home brand

I work for right at home and can honestly say this is the place to be,and I look forward to seeing my clients and ,I feel listened to and also supported by management. They are very fair and honest and treat the staff with respect and always puts the staff first,this is a fantastic company work for and I am proud to be part of the team 😀

My work for the right at Home National Office involves travelling around the UK to support a variety of Franchise Owners. The company its self is structured perfectly to support growth both in business terms and for employees top to bottom. I have seen countless reasons why RatH have a 5 star employer status, such as annual conferences, monthly franchise communication calls, registered manager forums, advisory council meetings, peer support groups and more. The company has recently received the Princess Royal training award too. Personally, I have had a fantastic induction, my role is simplified with KPI's, my team have regular meetings, my line manager is always on hand to support. There's a Gold Standard progression plan which is continuously assessed too. All in all, this is a fantastic company with so many outstanding achievements and I can't speak highly enough of the people who are lucky enough to work here at National Office.

Great company, would highly recommend their services

I have no complaints about the care staff they are very professional and have looked after my wife very well over the last year. My problem is that the management have now decided they can no longer provide care for my wife and given just 18 days notice. I work full time so this limits the amount of time I can spend looking for a new care provider for my wife. I will never know the real reason for them giving notice but I suspect it’s due to poor management of staff rotas.

Avoid My first interview was cancelled i was then asked to attended a.interview the next day 3 days later the office telephone to inform me that I had been successful, they gave me a written contract and asked me to attend 4 days training i attended the first day then they informed.me the rest of the 3 days training.had been cancelled, we then had to wait another 2 weeks for training which novice trainers turn up.and would not show us proof of their qualifications, the training was in a cold ,dirty over crowded rented building they inform us about their mental, physical.problems and talked terribly about their children personal life mental.and physical problems, they took copies of all our personal documents.references ,driving paymentfor dbs ,,, half way through training the so called trainer from.this franchise company ask 3 people to.leave as their was no.job , We had to report the company as all.our documents ,bank details, references have been taken

I have worked for Right at Home for a number of months now and have nothing but praise. There is a supportive atmosphere, with a fantastic network of branches that offer help and advice. The national office team are always available to speak to and have a dedicated quality and compliance team to ensure each branch is delivering the highest quality of care. I have been most impressed by the lack of pressure - I have worked at other domiciliary care companies where it was all about making as much money as possible - at Right at Home the emphasis is on quality over quantity, never rushing visits, only hiring team members who you would be happy to have care for your own loved ones... it honestly is a breath of fresh air. They pay better than other companies, treat their staff better, and treat their clients better.

I think this is a fabulous company to work for .. staff friendly and can fit your lifestyle around clients.. a very rewarding job and worthwhile . Clients so happy with company and have been with them years . Wish I’d known about this company when my dad needed care

Right At Home are a fantastic company. They care so much for their clients and take great care in providing the very best support and empathy for all. They are a credit to the care giving community. I full recommend them.

Working at Right at Home has been an exceptional experience. As the Registered Manager for the Solihull Branch, I can confidently say that this company is a standout in the caregiving industry. Right at Home's unwavering commitment to its values, its dedication to both staff and clients, and its mission to make a positive impact in the community set it apart from the rest. From day one of my induction and throughout my time here, the level of support and appreciation for employees has been remarkable. I am genuinely grateful to be a part of this organization. If you're looking for a fulfilling and rewarding career in the caregiving industry, I wholeheartedly recommend Right at Home as the place to be.

I have worked for Right at Home Bromsgrove for just seven months , in that time I have received great support and advice from everyone I have met. The organisation is consistently striving to provide quality support to the clients. I have had a great experience so far and enjoy seeing the fantastic support being provided.

Being a part of this incredible network has been a phenomenal experience. When I was researching ways to get involved in the sector, the Right at Home network truly distinguished itself with its integrity and commitment to values. Over time, I have transformed into a strong supporter of the brand, finding inspiration in collaborating with numerous individuals who share similar values and perspectives.

Excellent support to all the offices. Always will to help, if one person does not know the answer they will always point you to someone who can help you. Nothing is ever to much trouble

Excellent employer with great benefits, with opportunity move to other offices if you relocate. Opportunity for career development and good training.