320 Industrial Drive, 60185, West Chicago, IL, US
In The Swim was founded in 1982 by a husband and wife team. Shipping chlorine from the back of their garage and taking orders on their front porch, they began to have a vision that this could be something big. As the quantities of their orders increased, so did the loyalty of their customers. Before long, In The Swim relocated to a larger facility and hired their first employees to answer the phone. As In The Swim’s customers grew in number, so did the product selection. The one constant factor of In The Swim’s growth has been maintaining the highest level of customer satisfaction through its dedication to quality products at the best possible prices and its commitment to the highest level of customer service.
This is the first time I ever wrote a company review. I felt "In the Swim" was worth the time. In May 2019 I bought a Pleatco filter for my above ground pool. Still in the Box in August, I decided I would replace the old filter when I recognized it was the wrong size. I called the company. They said it was my fault and their 60 day return policy had lapsed. Angry, I tried twice more and still turned-down. All I wanted was another filter, which they were happy to sell me - but no refund on the wrong size. This fall I shopped on AMAZON for all my pool needs where they take ANYTHING back with no questions asked. Sorry, "In the Swim" but you are "Out of Luck" with my (and others) business, because you would not take back a perfectly good, unlimited shelf-life product. Toooooo bad, SHOP AMAZON !!!
I bought a 27x27 round pool cover item co827.literally just put it on and notice it had a whole and was dry rotting above grommet. I contacted the company and they refused to replace it even though it is still under warranty. I should have went back to pool supplies plus the pool cove from there lasted 3 years .
Excellent website, great order experience, fast shipment
In the swim has everything I need for my pool. The prices are decent and they have all types of deals. I look here first when ordering pool chemicals and accessories.
Good quality products, excellent delivery, just wish their sales site was a little easier to use.
Reliable on-line store. I have had many good years of experiences with them.
I was looking a pool chemical supplier with lower pricing. I tried In the Swim and so far chemicals work and prices are good. I even got a discount coupon which is good for 6 months, not one of those coupons that force you to use in 2 weeks. I have ordered chlorine tablets, shock, stain preventer, cover and water bags and the quality is just as good as my local stores
DO NOT BUY WATER TUBES. They will not refund your money or replace them. I bought them a couple months before I closed my pool. When I took them out to fill them with water. 2 out of the 8 had holes in them. They did nothing to help remedy the situation. Too expensive to send back on my own dime. So, I will be buying them locally. Good by INTHE SWIM
I was a customer of In The Swim for approximately 13 years. As of today, I will not purchase another item from this company. In The Swim has the WORST customer service ever. When I received a partial order, I called to inquire about the item missing. I was told I would have the item in the next few days. A MONTH later, I still did not have the item. At this time, I purchased this product from another business because I needed to have chlorine tablets to keep my pool up and going. Seriously, it took 6 weeks to get the product, ridiculous! I find it interesting that they blame Fed Ex, but do not accept any accountability for their poor customer service. The multiple times I called and inquired about this product, I spoke with several individuals who were rude, impatient, and did not care about the customer. Do your self a favor, DO NOT DO BUSINESS with them.
It was easy shopping and products were delivered sooner than expected; and they followed up to have missing materials sent to me asap
Purchased closing kit and a cover,closing kit fine,craftsmanship on cover leaves a lot to be desired. Grommets were crimped shut and placement on edge of cover ,making it very successful fearing.
Ordered winterizing kit. In the Swim put the wrong zip code on box. I ordered on August 18 boxed arrived on Sept. 3. It took 3 calls to In the Swim, each girl had a different story, Finally, I talked to a girl in the know and she put a tracer on it with Fedex. Fedex was very knowledgeable but did nothing to speed it along. I will no longer order from In the Swim. I can't be guaranteed I will receive package in a timely fashion.
In the Swim is a reputable co and will have your products to you within 2-3 days. All products I have used for opening and closing my pool have been satisfactory. Shipping is free / there is a $10.00 handling fee which is pretty fair. In the 25 yrs I have dealt with them I have had no problems or situations.
Whenever I order anything from your site I always get it quickly and my order is always accurate.
Heavy duty easy to use and works great!!!
Excellent product, excellent service, polite, respectful, fast very fast shipping.
Good value, fast delivery
Had a small problem with a hose’s I bought and customer service rapidly resolved it
never had a problem, been a customer for many years!!
Great Products, timely delivery, fair prices
