Company Details

What can I say, it is all about Romy Cohen , my mother would follow her anywhere she went, a master in her trade, she calms my mother with her warm soothing attention, attends to her task with the skill of a magician, an act of utter competence and efficiency, and leaves my mother looking for the next appointment. Well done ..as always.

Appointments at Harley Street Hearing are always a very pleasant experience.

The great service I’ve come to expect now from Harley Street Hearing. Needed my ear wax cleaned out, rang at around 1:30 and was seen at 4. And as an existing customer it was all free. All done with a smile, thank you.

Easy to make appointment. At the appointment, Emer listened carefully and was totally professional. Ear wax was removed painlessly and advice given.

Harley Street Hearing had been recommended to be by an otologist consultant whose opinions I trust. Although on the day of my appointment the staff member I was due to see was was unwell, as I had travelled from outside London they found a way to ensure that my appointment was kept. Kudos to the people handling calls and emails. Absolutely delighted by the care they took with my hearing assessment. It was thorough, efficient, very clearly explained all the way through and there was no sense of being rushed. The practitioner listened carefully to my 'lived experience' which, as it turned out, tallied with the diagnosis I am likely to get. Kind, highly competent and professional, very happy to recommend.

I went to Harley Street Hearing after being disappointed with a High Street hearing aid retailer. The High Street store was unable to correctly address an issue I had with my existing hearing aids, which led me to purchasing hearing aids that did not work well. Harley Street Hearing succeeded where the retail provider failed first by fixing my existing hearing aids; two by doing comprehensive hearing screenings (including my ability to hear with background noise); and by offering me positive next steps to address my hearing loss. Very professional experience which included thorough assessments. I'm extremely happy with the care I received.

Brilliant service. Friendly staff. Miss Butterworth was a pro and made me feel very at ease when she was vacuuming my ears 👂

Very good service.

HSH always provides an excellent service and are very welcoming. What really helped this time was being able to make changes to my Phonak HA's remotely by simply making a call on on my mobile then Matthew used the app to connect and make changes to my program! Superb!!

Brilliant service and well explained, fast and super professional

Friendly, professional service from Simone with good action taken to address issues with my device. Temporary like for like replacement device available for loan.

Appointment on time, procedure explained, very nice experience

I feel so much better after having my ear wax removed! Nelani Siva-Pieterse was very attentive and has done a very good job of giving me my hearing back. Plus she was very nice!

The service is top notch.

Booking an appointment is the easy part. The process of moulding the plugs accordingly to ear shape is very easy and fast. Then you wait 2 o more weeks to arrive. If delivered the post charge is double the cost of 1st class. When I received the pair one plug broke (before even using it) as the silicone was minimal, this fortunately didn't affect the ear plugs use. I contacted the clinic, but zero reply. Surfing in internet there are a variety of choices, and some have a next day delivery so I would suggest looking around before committing to buy. Because they are quite expensive, you buy a product and a service also.

Great attention to personal needs and ongoing care and servicing. Of course, you have to pay a premium for this kind of service.

Always a pleasant experience visiting Harley St Hearing. Very efficient and helpful people.

Romy Cohen, my audiologist, was attentive, responsive, thorough and exuded competence and technical knowledge. She is also a most pleasant person. And, yes, my hearing improved after this checkup annual visit.

Matthew was very thorough and a full "MOT" on my hearing aids. He is also very charming and a great communicator

Excellent service as always