Company Details

Terrible internet speed only time customer service is on call is Monday to Friday only and only on 9am till 6pm, I was supposed to be on 300mbps but I will be lucky to get 30 at the moment for last few days I been getting only 5-10 need to leave because they cannot provide 300 mbps everyday as on Contract says...stay away my Tip to everyone...

I quickly found the answer to my problems

Can't even get through on phone and payment system is a joke

Had a problem with the Wi-Fi signal disconnecting itself, managed to get the issue sorted over live chat, very easy and efficient service.

The internet has been nothing but trouble since i got it. I have had to ring customer services and technical help on a few occasions and they try their best but it just does not get any better. The internet goes down very regular and i do all the things they have advised in the past and it doesn't work. Ironically it went down yet again just before i wrote this. I returned from holiday last Monday and so far i have had to reset my tv 4 times to reconnect and once the signal to my tv is gone , i cannot watch sky, netflix , amazon firestick as everything goes. I will be ringing to cancel tomorrow as they have had to many chances and i hope they don't want any cancellation fees as with all the times it has gone down they owe me money ! Decided to give them another chance and here i am on the 17/1/25 and still experiencing the same problems. It seems to be going down almost every day so i cannot even watch netflix etc without losing the connection.

Since having my system installed I have had nothing but trouble, every time the signal drops, I have to get in back in touch with the company to install new software or restart my router, this is not an easy task as they only have enough staff answering the phones and the wait time is a joke even if your number one in the queue.

Trying to cancel my contract with this company, emails sent no reply or response, phone number provided to cancel never answered.. I simply don't believe the time they say the are open them actually having please on the phones or on the chatbot.. 01282 214000 (local rate) Lines are open from 9am to 8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday. Calls to this number are charged at local rate. Chat: 9am-8pm Monday to Friday, 9am-6pm Saturday, 10:30-4:30 Sunday.

can’t stress this enough: do not get 6G. All those glowing reviews are clearly fake, likely paid for by a company that’s scamming people. I live in Nelson and suffered through 11 months of absolute hell with 6G. The speeds were consistently awful, Wi-Fi kept dropping out, and every time I contacted the tech team, they gave me the same useless advice to reset the settings, which did nothing. On top of that, you can’t even change your direct debit dates—what a joke. You will definitely regret signing up with them. It took me months of pleading to finally escape my contract and go back to a real provider. This company is beyond terrible—worst decision I’ve ever made. Their customer service? Practically non-existent, and when you do reach them, they act like they couldn't care less, especially in the mornings, maybe they just got out of bed. Avoid this disaster of a company at all costs.

Paying £26 per month for a service that is so awful. We have been upgraded to the 'mesh' system. But it is still having issues. Then, when you call these guys, they pretend they can't hear you on the phone after a while, and keep putting you on hold for 10 minutes each time. Plus, the foreign advisors who can't speak English or understand English leaves a lot to be desired. Will be cancelling my Direct Debit and going elsewhere.

Almost 12 months in so given it a fair go. When it's good it's good, however seems weekly outages(probably exaggerating) but seems it. At least 1 or 2 times a month. Very slow during peak times. Rarely meets download speed. Definitely will be going with another provider.

Good company internet concetion is good value for the money worth

Engineer Nathan B attended to fix connection. Very satisfied after six months

6g promised fast internet speed, high download speed. I am barely getting 1mb/ps on both of these. Used my mobile data hotspot by Three, and I was getting 5mb/ps which is 5x faster from a mobile broadband. Can barely do anything with these kind of speeds.

Really good and easy and quick to get in contact with when need to talk and friendly and quick response

Absolutely appalling service and equally terrible customer service. We’ve had an outage for days and are promised calls back which never happen. Really not sure why the ombudsman or regulator is not sorting this out as we’re all paying money for zero service.

Dreadful. Service intermittent and unreliable. Customer service don’t really care. Nothing ever changes after engineers come out.

Very good experience and customer service is very helpful

Been with them 6 months and I won't be signing back up, internet is good when it works but goes missing to much its breaks at least twice a month for large periods and always seems to be a weekend but I'm guessing am at work mostly during week so could break more this is first week of I've had since I been with 6 g and its broke again. Very poor service in my opinion.

I’ve just completed the coverage form on the website. They ask for more information than they really need such as name, telephone number and email address but I thought I would check coverage anyway. When I clicked submit an ‘Error’ message popped up so a complete waste of time.

Brilliant easy to talk to and very understanding