Company Details

I was pleased with the speed and efficiency I was able to order a product and receive the correct item.

SPEEDY DELIVERY, STRESS FREE ORDERING, GREAT PRICES

Bought a Draper Multi tool kit without shopping around as I had been a previous customer and been pleased with pricing. Checked afterwards to find that I could have bought the identical item considerably cheaper elsewhere - whether the service and delivery speed would have been as good is another question.

Good communication, with email at each stage of the transaction. Prompt delivery. Would recommend.

Goods arrived intact, on time and at a good price. What more can anybody expect? Astonishing levels of follow-up.

I wouldn't recommend ordering from this company based on my experience with them. I ordered a garden furniture set about a month ago that was showing as in stock on the website but I later received an email to say it was actually not in stock and that there would be a two-week wait. And when the furniture was finally delivered it was completely the wrong set. Customer services were very slow to respond to my email messages (you can't reach them via phone) and were pretty unhelpful when they did respond. They did not really explain why the wrong set had been delivered, other than to say the right set was not in stock so they'd decided to send me something else! After nearly two weeks and many repeated requests that they pick it up, they finally collected the wrong garden furniture set. However, a month on from my original order, I am nearly £250 the poorer and there's still no sign of the right set being delivered...

Bought a great set of woodworking tools to whittle away the hours carving stuff (mainly wood) I'm sure they have the equivalent in stonemasonry should I get enthused.

Ordered an HT Lead rRemoval Tool. 5 days later still no sign of it. Emailed toolbox in the vain hope of some action. (In the meantime I managed to find one somewhere else). Received an email telling me item would be in stock in a further 4 days. Informed Toolbox that I no longer needed item and required a refund. No response. 5 days later I received an email telling me my order was processing. Emailed them again to tell them not to send it as it was no longer needed. Each time I emailed I received an email stating "My team work flat out to respond to all enquiries as quickly as possible. If your enquiry is not answered within the next two hours you will be sent a status update email telling you where you are in the queue. You will continue to be updated every two hours (during working time) until your enquiry is dealt with. The vast majority of emails get replies in less than 8 working hours and I am always pushing to reduce this time as much as possible." I have received NOT ONE SINGLE RESPONSE from these CRETINS. I heartily recommend NOT USING THEIR SERVICES. THIS SHOULD BE IN BOLD AND 34 POINT TEXT - THEY. DO. NOT. DESERVE. ONE. STAR.

I went online to order 1 Wild Cat 1 Watt LED Focusing Torch 1x AAA - CAT102 £9.60 (I have pasted in this description from my online order confirmation). What was delivered was the 3xAAA battery version, which was much larger than I wanted (I'm trying to replace an existing Wild Cat 1 Watt LED Focusing Torch 1x AAA which no longer functions well, and which I purchased elsewhere online a long time ago). I e-mailed Customer Service to tell them of the mistake, but they stated that the order which they received was for the 3xAAA version, and that as far as they were concerned the correct item was despatched. I said that this was very odd, and that I wished to return the item, unopened, and to receive a refund. I followed the procedure of which they advised me by e-mail, and I duly posted this on 22 Aug, with proof of postage. As of 11 Sep it still has not been received by Toolbox, as told to me by Customer Service. All together, it has been a rather unsatisfactory experience.

price right, fine quality products, excellent service

Good choice of stuff. Need a place/facilities to look at and try things.

Arrived in good condition. Excellent service

Effortless purchase, great price, great product and prompt delivery, thank you toolbox,will definately use you again...er dont suppose you could offer to cut the hedge as well? .....please!

goods ordered, competitive price, excellent tracking, received as described promptly and when they said.

Excellent service and communication, plus the best price on line for this staple gun.

Iten just as described, prompt delivery and a good price.

Good product, timely delivery and price

GREAT SERVICE & GOOD PRICE

Every thin from ordering through dispatch and then the receipt of the goods was to the highest quality and service,

The best price and excellent service as usual.