3 Taft Court, 20850, Rockville, US
Established in 1945, Whitaker Brothers is a trusted supplier of data destruction solutions, paper handling & print finishing machines, and mailroom essentials. Their product range spans shredders, degaussers, disintegrators, paper folding machines, paper cutters & trimmers, and paper joggers, and cater to government agencies, military installations and commercial entities of all sizes. Based in the Washington, D.C. metro area, and veteran-owned, Whitaker Brothers offers competitive prices, excellent service from their tenured and knowledgeable staff, and advice from their experienced product experts that surpasses any of their competitors. They pride ourselves on their ability to provide steadfast customer support long after the initial sale.
First time ordering and the service was fabulous!
“EXCELLENT CUSTOMER SERVICE”– Kayla M. went above and beyond to rectify an order issue. She immediately addressed the problem and had it resolved within 24 hours. Thank you for your excellent and professional service! Would recommend Whitaker Brothers to anyone.
Customer service was prompt and helpful responding to my initial questions about the product. Order was placed online and was drop shipped by manufacturer very quickly. As delivered pricing was the best I could find anywhere.
The equipment arrived within 3 days of ordering. It was easy to install and use. We were up and running within 1 hour. Witaker followed up in advance of the delivery to let us know when it was coming. Great service and good equipment.
Fast response to my order.
The envelope opener we purchased is extremely fast - but so fast the envelopes don't stack properly and go flying in every direction. It would be nice if there were a way to slow it down a bit to keep this from happening. It does do an excellent job of opening the envelopes, however.
I love the videos that you have for all of the paper folders and it helped me choose what I needed. You were so prompt with shipping and the machine was packed so well and came in good order. Thank you
Placed the order; order confirmation indicated it would ship in 4-5 days. Called customer service and asked to have the ship date moved up. Was told that could not/would not happen. Received unit 2 days later. We are absolutely thrilled with the shredder!
June 19, 2018 Ordered 2 products on June 8. Received an email saying I would receive a tracking number when shipped. One product showed up, I did NOT receive a tracking number. I called on June 18 and emailed also about the other product. I did receive an email saying it was shipped today (June 18)....no tracking number yet.
received items faster than expected
Customer service was amazing, they called 20 minutes after placing the order to make sure I ordered the correct machine for my needs! I will be ordering any other office machines I need from them.
Lowest advertised price, quick shipping, excellent product performance!
Excellent machine.
Got the unit in a reasonable amount of time. Unit works great. Very satisfied.
The service was very prompt when inquiring about products and invoicing.
Excellent customer service. Was surprised on the call after my purchase to check if I made the right selection for my needs. Also found the website on their products to very informative and helpful in making my purchase decision.
Excellent customer service .wonderful shipping. Matching the sale goodies of other companies too.
Service was excellent and Layla Morrquin was awesome. She responded quickly to my order and kept me up to date on the progress of my order. I would definitely do business with Whitaker Bros. again
Just an excellent company. Good products, good service, and good price.
The smoothest transaction I believe I have ever experienced. And the follow up and communication was excellent from start to finish! A+
