Company Details

Aftersales customer service second to none Bathroom fittings were 10+ years old and the team put lots of effort into finding the correct spare part which the provided under warranty Steve

Fabulous after sales service. Our installation was 15 years old and they still found a spare part for it.

Bought two Velo showers and two Photon taps for a new build in 2019. So far the fitting between the flexible pipe, which the pipe screws on to and the chrome part of the shower head started leaking. Out of warranty so no FOC replacement. A thin line of araldite cured the problem, but it isn't good. Problem two is that the shower flow cartridge has started leaking when the shower is turned off. Again, four months out of warranty so will have to pay for replacement. Photon taps have become jerky in their movement so it is difficult to control the flow. I understand from Vado that this can be cured by taking the flow cartridge out and cleaning it. In comparison, I have an Ideal Standard tap of similar design, which is still working perfectly and is as smooth as the day it was installed. All the above leaves me feeling somewhat underwhelmed with the quality of products. Would I buy Vado again? Probably not despite their nice appearance. One learning point is that you should register your products ASAP. In the middle of a hectic self-build, I didn't and, therefore, have to pay for parts. Sadly, it would seem likely that you will need to make a claim.

I had an issue with a thermostatic shower valve that was over two years old and they replaced the faulty part without any issues. Everyone at Vado is extremely polite and professional and highly recommended.

Excellent and efficient service. My issue was dealt with in a very fast manner, and Matt was excellent with his fast and efficient responses.

After spending a considerable amount of money with Vado for our new bathroom, we are so disappointed with the shower unit that has been installed, a Booth & Co shower column. We chose this brand after they were recommended. What a mistake. Teh unit is extremely noisy and can be heard throughout our home. We have other (cheaper) showers and they do not make this type of noise. What has been the most disappointing part of the whole process is that we have been made to feel we are imagining this problem and that its "normal" for a unit such as this or its a plumbing issue of ours.. Although an engineer visited before Christmas we are still waiting for the problem to be resolved. To make matters worse the after sales support do not seem able to deal with feedback or resolve issues, making further delays. I can only express how disappointed i have been treated by them. In my opinion, these all singing all dancing brands are not worth the money.

Better from Vado. I recently had cause to complain about the customer service at Vado on their (lack of) response to performance issues with a Sensori shower we inherited when we bought our home recently. Although the actual temperature indicator on the shower unit is still not visible, I have reset the CPU by interrupting the electrical supply for a minute or two, and, more importantly, received a very helpful call from Triton, who are the engineering resource for Vado (why wasn’t I told this weeks ago?) I now feel confident in the product (it’s working satisfactorily) and that if it misbehaves again I’ll know who to call. If the temperature indicator was visible, I’d give 5 stars ⭐️ Much better Vado…

Now on my 2nd Vado shower and it's failed again. Don't have the strength to pay the call out charge and reckon I'll just find a plumber and replace it. Worst shower product I have ever known. I'd advise stay away and the shop said they where so reliable. NOT...

Vado Identity horrendous experience 😕 I have had 5 replacement units as they have broken over and over. As you are really stuck with the product due to the way it is plumbed in they have you by the short and curlies!!!! They offered no contribution to having the replacement refitted. I am now at the point that as I bought my first one in 2012 they are refusing to support, telling me I have to pay £530 ish plus VAT. Well the one I am replacing is no where near the warranty time and the person who wrote the amazing email said I have to "cheque" the pipes as it is probably them being blocked causing the problem. I would have expected after the horrendous experience I have had, changing multiple units, they would have at least offered me a reduction. SO SO disappointed and wish I had NEVER had them installed. I have 3 so will be talking nearly £2000 if they all go 😡

Absolutely the worst showers and customer service I have ever experienced. Shower comes on in the middle of the night multiple times (8), heat at 99 degrees! We are on our 7th replacement as Vado suggested it was a faulty item and then changed to issues with our boiler ( which is brand new) water pressure etc. 18 months of endless problems. Avoid at all costs.

I have had a Vado sensori now for 1.5 years and am about to receive my 3rd processor, the previous 2 have both failed and leaked from the actuator inside the valve. I have no faith in the 3rd one and when that fails I will be expecting Vado to pay to have my bathroom wall retiled when I change to another brand. I would not recommend this valve to anyone as it seems Vado have no idea why this keeps happening and are doing nothing to fix the problem. I will say that they are quick to send a replacement, however, I would rather the problem be resolved than send another valve that will fail again with no explanation.

This product is novel and attractive, and worked well until a guest directed the hand shower at the controller, at which point the unit locked up and could only be reset by turning off the power (not easy and probably risky when you are dripping wet). The issue was known to Vado, who in fairness, promptly despatched a new controller with a software modification. The modification has the option to work around the problem by delaying or inhibiting the response of the touch screen. The problem then is that a normal quick touch or indeed a prolonged touch doesn’t work. The user has to press the screen for a time between about half and one second! This is not easy and often results in an unreliable outcome. With the benefit of hindsight, I would not have bought the product, but it is now part of the fabric of the bathroom, so I am stuck with it. A lesson learned - do my research!

I had an issue with a Vado Notion in wall bath tap. I am in a Berkeley build of 10 years. I checked the paperwork and gave Vado a call. Both Mike and Matt were extremely helpful in shipping out a replacement product in time for my plumber to fit. Outstanding customer service rarely seen these days. Thank you.

I have had a number of Vado products installed over 7 years ago. Unfortunately, I have had a couple of tap failures. The service provided by the after sales team at Vado was second to none. Highly recommended!

I'll give them 5 star, best customer support I have come across in recent times, replaced a 5yr old electric shower CPU for no costs and when I was struggling to find a part p qualified plumber they even arranged for one for zero cost.

We bought our new house 4 years ago. It came fitted with Vado taps throughout. The tap in the main bathroom started to shed its chrome finish. When I contacted Vado they supplied a replacement tap free of charge. Thanks guys.

I recently purchased 2 Vado showers, 2 taps and a bath waste/filler for my ensuite and bathroom. I had to contact their Customer Services with a question/advice. My call was answered quickly even in covid times and the staff were in a word great. Very courteous, very professional and very helpful. And now everything looks great and works well. Thanks you Vado.

Hi have bought a lot of Vado products when we refurblished our house 3 years ago and one of the taps started to develop a failure of the Chrome. This continued to get worse which I was dissapointed with considering the price we paid. I contacted Vado and they sent out a replacement staright away which was excellent service. My issue is that this should not happen in the first place. Having said that all the shower heads and other Chrome fittings have been fine. So maybe a faulty product?

Do not buy these showers, they are pure rubbish. Look the part but that's it. Every customer we have installed one for regrets purchase and changes to Mira. You've been warned!!!

RUBBISH quality product & RUBBISH after sales service!! I was forced to pay £73.14 for a new type of valve to replace the existing unreliability valve they have stopped making 'because it was so poorly made.' Then discovered because of the faulty valve that the safety 'anti-Scalding button' was also dangerously faulty and they now want another £81.00 for just a new Knob??? This should have been covered by the Vado 12 year guarantee, but guess what? they don't now have records of my guarantee?? BE AWARE!! I will never purchase or recommend 'VADO' products ever again to anyone.