Unit 16 Carnival Park, SS14 3WN, Basildon, GB
The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers. At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems. Explore our product range Electric Underfloor Heating Water Underfloor Heating Insulation & Fixings Thermostats Adhesives & Levellers Energy Efficiency Bathrooms
Easy to order online with good tutorials to help decide on your order. Fast delivery!
Advisor really helpful and knowledgeable
Our project is rather urgent. Luckily we have received prompt, professional and excellent assistance from Gary Grant. Thank you and will order again soon for our next project.
Very quick , very factual answer. Problem solved immediately. I'm very happy about service.
Good price, communication and prompt delivery thanks
I have used the underfloor heating store in the past but this time I just needed some expert advice to allow me to price for the correct specifications for an upcoming job. The agent on the live chat was fast and accurate with their responses. Thank you very much
Quick delivery, good price can't fault
Brilliant technical support
Great service and very quick replies to queries
I had conflicting information from a Plumber, so I used the online chat facility to contact The Underfloor Heating Store, they responded very quickly and dealt with my enquiry without delay.
Great service
I haven't purchased yet but I've spoken to a couple of agents about technical questions and they've been really helpful
Michael on technical gave full and clear technical advice that I needed to pass onto my builder to rectify an issue. He had a great telephone manner and summarised our conversation over email so I could send correct info to my builder, as I'm not technical. Couldn't ask for more.
Great customer service. Very helpful
Good service
Michael Gordon from the underfloor heating store provided a great service. I didn't wait long at all and then he came on and answered my technical query giving me confidence that i had the right solution. Thanks job Michael Gordon, great job.
always use them, great delivery times and great product. used the technical chat today and Michael was on the ball. it did have a bit of a wait but I just browsed the products and put my order into the basket.
I'm currently in the process of considering a purchase from TheUnderfloorHeatingStore, and my initial interactions with their website have been promising. I'm optimistic about the quality of their products and the level of customer service based on my initial interactions. Exceeded my expectations on every level.
I ordered a lot of items due tonthe sale on the website and I am extremally satisfied with regarding the price of the products and delivery. Whole pallet which was really heavy came to me on 3rd day from another side of the country what is very impressive. Contact with a customer service was seemless, tracking number allowed me to track my order. I can fully recommend the store!
Had a query answered well but note needs to be included in the catalogue to avoid any one else having the same question.
