Company Details

Absolutely brilliant service and unbelievable customer support!

I am amazed with the level of customer service that I received from The Garden Shop (Craig). Through no fault of their own, my order was lost by the courier company. Once notified, the guys at The Garden Shop got straight on the case, and kept me up to date all throughout the process. A truly fantastic business to deal with.

Great service with prompt delivery and friendly email updates on order status throughout. Parcel delivered safely to N. Ireland with no fuss. Look forward to getting more plants in the near future. Thank you!

First class service, easy to order. I had a problem with the courier only delivering one of my two shipments. No help from courier but the garden shop customer service team resolved the problem and sent a new order. First class service from them and would recommend the site.

Order was easy to complete. Slight delay in delivery due to bad weather. Customer service was excellent. No complaints from me

Ordered yesterday did pay the next day delivery and true to their word, my order was delivered this morning. I had emailed and Craig got back to me promptly and was extremelyhelpfulin my query. Would definitely recommend The Garden Shop

Purchased 3 trees, express delivery. They were well packed and immediately dispatched. Unfortunately, the courier company messed up and took 4 days to delivery two shook but salvageable trees, one beyond hope tree. Garden shop immediately acted to send out a replacement which I received the next day. Can't fault their customer service or product.

Fast delivery and prompt response to my queries.

The Garden Shop is my go-to for all gardening needs, because they consistently deliver excellent customer service and high-quality products. I've bought edging, raised beds and a composter, and they are all very good quality and exactly as described on the website. The plants and shrubs I've collected from The Garden Shop over the years all arrived in perfect condition and have been healthy and thriving. The clear instructions for planting and care are extremely helpful! The Garden Shop is also very quick to respond to questions or help with any issues. If you're looking for healthy plants or quality material, The Garden Shop is the place to be!

I have been ordering from the garden shop for over 3 years now. I’ve found the customer service excellent and recently I needed to change an item in my order and there was no issue and I also received a follow up call informing me the item I needed would be shipped that evening.

Delivery arrived cracked, company sent out replacement immediately which also arrived damaged due to poor handling, they changed couriers and sent a third time. All sorted in one week, great service no issues, definitely recommend to anyone

Having an issue with an item from this company, I contacted the customer service team who were extremely helpful and polite on the phone. The issue was dealt with the same day and the following day I recieved an email to say a replacement was on the way. Five star service from this great customer service team. Will be using this company again.

Fast delivery, just what I needed. Was missing some screws, but was sent out replacements within 24hrs! Great service.

The items got delivered very quickly. Thank you Celia for accommodating the request.

Ordered a plant that was delivered upside down and on its side. Couriers at fault as there were clear stickers explaining care of contents. Plant died. I contacted the garden shop and they have sent a replacement plant to rectify. Very helpful and appreciate the new plant.

I have already made several online orders from this store and every time everything has gone perfectly....I live on an island in the west of Ireland and, even so, all orders have arrived in excellent condition, including many plants, excellently packaged. I think that the person who is responsible for packing the orders deserves an award of excellence. Thank you very much to the whole team in Portalington. I recommend this store with all my heart to all those who are passionate about gardening. Adrian.

I am a customer of The Garden Shop for many years and always found them to be very customer focused. easy to deal with, helpful and immediatly responsive, The orders have always arrived on time with no hassel. I will continue to use them and would highly recommend them.

Love the Garden Shop ... Quality products, top class service, fair value. Thanks guys.

My order came promptly and the whole ordering process was straightforward. One item needed to be replaced - and it was - again promptly and with no hassle. They were friendly and helpful. Altogether a good experience.

Unfortunately when I received my order it was not in a condition that I would have expected. On contacting The Garden Shop their response was speedy and satisfactory. They outlined new process steps which will ensure the issue that I experienced will not happen again. This is top class customer service and I believe it will result in a positive outcome for The Garden Shop.