Company Details

I purchased split rail fence from the split rail fence store, in New Castle, Delaware. I had the worse pieces of wood, bad quality wood! Nine posts had cracks in them and 15 out of 50-60 of the wooden planks looked so bad I wanted them replaced. The owner, Dan, came out and had an excuse on why the wood was splitting. He even told me that one piece that was banged up, wood indented/cut halfway the width of the wood and green in color was a "character look" that most people liked. I explained I did not like that so-called character look and wanted it replaced. He did not replace it and only replaced one post and 4 planks. The workers left wood chips in my gardens and yard. They also left concrete on my driveway that harden and left a lump on my driveway. I tell everyone I know, not to use this company!

The team at Split Rail Fence Co. built a beautiful split rail fence for our family. The build quality was top notch, and they were easy to work with. The pricing was right on target as well.

My family and I just had a combination of Western Red Cedar and Montage Ornamental Steel Fences installed on our adjoining properties. We worked, initially, with Chris Cox, who merged his company, Brothers Fence, with Split Rail Fence, during this process. There was some initial confusion after the merging of the two companies, but Chris responded positively to our concerns, was accommodating, and promised to follow our fence installation through to a satisfactory completion. Chris was true to his word. After the fences were installed, he personally came to inspect some of the work we were not satisfied with, and had a crew return to correct the problems in a timely manner. The work crew had a positive attitude, and did everything that was requested of them to our satisfaction. We are now happy customers who recommend Split Rail Fence to others who want to work with a company that cares about customers being satisfied with the final product.

Horrible work. Warranty for only 1 year and there is a reason. I called because my door won't shut properly and this is a new build home. Only 19 months old. They said sorry we only cover up to a year. It'll cost you $250 to fix it. !? Insanely bad customer service. Autumn is the warranty agent... took her 2 weeks to respond. Wouldn't recommend this company to ANYONE. I am not want to leave a bad review so you know it's bad.

We had went in with our neighbor to the showroom we wanteded to see what a good neighbor fence looked like since both of us wanted mirror image and a finished look. They showed us a picture in their notebook what it would look like on both sides. It was more expensive then the regular fence. We picked the good neighbor since it was a finished look on both sides. As the fence was going up I could see on our side it was not the finished look I was told. I started questioning the workers they told me to call the office and they continued to work. I called the office and got the showroom they told me I had to talk to Chris who came out to do the measuring he told me what they tell you in the showroom is different then the way they put it up in the field, and since my name was not on contract he could not do anything. I went to talk to my neighbor about it since we were paying half of the cost for our side he did want to do anything about it and told me to "F" it. So we only paid half of what we were to pay. Now we are not on speaking terms with our neighbor because of this. My point is we did not get what we were told by their show room people. If we New what it was going to look like we would have went with the cheaper fence that has the unfinished side. We have been going back and fourth with split rail fence to correct the problem. Their answer is they won't do anything. Their customer service is awful/giving out false information/exspensive.

Split Rail came out to repair gates on my fence last week. Marcel was highly efficient, incredibly friendly, took a great amount of pride in his work and left a few hours later with an excellent finished product. Would recommend these guys to anyone for new fences, repairs, etc. Thanks Split-Rail!

My neighbor had their fence replaced and we share a 30 foot section. When they removed the section we share, they reversed the fence (so that I now had the backside instead of the finished side - which looked incredibly stupid). When I called to complain, the salesman told me that that was how it was drawn up in the contract (which I never agreed to, let alone even saw). HOWEVER, and this is where the 4-stars comes in, when I was able to escalate my concerns to the owner, he was appalled and apologetic. He had recently purchased the company and was working on changing the way business is done. Within a couple weeks he sent out a crew to put pickets on my side - free of charge without my persuasion. They may have erred to start with, but they did make up for it and did the right thing in the end. I am a big proponent of customer service and it seems like they are on the right track.

In Backcountry at Highlands Ranch, fencing is required through this company. We had our yard enclosed. We asked for a specific gate. The salesman took our order and deposit, and we were told there was no extra charge to have the color match our railings (he even referred to a color chart in his book). Then, we learned the gate we chose was not allowed by the HOA. And, he came back and said the color was an up charge. We refused to pay, and his response was, "I'll have to pay this out of my own pocket." Well, too bad. I've experienced this type of trick before. Then, after all was installed, the installers did not return my property to it's original condition--rocks moved and not replaced, etc. I am happy with the final result but it was not a pleasant experience.

Split Rail Fence and Supply Co. installed fencing at my residence in a timely, safe and secure fashion. Two crews worked diligently to set posts and railing as planned and to my specifications. We were well pleased with their work and efficiently.

Bad experience all around.

The final product and fence look great. However, the experience and service were sub-par. The scheduling guy never called to schedule a crew to come. After weeks past when I was told they would be onsite I called to get an update and left a message. Scheduling guy didn't call me back, just sent out a crew the next day without telling me they were coming. Only problem was I hadn't torn down the old fence yet since I had no idea on when the crew would be coming. So the crew went home unable to complete their work. I took down the fence that night and then the crew came back to complete the job. The crew that came left a mess including the trash from their lunch all over my yard. I would not recommend using Split Rail Fence and plan on using another company to complete the rest of my fence.

Our experience with Split Rail Fence was difficult. After the install of the back fence, our lawn was left with numerous places where the grass was removed due to their equipment, even though there was ample access to the area from the open space behind our property. Edging was uprooted and thrown on top of our flower beds. Flagstones and a brick edging were broken. My biggest problem was that I could not get a detailed quote or bill so I am not entirely sure what I paid for. The price was high, in my opinion but I was limited because of our HOA.

poor communication, keep telling us they would be there and didn't show up

The crew that did the work was very professional and did an excellent job. Other than a sprinkler head that was broken during the teardown, there were no issues. Scheduling however was a pain, with the office not knowing what the crews were up to. In then end, I actually had to take care to ensure my final inspections were done as they forgot to it.

I worked with Leo Romero to have a dog run put in at our new house. His attention to detail was lacking (had to explain the height of the fence we wanted multiple times, had to repeat multiple times that we didn't want a giant gate but rather two separate smaller gates, and had to request an electronic copy of the bill/contract three times!). Upon finally agreeing and paying for our fence to be put in, an install time was determined and confirmed. The date was crucial to us since we were moving with two very large Siberian huskies that we didn't want destroying our beautiful new backyard. I verified and confirmed with Leo TWICE that the dog run would be fully installed, functional, and ready for use by the date he provided me with, which would be the day before we were to officially vacate our previous house that we had sold. The gentlemen showed up at our new house on the date we were given by Leo and they were there simply to pour the concrete for the main posts and we were told that the following WEEK we would have the remainder of the fence installed. When I spoke to Leo again, he said that he didn't think about that part of the process. So there we were with two huskies that were dying to destroy our new and pristine backyard with no functional dog run...luckily, Autumn at the front desk worked tirelessly to schedule another group of her men to show up to the house the next day to finish the installation. The only reason that I rate Split Rail with a 3 and not anything higher is because working with Leo shouldn't have been that difficult. As a sales consultant he should have been better versed in the ENTIRE process that it takes to get to a functional fence, as well as more astute and careful with detail given that he is setting up the purchase of the fence...the beginning of the entire fence process.

Fast, reliable, and fixed every issue we had!!!

Gap between boards on fence too far apart. The old cements posts were not removed good enough and when they put the new fence on it was not even on the bottom.

I wouldn't hesitate to recommend Split Rail to others. The company's representatives did what they said they would do, when they said it would be done and in the manner I requested. Great Job!

The crews that worked onmy fence were very good and put in a solid sturdy fence. They were friendly and answered all questions. The one thing they should improve on is cleanning up all the nails ect. on the ground and attention to detail. (i.e. replacing chewed up boards with good ones especially in places that are highly visible like gates. When I called to tell them about this problem they did come out and change the boards.

Seemed like our $7K project was not big enough to be concerned about. Horrible communication of when it would be completed, and changed several times because they showed up with the wrong product and the gate was not constructed in the right size. At times, never even called to let me know when they were coming, they just showed up. Never have gotten some of the post caps that I paid for -- they didn't have the right ones stocked and never followed up.