Company Details

the black bomber! oh my lovely cheese

Fantastic cheese, especially Black Bomber, lovely packaging and arrived on time, thank you

Love your cheese - but not your lickspittle marketing. Read the room.

Marketing and celebrating 'jubilee cheeses' is offensive, profiteering over subjection of our country. Insulting. I will never buy again

Decent concept poorly executed. Better alternative Welsh based cheese companies out there. The Ford Mondeo of cheeses.

Really happy with the service from Snowdonia. My parcel arrived on time, the three cheeses in the order all have July/August use by dates. The Black Bomber is absolutely delicious. Thank you!

So it happens, order arrived wrong and with short shelf life. I emailed with photos and had a response within 24hrs telling me they were sorry and would sort out the issue. The following day I recieved my replacement items. Brilliant product, both cheeses and chutneys. This has been matched by thier customer survice which I am so pleased about, as this means I can go back with confidence for future orders.

Terrible customer service, I received cheese that was moldy, sent them the pictures and got ignored.

Received an order before Christmas which arrived promptly and packed as always, very well. The four cheeses were excellent as always so five stars is appropriate. All the cheeses had a three month or even four month use by date which is excellent. I have not had the experience of some people below who had much less time on their use by dates, but I would certainly not be happy if use by dates were imminent and not at least two or three months in advance. However the dates on mine were excellent so as always extremely happy with this company

Have used this company for some time and not had problems before. This time when a 2kg block was delivered it was past its best before date. I contacted the company - they replied with 15 minutes and sent a replacement order with a little extra as compensation. I shall certainly continue using them as the cheese - Red Devil - is superb.

I have purchased online from Snowdonia Cheese multiple times. I love the cheese but the customer service is appalling. I recently placed an order which was confirmed and delivered the following day. When I opened the delivery, I found that my order was incomplete. I was able to verify this, as the gross weight of the parcel was clearly printed on the delivery label. If my order had been complete, the parcel would have weighed more. I was very cross, as this was the third time this had happened. I attempted to call Customer Services but I was just kept on hold. I called again the following day and I held for a very long time before eventually hearing a message saying that no one was available to take calls as they were extremely busy, so leave a message. Someone would call me back in due course but it would be at least 72 hours. I heard nothing. They are still taking orders online but are not interested in existing customers who have had problems with their orders. I will never buy from this company again.

I ordered a gift hamper online direct from the company for delivery to my Dad for his birthday. Normally, I would have the package delivered to me, however we were going away for a few days and I was concerned about keeping the cheese cold. Unfortunately, I didn’t amend the delivery address and before I knew it had completed my order which would be delivered to me. I immediately realised my mistake and telephoned Snowdonia Cheese and spoke to a lovely lady who amended the delivery address so the cheese would go direct to my Dad’s house. I received a text from DPD informing me of the delivery time and was able to warn my Dad he should expect a delivery. The next text I got from DPD was to tell me the parcel had been left in a safe place. When I opened the delivery photo I saw MY front porch, not my Dad’s!! I again contacted Snowdonia Cheese and spoke to the same lady, who was ever so apologetic, despite this whole issue originating from my mistake! She promised to put another hamper in the post for delivery the following day to my Dad. This turned up as promised, much to his and my delight! A bit long winded, I know, but this is the kind of customer service that many companies could learn from. The willingness to help was outstanding and I thank them wholeheartedly. By the way, the cheese is also delicious!

NEVER buy direct from the company as I was not happy with the best before dates, far far better best before dates are from Deli’s. The reply after contacting the company was pathetic and incredibly dismissive. As a business they are disinterested in individuals and it’s quite clear they couldn’t care less. Really really bad.

I left some Christmas gifts a bit late and was in need of some cheese hamper type gifts. Unfortunately, a lot of places I looked were either sold out or all delivery slots before Christmas were booked up! Thankfully, I was able to purchase a couple of really nice sets from Snowdonia cheese, which went down a treat! They were delivered in a coolbox via a tracked courier, so I didn't have to worry too much (especially considering postal delays because of COVID and with it being Christmas!) Overall I have no complaints, as I got my order in plenty time before Christmas. Would definitely look into ordering again if I were in need of more cheese related gifts!

Ordered a Hamper for my family as a gift for Christmas. They thoroughly enjoyed it, they were so please and surprised but really impressed with the flavours of the cheese, I ordered the cheddar selection which was very creamy and delicious. I did mess the order up originally but a massive thank you to Gary and the Team for sorting the complication out. This is a great company to deal with and will be back for more :)

Good range of delicious cheese ordered online which arrived very promptly. A bit pricey, but no more than similar companies and you pay for quality!