Company Details

Do not order from schuh online. UPS left my delivery with a neighbour, I'm unable to get it back as the house is now empty. Schuh count this as delivered to me and won't help in any way. Lisa on live help was particularly unhelpful and suggested it's up to me to find the parcel otherwise its tough luck. I rarely leave reviews but this is ridiculous.

Where to begin - Schuh customer service exceptional, the speed of delivery and offers are great, communication throughout and refunds were the quickest I’ve seen.

I am not giving 5 stars as I have not recieved my order yet.. with that being said, I just had a rather pleasant phone call with a lady named Dayna, who was very friendly and polite and has assured me that she will keep checking updates on my order in the morning and if not solved she will further investigate herself. After being messed around by UPS for the last 3 days, I was at my whits end. Dayna has restored my faith a little, I just hope my package does actually arrive tomorrow! Thank you Dayna for your professional approach and helpfulness👍

They deserve no stars. Ordered a pair of timberlands from the store which are not cheap! Got them home to realise the fabric on one of the shoes was damaged and the shoe was from the shelf as there were creases at the top. I went back to the store who said they would send some new ones out. New ones arrived and they were the SAME ones I’d taken back!! They just tried to pull out the creases. (I know they were same as I changed how laces were set aswell as the damage) I emailed customer complains who said they were from a different store. Liars! It then took two weeks to get a refund. Joke of a company, will never be shopping there again and I advise others to AVOID LIKE THE PLAGUE!! will be making trading standards aware.

Great service every time I've purchased from them.

Absolutely shocking! Ordered a pair of Converse trainers for my Grandaughter - no active tracking! Through no fault of my own they sent two pairs - which I informed them of. I received no response, so they have still been in my home untouched. I then received a letter from Leanne Forbes, threating me with a Debt Collection Agency? Hilarious really, I didn't steal them, they were just sent to me! I have spoken to a Manager who has now resolved this, mainly because I emphasised I do not accept a Debt Collector at my Property, which I have owned for 35yrs, due to their incompetence and the attitude of their staff! Schuh are the most incompetent Company I have dealt with in my line of work in Consumer Resolution & also a Business Owner. Converse Products are the same price direct through Converse website. Buy direct from them.

Delivery issues compounded by customer service who gave false hope and then worse, acted as though the customer was trying to get something for nothing. If a parcel has not arrived, customer service should not tell a worried caller that the parcel is in the van and will arrive imminently. That means one waits, watches, checks and changes plans to ensure a package is not missed. In this case, nothing happened then, nor in the next four days. The end result was to cancel the order and go to another provider who managed to deliver the goods before Schuh had even responded to the latest email. Whilst the money was refunded eventually, companies all need to realise that genuine customers simply want to buy good quality goods for a fair price. Not all customers are out to get something for nothing. The clue is in the word customer - one who comes back. I for one will never go back there.

Terrible customer received recently by this company who I have many times. Hounded whilst lying ill with covid and threatened with a debt collecting agency when they sent me a replacement pair of child's shoes for the ones that were ruined by their choice courier! The shoes are unfit for use. Paid twice and completely finished with them. I will never use this company again!! Disgusted!!

Tried to order today. Online then by phone. 3 different cards "declined," Banks assured my me cards were OK and SCHUH system at fault. 2 different call workers inferred it was my cards and bank at fault and wouldn't listen at all. 1st and last attempt to buy online from Schuh

got some beautiful shoes for my little girl. great price. thumbs up !

While ordering a pair of converse, I was putting in my address as anyone does while shopping and it automatically changed itself to be shipped to my local school instead of my house! I then emailed to have this changed the day I ordered the shoes and they emailed me back the next day saying that they had already been despatched and said they couldn’t fix it! I am outraged

Firstly in store at Inverness, service was very good. Unfortunately didn't have the correct Van trainers in my sons size so they ordered them online for me. Asked if I wanted to sign up to receive a £5 discount, no brainer. After trying my email, realised I must have previously signed up they still gave me the discount!! Trainers arrived the next day to the house, free delivery(also free to return label enclosed in box which wasn't needed) All in all cannot recommended Schuh highly enough, excellent stuff.

A solid, well deserved five stars..I was looking for some converse at last minute as a birthday present.. tried the horrendous JD sports whom tried to sell me a pair off display ones shoved in an undersized box under the pretence they were new … I found a schuh a few miles away (Teesside retail park) and rang them to see if they had any..the contrast couldn’t be any starker.. very very helpful staff, both on the phone and instore... and they had a much better pair in stock which were a damn sight cheaper and they even give me blue light discount… The shoes were packed in a very nice way .. Can’t recommend them enough.. Thanks Schuh

An absolute disgrace of a service. Spent €240 on a pair of Sinclair Dr Marten boots, when they arrived the boots were two different sizes! Rang straight away and was told a replacement pair would be sent. So I sent back the incorrect sized boots. The next pair arrived, (late, I might add)and they were two completely different boots, one was a Sinclair and one was a regular dr marten. No response from customer service and when we finally got through to the local cork city branch we were told tough luck, none in stock so we could get a refund or store credit. Absolute disgrace of a service!!

i was basically told to jog on when questioning my delivery

ordered 19th dec still chasing at 5th jan. decided on a refund. looks like they were selling stuff they didn't have in stock. not good when bought as xmas present

Ordered some trainers for my niece, via the online store. Great price & superfast delivery. It was refreshing that Free & Fast Delivery also applied to Northern Ireland . Will absolutely be ordering again.....

My girl Neesh at Schuh in Hanley Stoke-on-Trent sorted me out with some new trainers, top service, couldn’t do enough. Thanks again xx

Purchased shoes instore to find that one shoe was damaged upon return home. Spoke with online customer services who suggested this was simply 'the style of the material'. They offer NHS staff a discount but insult our intelligence when we have a query. Avoid at all costs.

So far always a good experience when I’ve shopped here lots of variety