Company Details

very helpful member of staff (Junior), great customer service

Jason was really helpful, we managed to book a viewing and organise a unit in a good timely fashion. Great Company

Martin was extremely helpful, great service and friendly staff

Went online to get a quote as I was checking prices, was forced to give my personal details and in less than 12 hours they've called me 3 times already. If you force me to give you your number to get something simple like a price, I shouldn't then have to make contact with you to not harass me afterwards. Terrible practice.

Junior was polite informative and patient

Very simple to organise and the staff were very quick to respond to any questions asked!

All as good from admin to facilities. Very happy.

Very helpful, Sarah showed me different units and helped me figure out the size I would need. Very easy and pleasant

Danny went above and beyond by calling me on short notice and accommodating my situation. He was highly knowledgeable and made the process seamless.

I was very happy with Safestore Slough. I was storing long term, and because I was prepared to sign a 12 month contract, I got a reasonable deal. Then comes the 266% price increase. I try to negotiate a lower, more reasonable price, and get told that the best they can do is substantially more than all of their local competitors. Pure greed, so have given notice.

Don't know yet

Regular price hikes. Please be aware that Safestore increases their prices every year like clockwork without any justification. They simply do it to rip customers off and for no other reason. I personally had 4 price hikes and the 5th one was the final straw. They are ok if you use them for the summer or for short term. Otherwise please avoid at all cost.

Next to excellent and good a very polite and also courteous customer service in store and especially over the telephone.

I went to safestore and they said they cant help because they have no storage left

Awful service gates not working, lift out of use unable to take DD on date agreed staff really don't care as long as they get your money they are not interested in being helpful !

Very smooth experience, the representative that helped me, Michael, was really professional, efficient, and friendly. Very smooth process and would store my luggage here again if need to!

Dreadful company. They knowingly trick you into agreeing a contract only to hike the price 20% or more after 6 months. We're talking to Trading Standards & Consumer watchdogs about this company. They hide all kinds of things in the small print and pretend that's okay, when they need to overtly tell you what they're doing before you sign, and that they will be increasing your price in 6 months.

Had a very pleasant experience at safestore in Bolton. Very easy set up and Tonya was very helpful and couldn’t do enough for us.

The safestore in Guildford is managed by the most helpful and cheerful staff. The team of Rachel, Jack and Luke are always welcoming with a happy smile on their faces, people who actually seem to enjoy their jobs! It's far better than the other well known brand behind them that is just a faceless box. Highly recommended.

Really fast to set up.from first contact to getting access to storage was 2 hours. Easy app-based registration but very friendly and competent staff too Handy location off the a1 Could do with later opening more weekdays