Company Details

We used the Bedford Branch and Parv was excellent in helping us to choose the right size storage unit and talk us through procedures, negotiating a satisfactory price. He was friendly and reassuring which made the experience less of a hassle. It would have been helpful to have a second lift in the store when it was busy.

Very friendly, kept it very simple and efficient would happily use them again

Amazing!! The help I got from the manager charlie at the front desk in the mitcham branch was great. She helped me with all my needs. Couldn't be happier with the support I got from her. Would definitely recommend to a friend. Wish all my experiences was as pleasant as it was at this store. Again AMAZING!!

Friendly, competent service. Quickly helped sort me out.

very good staff and very helpful

Daniel was so very helpful and made it easy for me Thank you so much x

I needed some additional storage for my business. After looking at a few alternatives it was clear from the information Tanya gave me about the late closing on a Thursday, and that they would be happy to take deliveries on my behalf Safestore - Plymouth was the only sensible choice. Simon

Amazing communication with lots of enthusiasm and explained everything really well and efficiently

Great ,smooth and clear experience when I was speaking to Junior on the phone. He explained everything so clearly to me and asked all the relevant questions to find the right storage for me. It’s very obvious from his tone of voice that he’s willing to help and he’s doing his job perfectly. He really deserves a raise !

24/7 access to our storage unit is a real positive as the nature of our work is often outside standard office hours. John, Amanda and staff at the Ipswich branch are always really helpful - particularly with receiving deliveries on our behalf, if our staff aren't able to get to the store to meet couriers etc.

I had Junior helping with my enquiry today and he was very helpful and kind. Definitely felt confident in using Safestore after all the answers (and more) he gave me. Wish I could give him a tip!

Junior Aminu was very helpful. Well done!

Jason was so helpful, helped me decide which size was the best for my items and finding me the best quote. Much cheaper and more straightforward than other storage companies I've looked into, would recommend!

I reserved a storage unit in Chingford branch. It was really easy and Junior , from the central office was really helpful. Smooth, efficient process. Highly recommended.

Customer service personnel were clear and efficient. They have asked precise questions about my items and have given me perfect storage space estimate.They have also given me options for nearby storage branches with different prices. They have also given me payment options: either pay in full or in half. Their first-time discount is appreciative. The staff onsite are also efficient, thorough, helpful, and friendly.

Friendly customer service, easy and straightforward, lift and storage unit explained. Pleasant service, would recommend.

Extremely helpful and insightful experience over the phone and provided all information and answered every question with a well articulated and easily understandable breakdown throughout. I will be going forward with a storage unit with Safestore all thanks to the amazing Paul F Flynn who excelled in his service - 10/10 would recommend to a friend.

Rashida and Kerry were exceptionally helpful and polite, facilitating a last minute move into storage. Exceeded my expectations and delivered a first class service and experience. Have already recommended this service.

Safestore - Brislington, Bristol, BS4 5RG (28/07/2024) Got a quote online on a Sunday evening & made a reservation. Within 15 mins Safestore are on the phone telling me that I needed insurance to complete the quote. Quote goes from £21.07pw inc Vat for a long term hire online without insurance, to over the £47pw including 8K basic insurance over the phone. When I challenged this I'm told that "we don't really have any rooms on the ground floor" so its more expensive! When I asked what the actual storage space costs I'm quoted a figure of £33 & pushed to complete. What utter nonsense! I then get the speel about price matching etc, etc & pushed to complete. I explained to the safestore employee politely that I was very uncomfortable with the conversation & I wanted to end it. Overall felt pressured, & thought the telephone call was an exercise in how much money they could exploit from my business. Looking at the reviews on Trustpilot it seems Safestore do like a surprise charge the users of their facilities!

Helpful staff. Good location