Company Details

Patience and understanding

Constant unwanted calls. I have filled out the form asking them to remove my information and still receive 4-5 calls per day. Block one number and they call on another number, and so on. I have told them I already chose insurance with another company and I am not looking for any quotes, asked for my information to be removed. Still receiving calls all day every day. Absolutely disgusting behaviour.

Protect Line are harassing me with phone calls, now up to 12 plus text messages (which are sent asking how I am, without identifying who they are or where they are texting me from). I have asked three times now to be removed from their system: twice on the phone, once by text message (so, in writing). I have now also sent in a form via their website to request they stop calling me. They call from multiple different numbers so blocking them doesn't work. Letting them know that I wasn't interested should have been the end of it. Last agent (12/11/24) I spoke to on the phone was rude and abrupt with me, refusing to confirm I would be removed from the system. Honestly would not choose them to provide life insurance cover if I need to change from the company I'm with due to their aggressive sales tactics.

Great customer support and listening ear. Very clear explanation of what plan is right for you considering what you’re looking for or needing. Also great aftercare as I was advised to get in touch if ever needed! Special thanks to Katie for taking her time to talk me through all that was helpful to me! Much appreciated and I’m definitely be recommending yourselves to others! Thank you.

Helped me in all my queries about life insurance

It was very good 👍

Kelly Fry , who helped me is really good at reassuring you and finding the best policy- Ten out of ten for customer service

I do not have comparable data to comment on the performance of the company, but its customer care is excellent. I felt their telephone customer care assistant demonstrated genuine empathy with my situation and offered assistance in making my issue easier to handle.

Process was seamless and easy to understand, would definitely recommend.

Charlie remained consistent, professional, was quite informative and very understanding.

I was taken though the process by Harrison, who made a very morbid subject light-hearted whilst still being completely professional; I was at ease and understood everything I was told thanks to Harrison’s patience.

Great experience with Ollie. Put in for a quote and he called straight away, did it all for me and got great cover. He was really helpful and kind. Really appreciate it 🤩

The help I received from billy ray was amazing very helpful through the whole process, explaining everything thoroughly.

Very friendly.and helpfull

It was simple and Kai helped very much Kai masters sorted everything and explained it all well

Absolutely brilliant service. Helped me understand everything clear and simple.

They are very polite. Understanding . And helped me through my situation

Chris was incredibly helpful and understanding of my situation, and saved me lots of time by finding life insurance quotes all at once. I will definitely be recommending my friends for this service.

The experience was great, the person I spoke to was clear and easy to hear what was being said. Very polite and just made the experience a pleasure one of the best calls to a company I’ve had.

Good service