Company Details

Extremely helpful and kind customer service team and an easy to use site. This company does it right.

quick delivery very trustable website!

Amazing service 👊

amazing client service that was avaialble and competent

I had a generally positive experience with PlayseatStore. I received my Formula 1 Instinct edition and was impressed with the superb quality. Jeroen was particularly helpful, keeping me updated throughout the ordering process. Although there was a delay in delivery for another purchase, customer support was quick to resolve it. Communication was a little slow initially due to staffing, but once contacted, my issue was resolved satisfactorily. The overseas shipping process could be more streamlined, but overall, PlayseatStore offers excellent products and good customer service.

I received my Formula 1 Instinct edition today and the quality of the product is fantastic. I would like to thank the people at Playseat very much for the treatment they received towards me and especially Jeroen who was always aware of the order and keeping me informed. Thank you again Jeroen and I will always keep you in mind for future purchases

Flawless experience from start to finish. Jereon has been instrumental in ensuring my preorder went thru and I was kept updated on my order status. I received my F1 Instinct PlaySeat chair super quick in the U.K. Thank you PlaySeat store for a seamless customer experience for my import. I will be ordering again from you guys..

I had recently reviewed PlaySeat store unfavorably. I had issue with their online claims that they had a 24 hour chat and email service. I found that this is due to staffing issues. After a few days I received an email response to my issue to complete satisfaction. I’m giving 3 stars because they shouldn’t claim their rapid response times if they aren’t able to provide the service. I’m grateful they resolved my issue to my satisfaction.

Good good good good good

I decided to buy the Playseat Sensation Pro. The price may put you off at first, but it's not only one of the most stable, it's one of the most visually appealing racing rigs you can buy. Apart from a delay in the delivery of one package, I am completely satisfied. I was surprised by the customer support from Playseat. Using the live chat it is very easy to get in touch with the customer support and Jeroen were able to solve the problem with the delay. Kind regards Mike

Great service thanks

Sehr freundlicher E-Mail Kontakt von der ersten Interessensbekundung bis zur Lieferung. Ich habe auf alle Fragen umgehend Antworten erhalten. Ursprünglich wollte ich den FORMULA INTELLIGENCE BLACK ordern. Zu meinem Glück war dieser zum Bestellzeitpunkt ausverkauft, denn der neu angekündigte FORMULA INTELLIGENCE F1 EDITION gefiel mir optisch um Welten besser. Der Zusammenbau war wirklich einfach. Leider war dem PLAYSEAT keine Anleitung beigefügt, sodass ich die Schrauben selbst zuordnen musste. Da ich handwerklich versiert bin war das jedoch kein Problem für mich, weshalb ich dennoch fünf Sterne vergebe. Der F1 EDITION macht qualitativ einen sehr guten Eindruck. Ich bin mehr als zufrieden.

Great service and support. Jerome was helpful from start to finish of the order and delivery process. Super fast delivery. This my second seat from playseat and my first experience was just as good.

Fantastic service from start to finish with swift responses, detailed communication and support!

Excellent product, excellent communication, thanks Jeroen. Very highly recommended

Dont buy anything from them if you are oversea. Slow service, inconvenience for buyer, everything suck. You have to pay 300 euro extra duty free, fill out import form by yourself, wait for 1 month til it to be delivered. So stupid.

👍👍👍👍👍👍👍👍👍👍

Ich habe mir einen Playseat Sensation Pro bestellt, der auch in der angegebenen Lieferzeit geliefert worden ist. Die Qualität ist wie man es bei Playseat erwartet sehr gut. So weit war die Abwicklung also erst einmal in Ordnung. Leider sind bei einem Bauteil zwei Gewinde defekt gewesen und somit konnte ich den Sitz erst einmal nicht zusammenbauen. Also Playseat angeschrieben und siehe da, am nächsten Tag hatte ich schon eine Antwort das man sich darum kümmern werde. Kurz darauf erhielt ich eine weiter E-Mail, das ich schnellstmöglich Ersatz bekommen würde. Innerhalb von 5 Tagen habe ich das Ersatzteil geliefert bekommen. Da kann ich nur sagen TOP Service!

Before ordering the product. I asked by email about the possibility of delivery. I was informed of the delivery price and told that it would take only two days and the goods would be shipped. It didn't happen! I paid the price of the product + shipping. They did not respond for a long time, then it was good that they canceled the order and the money was not fully returned. The commission may have been taken by their bank or they did not fully refund it. But it doesn't matter. Pay attention to the bad reviews, who has a sad experience. Usually sites without the exact address of the seller and legal documents are the first thing that causes concern. there are no phones or contacts with them, except for email. It's dangerous!

They now assisted me for a refund and I‘m waiting for my money :)