Company Details

Great service, I was kept informed of proceedings from start to finish. I would definitely recommend using Phonely to anyone. I would like to give special thanks to Laura for all her assistance and patience. It was a real pleasure talking with her, many thanks.

Last Autumn I went fibre but unfortunately my broadband supplier dropped my phone service! I did a bit of searching for a VOIP alternative and, as it turned out, I decided to give Phonely a try. I started with the most basic system, my very old analogue phone and the Yeolink adaptor, I had a few minor problems with this and contacted support what a delight this was. They responded to my email the same day with advice and were vert friendly and patient on the phone. After a couple pf months I bought a VOIP benefit of the system. This is the best customer service I have ever had! Thanks to Zoe, Katie, Laura and George (Who got the whole job sorted by telling me to unplug the base station, count to 30 then fire it up again!) I highly recommend this team.

George responded to my problem very quickly and phoned me and we jointly identified the cause

Laura was so patient and friendly. I am 83-years old and have just changed to Phonely. but was having a bit of trouble. She went through step by step with me as my phone wasn't working. It turned out that I had it plugged into the wall and not in the adapter which I didn't realise.

Katie was so helpful and cheerful when I contacted Phoneley today. She quickly found the problem and blocked a nuisance scam number that has been calling me recently.

It was handled so easily everything is working nicely thank you for all your patience

Laura was so patient today in assisting me, with added help from a friend to connect extra handset. Very helpful, friendly and a very warm service thank you. Highly recommend

Always ready to help, Katie has been a godsend, would highly recommend Phonely . excellent customer service.

Super service and patience. Extra, extra special "thank yous" to Katie and Laura - both of whom displayed seemingly endless patience and understanding with my questions. Moving from using an adaptor to a fully-fledged 'dedicated' VoIP phone has solved our issues, and I am truly grateful for their help.

Really great customer service. The team at Phonely have nailed it professional, knowledgeable and friendly. Highly recommended company.

Katie was super helpful and had the patience of Job! It would have been impossible to do the setup without her!

I needed guidance on installing the adapter and was unsure what to do. Laura calmly guided me through the process and made sure the line was working properly. I was very grateful.

Live chat is really helpful they sorted me out with a solution As to why I was getting landline calls on my app before the actual landline phone when I’m at home just needed to log out of app when at home

The service was great and very polite a gold star to Laura who helped me this morning 17/2/2025.

The customer services are first class in this company. They are quick to answer any questions and sort out any problems which may have occurred. I would like to give Martin a special mention as he was very helpful and patient when I made my initial contact. Also Katie for her excellent help and always getting back to me whenever I had a query. My only disappointment is the fact that I can't download the Phonely app. My mobile is using Android 11 and apparently the app is for Android 12 and above. Apart from that, all is working well. Thank you Phonely.

Spoke to Laura today. She was so superbly helpful. I had my phone number disconnected by my previous supplier as I had cancelled my contract. Laura provided me with a new number which connected straight away I plugged in my adaptor. She was helpful cheerful and knowledgeable. Likewise Mark who I initially spoke to when wishing to transfer my line to Phonely. Great service from the company and would definitely recommend.

My enquiry was dealt with in a very competent and pleasant manner. With help I was able to find out what was wrong and find a solution. It all took a bit of time but I was treated very politely the whole time. I am very satisfied. Well done Phonely!!

Today I used the live chat as I had a query regarding our new landline phones. They dealt with my query within minutes and sent me screenshots to show me what to do, I would happily recommend this company.

Recently moved areas and needed to keep my old telephone number, my old phone supplier were useless, then I found Phonely, Fast efficient service and the customer support great. nice company to do business with (Laura was exceptionally good)

Great service from the team to help move my number to digital. Also saving me a lot on money compared to BT. Good scam protection, I can also answer my landline on my mobile, handy when you are expecting a call, but have to go out.